Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
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Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress. Lovely to met Baz, Store Manager for completing the sale. Happy customers
Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... See more
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
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Excellent sales service from Natalie
Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress.
Lovely to met Baz, Store Manager for completing the sale.
Happy customers
29 August 2026
Unprompted review
Bridie was friendly and I am so…
Bridie was friendly and I am so thankful that she helped us to find our dream mattress. Thank you so much!!
29 August 2026
Unprompted review
Natalie at Dreams Solihull delivered…
Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’m confident it will meet my needs as a back sleeper. Look forward to my new mattress arriving in a few weeks. Thanks so much Dreams Solihull. Natalie and Lynne, what a duo!
29 August 2026
Unprompted review
Friendly, knowledgeable!!
Clear explanation really friendly and helpful, options all explained and guidance around bed storage type.
29 August 2026
Unprompted review
Natalie was excellent and very…
Natalie was excellent and very professional
29 August 2026
Unprompted review
Natalie and chet was really helpful
Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight away
28 August 2026
Unprompted review
Bridie was on hand to answer any…
Bridie was on hand to answer any questions, great customer service
Thanks
10 May 2026
Excellent customer service
Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
3 July 2026
Great service in store delivery date…
Great service in store delivery date agreed no issues paid for delivery / assembly fantastic worth the money lovely bed great communication from company and delivery drivers on the day
11 June 2026
Helpful sales lady [Shazia] not pushy
Helpful sales lady [Shazia] not pushy, just helpful
20 June 2026
Prompt and no fuss delivery
Prompt and no fuss delivery. Good service all round and enjoying my new bed.
20 June 2026
Very helpful staff. Quality product
Very helpful staff. No pressure sales. Good advice. Qualty and comfortable mattress. Good service and delivery options
10 May 2026
May use AI-assist with repliesRead more
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HORRENDOUS bed Tv not working costing…
HORRENDOUS bed Tv not working costing £3000 seriously
31 May 2026
Reply from Dreams - Solihull
Good Afternoon, K D
Thank you for taking the time to leave us your review.
I’m very sorry to hear that you’re experiencing an issue with your TV bedframe. I can see you’ve spoken with a member of our customer service team today, who has confirmed that we are working to have this matter resolved for you as quickly as possible.
If you do have any further questions please get back to us.
Kind Regards,
Faye
Good experience all round…
Good Customer Service inside the store when purchasing bed… Delivery on time and kept updated… Bed and head board all set up nicely in room of our choice… Could not fault the service….
29 May 2026
Very pleased with my purchase
Very pleased with my purchase of an ottoman bed and mattress. Great service when we went in to order and equally good service when it was delivered
8 May 2026
Well designed and manufactured bed
Well designed and manufactured bed. Relatively easy to assemble, but needs two people.
3 May 2026
Listened very well to what I wanted and…
Listened very well to what I wanted and were very professional and knowledgeable. Natalie was brilliant! She took the time and didn’t rush my decision. The bed and mattress are amazing and I have been having some good sleep.
27 March 2026
Ordering and delivery were was quick…
Ordering and delivery were was quick and very efficient. It’s exactly as it was described and discussed over the phone. Really delighted with it
20 April 2026
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