Dreams - Lakeside Reviews 

A little over a year ago, we bought the ottoman bedframe with Therapur ActiGel Polar 2800k mattress 5.1 and Tempur original SmartCool neck pillows. Despite the expensive and with the guidance from the sales rep at Dreams, we made this purchase based on the anticipated longer term benefit. The mattress was purchased with specific adjustments for our body type and sleep positions in order to reduce back pain etc. However, we are getting constant back pains now and the mattress is loosing its shape. This means we may soon need to buy a new bed. Definitely will not recommend!

They was very help full in us picking the
right mattress

Yeah, that is an absolutely perfect frames and mattress you will have a good dream sleep

Great team of people from beginning to end.
From the moment we spoke to Nibs and she explained everything we needed to know about our beds to the two guys who delivered and set up our new bed, they were all wonderful.

My wife and I chose the Dreams store at Lakeside in Thurrock. I am always filled with dread at the thought of purchasing, inanimate, if not important items. However, the colleague that helped us, Sophie, was excellent. Her knowledge was thorough and her style was understated but hugely helpful. Dreams, this is the type of employee that will help build your brand. Excellent.

Early delivery date,kept updated with a text the day before with a 2 hour time slot. helpful staff, delivery guys respectful and polite. Very happy with my purchase

I ordered an electric ottoman divan which was delivered today by two very pleasant men. Very polite and respected my home. Wearing slippers on my new carpet. They built the bed, showed me how it worked, and fitted the mattress which was delivered by another company. I was notified on adelivery time, and one of the men was Adriano phoned to say how near he was for delivery. Also Sophie at Lakeside branch for helping me choose. Very happy.

Lovely bed very comfortable

Nice bed good quality and friendly staff and helpful

We ordered a mattress for my son,we received and first i saw it i didn’t liked the quality,it looks so cheap for the price. We gave a try for 3 nights,matress is so firm,it feels like you sleeping in the sofa. We wanted to return it as we was not happy,and they don’t give us options for return for nothing. So disappointed with their service.

Great experience in shop nothing was too much trouble.

Mattress delivery was perfect
Smart courteous delivery men.
Old Mattress removed too.

The delivery team did a fantastic job getting the mattress upstairs and into the room. Very professional and polite.

Great staff at the store and delivery was excellent. The bed and mattress are lovely

Very knowledgable staff very helpful and kind from start to delivery thank you

Good service at Lakeside Thurrock branch. Delivery was on time and bed expertly put together and tips on how to look after mattress.

Overall all good

Vanessa salesperson friendly and helpful. Several different versions of the bed we needed to choose from. Chose one that suits us. We were treated in a friendly and business-like manner throughout.

No hard sell just knowledgeable friendly staff with a bed for every budget

Fab help and support knowledge

Really good service including great delivery service.
New side sleep pillows are a game changer.
Many thanks. Very happy.

Delivery and shop staff great. Slightly let down by the bed quality, one of the threads in the base board came out