Dreams - Solihull Reviews 

Very good customer service

We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It is people that who make the brand formidable .. a marketing manager's dream.. these guys were smiley polite friendly and carried my old mattress downstairs for me too.. just to be kind .. I've had the best experience with Dreams in Solihull

The sales lady was helpful and the delivery people were nice

The staff were excellent in dealing with our enquiry. The delivery Men were also very good

A good product. Excellent help and advice in store, efficient polite and prompt delivery. How I did think an extra £39 to take the mattress upstairs was a little excessive.

Great service, knowledgeable staff who took time to help us decide on the best mattress for our needs.

Helpful staff. Plenty of choice. Special offers.

On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and caring in finding the best product for his needs as he is 89 years young, Natalie completed her task with ease and father placed an order. Well done for a fabulous service just has to be 5 stars all the way

Experience was great, staff were very friendly and supportive, couldn’t be any better

Great price, great service at Dreams Solihull and excellent delivery

Purchased a tempur mattress at Dreams retail park Shirley served by Lauren
Very knowledgeable and approachable Very helpful and some good advice given regarding mattress/100 day exchange.

Great quality product. Delivered with care and well packaged against damage. Delivered as promised within time given

Very helpful staff from the assistant that served us..To the delivery drivers who where very friendly and helpful would use dreams again without hesitation The bed was excellent quality

The staff are superb.
Only reason I've not given 5 stars is I bought the therapure polar mattress. My son had the previous model 800 spring, mine is the newer model 1000. Its a great mattress but it doesn't have the soft padded feeling the 800 has. Even though its a new mattress and it takes time to fit my body the 800 I feel is more superb.
Whether a therapur protector mattress cover makes a difference I don't know. They don't do a small double, so went with an anti allergic mattress protector, but its really slippy. Having a disability with spine problems I'm not 100% feeling it 🤔

Liz was a warm friendly and relatable sales person who helped us find exactly what we needed

I just love my new bed.Lauren fromSolihull retail park branch very helpful and very nice.Delivery was quick and easy.Very happy.

Fantastic communication delivery boys where excellent
The bed is wonderful the people in your showroom where exceptional and service was helpful and not pushy I can’t fault any part of my experience and I will always recommend Dreams to anyone. I can’t give you higher praise than that . Thank you.

We have never had anything but excellent service from Dreams at Solihull. Having purchased our Tempur king size mattress we realised we needed a firmer variety. We used the 100 day facility to swap, and Natalie made it so easy. From the excellent coffee to great service and ease of dealing with the paperwork and delivery dates it truly went like a dream. Such a refreshing change to be treated to great customer care. And we know the delivery will go smoothly and easily thanks to the excellent delivery team.

Very patient staff member who explained the different options

We were guided through the process of choosing the right mattress by Lauren, who proved knowledgeable, friendly and helpful. She put us under no pressure, but ensured that we had made yhe right decision for us.