Great adjustable bed. Delivered on time by a professional team who assembled the bed and gave a full demonstration of how to use it. They spent time with me before starting to assemble and put the bed... See more
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Staff in store were super helpful, polite and not pushy. Everything was delivered as they said it would be and the delivery team were simply excellent. Bought everything in the sale….so all in all a g... See more
Great service. We went to the dreams mattress shop in Potters Bar. Lanre was very knowledgeable about the mattresses, bed frames & pillows. He was ever so patient with us going back and forth to diffe... See more
Jamiel was very friendly and very attentive. Second time coming into store and he was for the 2nd time very helpful. Also another colleague was helpful upon collection on 16.03.26 im afraid we didnt c... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
195 Darkes Lane, EN6 1BW, Potters Bar, United Kingdom
- 01707909373
4.8
Excellent
175 reviews
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Great adjustable bed
Great adjustable bed. Delivered on time by a professional team who assembled the bed and gave a full demonstration of how to use it. They spent time with me before starting to assemble and put the bed in as required.
3 July 2026
Very good service.
31 May 2026
Helpful sales team in Potters Bar
Helpful sales team at the Potters Bar branch, and excellent customer service with price promise.
19 April 2026
Excellent service!
Great service. We went to the dreams mattress shop in Potters Bar. Lanre was very knowledgeable about the mattresses, bed frames & pillows. He was ever so patient with us going back and forth to different beds. He started us off on the bed scanner to see what mattresses would be best suited to us. We ended up purchasing a great mattress that's very comfortable for my husband & I. Highly recommend!
6 April 2026
Unprompted review
Helpful staff
Helpful staff, easy ordering in store. Delivered when and where I wanted. Great mattress!
17 April 2026
Very pleased with our new matress
Choices well explained. Ordering straight forward.
Lanrey was very professional. Delivery updates very good. Delivery straightforward. Delighted with matress.
12 April 2026
Jamiel was very friendly and very…
Jamiel was very friendly and very attentive. Second time coming into store and he was for the 2nd time very helpful. Also another colleague was helpful upon collection on 16.03.26 im afraid we didnt catch his name but he was working alongside Jamiel. Overall very friendly and very helpful.
16 March 2026
Unprompted review
I returned to Dreams after 10 years of…
I returned to Dreams after 10 years of comfy nights to renew my mattress. I was met by Lanre who directed me through to the Dreams technology bed which chose the correct bed for my weight and sleep position. He was both helpful and informative without being pushy. A thoroughly enjoyable experience. Thank you Dreams
12 January 2026
Good service from ordering to delivery
Good service from ordering to delivery. Thank you
23 January 2026
Very happy with the service to help us…
Very happy with the service to help us choose a new mattress...
16 May 2025
Good all round knowledge & service.
19 December 2025
Store staff were very helpful
Store staff were very helpful. There was a good range of mattresses and the order and delivery process was straightforward.
28 December 2025
Dreams beds
Dreams in Potters Bar were really helpful. I was downsizing my superking bed to a double. I used their new machine that gets you the right mattress for you. And then left to choose my bed. No pressure. All paperwork completed efficiently. My bed was delivered and set up on the day and time stated. Overall excellent service.
14 December 2025
Always a good experience
I visited my local branch on the weekend to buy a new bed base, and was pleased to see Jamiel again, as he had helped me select a mattress earlier this year. He is always patient and helpful, and I would not purchase bedding anywhere else. I must also mention the delivery guys too, as they were punctual, polite and efficient.
15 November 2025
Unprompted review
specialist bed store and trained staff
The staff supported us,by giving us information.
Offered us a drink, and a pillow. We also used the body scanner mattress experience.
25 October 2025
Unprompted review
Very comfy and supportive.
26 October 2025
Great all round dreams experience
Great service while buying the bed and the 2 guys who delivered and built the bed were also fantastic and incredible helpful!
26 September 2025
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