Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
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Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress. Lovely to met Baz, Store Manager for completing the sale. Happy customers
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... See more
Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
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Great customer service I have…
Great customer service I have Parkinson’s and the lady was so friendly, patient and helpful helping me on and off the beds and even carried my handbag until we found the right mattress as well as being very professional and knowledgeable about the product. I love my new bed and my mattress and i honestly can say it’s so nice to beable to sleep when you are so so very tired and sometimes in a lot of pain to get into a comfortable bed and actually sleep! So Thankyou to lynne the lady that served me! You’re a star!
20 January 2025
I AM SO PLEASED I CHOSE DREAMS FROM…
I AM SO PLEASED I CHOSE DREAMS FROM THE VERY BEGINNING THE STAFF WHERE SO HELP FULL
, from day one 30-12 24 BED DELIVERED ON THE 24-12-24
2 February 2025
Outstanding service!
The service was outstanding from start to finish! Our in-store experience was great. And the delivery service exceeded expectations - clear communication every step of the way, with timely updates and a phone call on delivery. The delivery team were professional, quick and assembled with care. We are very pleased with our new purchase. An enjoyable experience overall!
20 January 2025
Delivery came on time and delivery men…
Delivery came on time and delivery men very polite and efficient delivering new mattress and taking away old one
30 January 2025
Sam was brilliant and really took the…
Sam was brilliant and really took the time to make sure we had what we wanted and that we felt valued and listened to.
20 January 2025
Unprompted review
Excellent customer service
Excellent customer service resulting in us buying the perfect mattress for disabled daughter.
18 January 2025
Lovely helpful staff
Lovely helpful staff, full of information re the product. Told us when it could be delivered and texts sent to let us know date and time slot of arrival. Deliveryman was polite and helpful.
18 January 2025
Great assistance whilst deciding on the…
Great assistance whilst deciding on the correct matresss to now having the best sleep in years. Great service.
11 January 2025
Excellent customer service in store and excellent delivery team
Excellent customer service in store, delivery team were very good in communicating they were on there way. very thoughtful and respectful, thank you Mark. Bed exceeded quality I remembered in showroom. Bed and base excellent quality, very comfortable.
2 January 2025
First class representative
Excellent service from Chetan yesterday at Solihull. Very helpful and informative from start to finish. Very nice cup of tea while processing our order. Thank you will definitely recommend.
6 January 2025
Unprompted review
Really good customer service in store…
Really good customer service in store and also on delivery.
Good communication and the delivery men were excellent.
2 January 2025
Bed is lovely very happy with it and…
Bed is lovely very happy with it and our Customer service was excellent. Our delivery experience wasn’t so good unfortunately.
29 December 2024
From the moment we entered the shop…
From the moment we entered the shop until the new bed was delivered everyone was totally professional. The whole process was very smooth and at no time did we feel pressured into buying anything.
9 October 2024
Fantastic from start to finish thank…
Fantastic from start to finish thank you to the delivery men they where great as well
11 December 2024
Great experience from start to finish!!
Great experience from start to finish!! The staff in the shop and the assembly team were fabulous. I would highly recommend Dreams!!
And the bed is the icing on the cake!! So comfy I don’t want to get out of it!!
Thank you for the excellent service.
8 December 2024
Dreams service and product
Excellent service from day of purchase to delivery. Staff were respectful and helpful. I had the opportunity of trying out a bed machine to assess my needs.Delivery men were good at keeping us informed and carried out their work competently and swiftly. Product is excellent- just what was required. I wouldn’t hesitate to use Dreams again or recommend them to others.
30 November 2024
Excellent service
22 November 2024
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Great customer service post sale
Initial experience not the best but customer service since then has been fab, answered my queries, sorted the issue I raised very quickly.
I've gone from an unhappy to a very happy customer just because someone actually cared to look into my issue and fix it.
Kishan is a credit to your company!
16 November 2024
Unprompted review
Reply from Dreams - Solihull
Good afternoon Rebecca,
Thank you for taking the time to leave us your review.
I am sorry to hear that you were not able to place your order before the sale ended. I note that the prices you have mentioned in your review are for the non-zipped version of the mattress you ordered which is less in price.
I have sent you an email as I was not able to reach you on your mobile. I do hope to speak with you soon.
Many thanks,
Kishan
It was a fantastic experience from the minute we walked into the store
It was a fantastic experience from the minute we walked into the store, with nothing being to much trouble. We were recommended a mattress via the sleep program and all I can say is well worth it, I have never slept better.
Thank you.
15 November 2024
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. They were not pushy and we worked together to find exactly what we wanted. The bed and mattress arrived on time and the bed was assembled very efficiently. We are very happy with our purchase and we would definitely recommend.
15 November 2024
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