Kenny was fantastic. Company lucky to have him. Went over and above and was extremely knowledgeable. Made the whole thing a great experience
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Ordered product from Dreams ,Irvine, Ayrshire. Staff were very helpful and very friendly. All our questions were answered fully and we were never put under any pressure. At all times we were kept info... See more
We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... See more
I’ve only had it for a week but already feel a difference in my sleep pattern. Less waking up throughout the night when turning over - l am a side sleeper. Getting used to the different feel of the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Riverway Retail Park, KA12 8AG, Irvine, United Kingdom
- 01294685224
4.8
Excellent
197 reviews
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Great service
6 April 2025
From start to finish sales staff and…
From start to finish sales staff and delivery people excellent product delighted with quality and slept like a log ever since would highly recommended thank you
29 March 2025
Everything was perfect and the two…
Everything was perfect and the two fitters were brilliant and we had a good laugh and Everything was finished to a high standard
I will recommend the company to friends.
15 March 2025
Donna was very good at demonstrating…
Donna was very good at demonstrating the tempur beds. She gave me answers to my questions and gave me options so I made an informed decision. I tried lying on different mattresses and was advised of the various frames. I bought my tempur bed and frame. It is so comfortable as I have medical issues. I was so pleased with the free bundle!. I received a tempur duvet and 2 pillows and mattress protector. I had a very sore neck and now it's gone. It has been the best investment I've made. As I'm worth it.! So my friend said. Excellent service and product.
28 February 2025
The salesman Kenny was very helpful and…
The salesman Kenny was very helpful and informative in helping me choose the correct bed. It was delivered promptly. The delivery driver phoned beforehand to give us a time. Very professional. All in all a smooth experience.
1 February 2025
Friendly and informative staff
28 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Great service and extremely happy to have my issue sorted so swiftly. The return policy on the mattress is a great way to find a mattress thats totally suited to my needs.
28 January 2025
Reply from Dreams - Irvine
Dear Mrs Johnstone
Thank you for taking the time to speak to me today. I am sorry for the issues you have experienced with your new mattress. Dreams recognise that people do not always find the right mattress for them first time around.
This is why we offer the comfort guarantee whereby customers are able to select an alternative of their choice within 100 nights from delivery.
I am glad that as a result of your conversation we came to a resolution that you are happy with.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Found your staff polite and helpful…
Found your staff polite and helpful nothing a problem
18 January 2025
The dreams people made it great from…
The dreams people made it great from the showroom people to the delivery guys they were so professional.
And I love my new bed it's so comfortable I love it.
17 January 2025
Purchased new mattress and pillows from…
Purchased new mattress and pillows from dreams in irvine Debbie greeted us when we went in and answered all our questions about getting a new mattress, even got a cuppa which is rare , couldn't fault the staff in the irvine showroom and the mattress has now been delivered in under a week , would definitely recommend 👍
10 January 2025
Unprompted review
A pleasant and helpful experience
We were greeted immediately on entering the store. The agent was cheerful and friendly. She obviously was in command of the situation and gave us a total explanation of the products in-store. At the same time she was not pushy and gave us plenty of time and space to make our choice. An altogether pleasant experience
3 January 2025
Unprompted review
Really polite and helpful
20 December 2024
Very courteous and helpful staff
Very courteous and helpful staff. All aspects of the process were well explained.
18 December 2024
Staff in the shop in Irvine amazing…
Staff in the shop in Irvine amazing from start to finish
18 December 2024
Sales staff were efficient and helpful.
11 December 2024
SWEET DREAMS
Well there were no issues,the bed arrived on time and the delivery men did all the hard work.I was dreaming about it ,and waiting for it to arrive,i have never slept like that for a long time,i normanly toss and turn but not done that since,its a dream of a bed..THANK YOU..
7 November 2024
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