Dreams - Isle of Wight Reviews 

Friendly, efficient, used overshoes.

Simple to buy, a,

I was served by a knowledgeable, helpful and friendly young lady. She gave me an estimated date for delivery which in the event turned out to be sooner than expected. The delivery guys were friendly and professional. Alls good.

I attended the Dreams store in Newport Isle of Wight. I wanted a headboard and when I arrived I was met by Jade who came towards me with a big smile and a pleasant g
"Good morning, how can I help you" I have to say she was brilliant. Knowledgeable, informative, helpful and she certainly knew her stock. I gave her my requirements and I was sitting down putting in an order within 10 minutes. Left the store very happy with the experience, so much so that I rang the store later that day to speak to the manager to let the manager know how great Jade was. I wasn't able to speak to himas he was busy but was informed that I would get a call from him probably the next day. Sadly to date I have not had a call, yhthough i may have missed it on my mobile or thought it was a scam as no identifiable name. Even so, they do have my email address.
The lack of contact by the manager is very disappointing but does not detract away from my brilliant experience with Jade. I would really like her to have this positive response put on her work record. Well done her.

Everything was perfect from choosing to delivering. No problems. Staff at store and delivery men were both very polite and efficient.

Arrived on date expected, two lovely guys put together, very happy! 😊

The staff in the store were so helpful in finding us the best mattress for our needs. the delivery men were very good too, and above all we are sleeping better, waking up with no aches and pains, thank you Dreams

From the time we entered the store to the delivery, everything went smoothly, with helpful and friendly staff with good product knowledge. Such a change nowadays to have something go so smoothly!!!

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolutely brilliant, took us through the sleep scanning thing (no idea what its called!) and was brilliant at helping us without ever being pushy or too salesy. The whole process was easy, the offers were impressive, the 100 night guarantee and the excellent delivery service were faultless. And most importantly we love the mattress we chose. Thanks Dreams and thanks to Jade at their Newport store - amazing service!

Very much undecided! Mathew put me through the test rig bed. And afterwards guided me to the relevant options, all the time offering useful advice. Leading to me purchasing a new mattress. Many thanks.
The delivery team who were also very helpful.

Jennifer was really helpful, but not pushy, when we came in to make our selection of a new mattress. Patient and knowledgeable - and also a nice singing voice :)
The guys who came to deliver the new and remove the old couldn't have been more helpful. Polite, careful and helpful - perfect

The experience was good from start to finish

Great customer service and flexibility on delivery date - wonderful staff who made it easy for an expensive purchase to run smoothly.

The care and customer service was superb. I have a comfortable bed for the first time in many years and I love it. The guys who set the bed up for me were amazing ..can't speak highly enough.

All good staff very helpfull.

Dreams in Newport Isle of Wight were excellent. One visit to them and we didn’t bother trying any other shop. The salesman was knowledgeable, listened to what we wanted and didn’t try to get us to spend more than we needed.
The bed arrived on time, we paid to have it assembled to save us the bother. The chaps were great and took all the packaging away.
We’re really pleased with our new bed and have been sleeping so well.

Love the sleep computer - and it gave good recommendations. The salesperson was very helpful and polite.