Fantastic experience at Dreams today. We were guided through our purchase by Lak, who was superb. We very rarely purchase immediately as like to look around, but the process was so stress free and inf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rahim at dreams lakeside and he is exceptional at the job. He is very kind made us return to him because of the service his given my family and offered us drinks , Happy with my purchases by miles! I... See more
Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom
- 01708933932
4.7
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff members
The staff members, were extremely helpful and knowledgeable, a great experience all around!!
12 August 2025
Excellent service
Was really helped at the showroom spending lots of time trying out new mattresses, delivery was excellent & our new mattresse is so comfortable giving us a good nights sleep .
11 August 2025
Exceptional customer service
Excellent customer service by Rafi.......professional, polite and friendly......took time to explain products to us, very knowledgeable.
thank you
10 August 2025
Unprompted review
We went in to the shop at lakeside
We went in to the shop at lakeside, And a salesman named Daniel , Was helping us , He was very Knowledgable, My husband and I , got on to the bed that works like a machine , Then it advised what mattresses would be suitable,We decided on a mattress and bed ,Daniel was not pushy at all , We are so pleased with our new bed and mattress , It was delivered on time and set up , The guys who delivered it and put it together we so professional and quick and tidy , We would definitely recommend Dreams Beds ,
11 August 2025
Excellent service from everyone at…
Excellent service from everyone at dreams thanks very much.
12 July 2025
My new bed in a new home.
I ordered my bed from Dreams from Lakeside, Essex well before our move. Very friendly staff helped me choose my ideal bed, one with four under mattress drawers as we were downsizing. I paid extra to have the old frame taken away and the new one assembled. Dreams men did a good job, no problems and all went smoothly. Three weeks later and no problems plus a good nights sleep every night.
12 July 2025
Amazing service at Dreams in Lakeside…
Amazing service at Dreams in Lakeside Thurrock. Sophie was very helpful. 😊
9 July 2025
Unprompted review
Great customer care
great staff instore great delivery team amazing experience all round beds and mattresses awsome
thanks guys
5 July 2025
My experience was very good from the…
My experience was very good from the point of purchase to the point of delivery, with great communication and respect.
Also, I am in love with my bed.
31 May 2025
Great experience will friendly customer…
Great experience will friendly customer service
25 May 2025
Unprompted review
Lakeside
Lakeside , we was apporach by a really nice woman dam forgot her name.sorry Blonde hair glasses. . She took her time , was really helpful she left myself and Partner to try.
No pushy sales just pure help we made a purchased of a mattress got delivered no issues. Excellent service. We did try other stores ,but Dreams was the best
8 May 2025
Unprompted review
From the start of our journey with…
From the start of our journey with Dreams it was great. We had a good guide in making our choices, delivery was easy and the guys were excellent. Sleep is just dream now comfy cosy and zzzzz ....
17 May 2025
Staff extremely helpful
Staff extremely helpful. Products are top quality. I use dreams for every bed I need
10 May 2025
Unprompted review
Very helpful and efficient staff
Very helpful and efficient staff. Delivery arrived on time with efficient drivers.
18 April 2025
The customer service was excellant
The customer service was excellant. Sophie was very welcoming and extreamly helpfull. It made the whole experience easy and stress free.
18 April 2025
Unprompted review
Helpful staff members
6 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.