Dreams - Leamington Spa Reviews 

219
TrustScore 5 out of 5

4.9

Myton Road, CV31 3NY Leamington Spa, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

David was incredibly patient with me whilst I chose my first mattress. I found it difficult to decide but he did not make me feel rushed and offered really great opinions. Even ended up with some com... See more

Rated 5 out of 5 stars

John greeted me and I advised what I thought I needed. He introduced me to sleepmatch and while I was relaxing he made me a perfect builders tea( that I asked for). We then moved around the store chec... See more

Rated 5 out of 5 stars

We visited Leamington Store.Store member David helped us very good.He tried to tell us about payment options and details about bed base and matresses.We are really happy to buy our bed base and matres... See more

Rated 5 out of 5 stars

Rosie at the Leamington spa store was brilliant, from the minute we arrived until we left. Very attentive and knowledgeable. Thank you Rosie


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Myton Road, CV31 3NY, Leamington Spa, United Kingdom

  • 01926562309

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(219)

14,501 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff welcoming

Staff welcoming, drink offered, knowledgeable about products. A very pleasant experience. The second time I have been to my local Dreams to purchase a new mattress.

15 November 2024
Rated 5 out of 5 stars

Delighted!

We purchased a king size pocket sprung mattress with help from Wendy at the Store who is very knowledgeable. The delivery men were also excellent - friendly, polite and put the mattress exactly where we asked them to. We received a very good service from Dreams and would highly recommend them as we are very pleased with our new, comfortable mattress.

9 November 2024
Rated 5 out of 5 stars

Very happy customer

Very happy with my recent experience at Dreams in Leamington Spa. Sales consultant was fantastic and paid close attention to what I was looking for (I think her name was Wendy). Great options suggested by the machine and the consultant spent lots of time making sure I didn't feel rushed into making a decision.

21 September 2024
Rated 5 out of 5 stars

What a truly wonderful experience when…

What a truly wonderful experience when buying our bed from dreams.
We have had our new bed a month now. I wasn’t going to comment on it until we had time to given the bed a few weeks trial period . I can now honestly say that the bed has been fantastically comfortable and perfect in every way, thanks due mainly to Rosie at Leamington branch for her product knowledge and experience. My wife and I who are both pensioners with aches and pains, agree that our sleep 💤 has vastly improved and we really do wake up refreshed in a morning.
Thanks Rosie and thanks Dreams, keep up the good work.😘👍
I also like to thank the delivery drivers who brought and built the bed and took the old one away.They were lovely friendly and helpful.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Insurance for mattress is a scam

Insurance for mattress was a scam, My claim was rejected stating there are multiple stains. When all these were from an incident where my child was sick for a week

7 October 2024
Unprompted review
Dreams - Leamington Spa logo

Reply from Dreams - Leamington Spa

Good afternoon Arun,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that your accidental damage claim has been rejected.

The terms and conditions of the service plan does stipulate that accumulated multiple stains are not covered. The reason for this is because if a stain is reported right away, the chance of a professional clean resolving this is very high. However, accumulated multiple stains over a period of time are less likely to be removed.

In order to review this for you, we have contacted MB&G Insurance for more details about your claim and will contact you once we have received these details and reviewed the claim.

Many thanks,

Kishan

Rated 1 out of 5 stars

I was sent the incorrect mattress

I was sent the incorrect mattress , on 6th Sept I visted leam spa show room on the 7 Sept to advise I have a back injury and my old bed had been taken away for new one which I am unable to
Use ! The salesman advised me that I would be getting the mattress that I ordered on 18 th this confirmation is on my phone as voice message I telephone the branch two days later as was told my the same salesman that it was the 28 th ! I advised him that I am on holiday it’s date is now 8 October and I don’t have a bed !! Stay at friends hse !

7 September 2024
Dreams - Leamington Spa logo

Reply from Dreams - Leamington Spa

Good afternoon Maria,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you were sent the incorrect mattress.

I did try to call you today but as I was unable to reach you, I have sent you an email and hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

The experience was great and was made…

The experience was great and was made easy because the sales person Wendy was attentive .
She listened to what type of bed and mattress we wanted. She showed and followed us around as we tried different mattresses, she also answered all our questions.

26 August 2024
Rated 5 out of 5 stars

From my first visit to your Leamington…

From my first visit to your Leamington store, I was treated with respect and patience.
Once I placed the order , the service was excellent.
The delivery personnel, were polite and friendly.
The bed is amazing , due to redecorating, I have only spent a couple of nights on the bed. I am enjoying the best nights sleep I’ve had for a very long time . I actually slept in in. and way past my normal waking up time.
Thank you Dreams for a wonderful retail experience.

26 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look