Dreams - Potters Bar Reviews 

175
TrustScore 5 out of 5

4.8

195 Darkes Lane, EN6 1BW Potters Bar, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great adjustable bed. Delivered on time by a professional team who assembled the bed and gave a full demonstration of how to use it. They spent time with me before starting to assemble and put the bed... See more

Rated 5 out of 5 stars

Staff in store were super helpful, polite and not pushy. Everything was delivered as they said it would be and the delivery team were simply excellent. Bought everything in the sale….so all in all a g... See more

Rated 5 out of 5 stars

Great service. We went to the dreams mattress shop in Potters Bar. Lanre was very knowledgeable about the mattresses, bed frames & pillows. He was ever so patient with us going back and forth to diffe... See more

Rated 5 out of 5 stars

Jamiel was very friendly and very attentive. Second time coming into store and he was for the 2nd time very helpful. Also another colleague was helpful upon collection on 16.03.26 im afraid we didnt c... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 195 Darkes Lane, EN6 1BW, Potters Bar, United Kingdom

  • 01707909373

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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4.8

All reviews

(175)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

They have really double-downed on customer service. The whole narrative of the experience in-store is great - the sleep machine is a neat idea and feels more than just a gimmick.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Have purchased two beds from Dreams, excellent.

Always purchase my beds from Dreams, fantastic service from the salesman in the shop to the delivery men. Everything from ordering, taking the old bed out to installing the new bed was very professionally & thoughtfully carried out. The bed is really good quality and so very comfortable. Would definitely recommend Dreams if you want good service & quality goods. The interest free option to pay is also a great idea, works well for me, spreads the payments or gives you more time to gather the money with no unnecessary extra cost.

16 March 2022
Unprompted review
Rated 5 out of 5 stars

Awesome new bed

We have just purchased a bed from the Potters Bar branch of Dreams, we had a great experience, very knowledgeable staff, came away feeling looked after. Great customer service throughout, constant updates on when bed will be delivered, on the day of delivery, the delivery guys were surper nice, early, always great, assembled the bed in a timely manner and gave us good instructions. Loving the new bed, it's soooooo comfortable I do not want to get up in the morning! Massive thanks to all at the Dreams team. 😊

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, listened to what I wanted and helped me choose and happy with the price I paid. Delivery men were great, arrived when they said they would and very professional.

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent phone service

Spent at least a week on line looking for the right mattress and base at various stores. Didn't want to go to the store because of Covid. Phoned Potters Bar shop and got excellent help and advice on mattresses, a base with drawers, headboard and mattress topper. Can't wait for it to arrive. Very happy with the service - nice patient assistant.

31 December 2021
Unprompted review
Rated 4 out of 5 stars

I went into the Potters Bar store and…

I went into the Potters Bar store and was served by Georgina, I could not have been more pleased with her help.
She was highly knowledgeable and extremely helpful.
My only drawback (and it wasn't Georgina's fault) was co policy was to charge for my choosing am afternoon slot because my Mother is disabled and I live far away.
But having said that, I would go to dreams again as their services are so good.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I visited the Potters Bar store with my 88 year old blind mother who needed a new mattress. We were served by Rachael who is a real credit to dreams. She met my mothers needs within her budget and was very knowledgeable and patient while my mother tried the different types. We were offered bottled water and we felt COVID safe in the store due to her wearing a mask and following all the appropriate guidelines. I would not hesitate to visit this store again based on my recent experience.

19 November 2021
Unprompted review
Rated 5 out of 5 stars

Potters bar is my local store

Potters bar is my local store. I have made three purchases there and have been pleased with products, the sales team on my most recent visit were friendly and knowledgable giving me good help and advice, Thank you Cuong.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Dream experience!

We recently visited Dreams in Potters Bar and Josh was very helpful and professional. We purchased our bed after receiving the Sleepmatch experience so we know that this bed will suit our individual needs. Very impressed indeed.

27 October 2021
Unprompted review
Rated 5 out of 5 stars

A highly positive experience from the…

A highly positive experience from the service in the store to the delivery.
Well done Dreams!

5 August 2021
Unprompted review
Dreams - Potters Bar logo

Reply from Dreams - Potters Bar

Hi Ian,

Thank you for telling us about your experience.

We appreciate your feedback, as we're always looking for ways to improve our business.

As you mentioned, customer service is a key area that we strive to keep at a high standard for all our customers.

Kind regards,

Charlie from The Customer Services Team

Rated 5 out of 5 stars

Great service at Dreams Potters Bar

Received great service from the Potters Bar store team. They were very attentive, polite and professional; so much so, that I ended up buying more than I'd planned too...!

28 July 2021
Unprompted review
Dreams - Potters Bar logo

Reply from Dreams - Potters Bar

Good evening,

Thank you for submitting your positive review of our Potters Bar store.

We aim to provide a pleasurable experience for our customers and we're thankful to learn this has been achieved.

Please rest assured we will pass your lovely comments to the management team, thank you for your review and we hope to welcome you back to the store soon.

Kind regards,

Charlie from The Customer Services Team

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