Dreams - Irvine Reviews 

196
TrustScore 5 out of 5

4.8

Unit 2B Riverway Retail Park, KA12 8AG Irvine, GB


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Rated 5 out of 5 stars

We were met at the store by Debbie who showed us various versions of wooden frames and mattresses. Although we only went in to look she was friendly and helpful as we discussed mattress types over a c... See more

Rated 5 out of 5 stars

Staff in the shop were friendly and knowledgeable. gave us plenty of time to look and try out different mattress's. Bed delivery was on time, they set the bed up, checked we were happy with positioni... See more

Rated 5 out of 5 stars

My wife and I where greeted with smiles and courteous staff. The staff were very helpful and had great knowledge. The delivery was great the 2 chaps were courteous and great workers. Thanks so much fo... See more

Rated 4 out of 5 stars

We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2B Riverway Retail Park, KA12 8AG, Irvine, United Kingdom

  • 01294685224

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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4.8

All reviews

(196)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

We were met at the store by Debbie who showed us various versions of wooden frames and mattresses. Although we only went in to look she was friendly and helpful as we discussed mattress types over a coffee. Although we came to no firm decision "we will be back". Most helpful.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I where greeted with smiles…

My wife and I where greeted with smiles and courteous staff. The staff were very helpful and had great knowledge. The delivery was great the 2 chaps were courteous and great workers. Thanks so much for a very easy delivery and installation of my bed.

28 June 2026
Rated 5 out of 5 stars

Staff in the shop were friendly and…

Staff in the shop were friendly and knowledgeable. gave us plenty of time to look and try out different mattress's.
Bed delivery was on time, they set the bed up, checked we were happy with positioning etc before they left and they took away all the wrapping.

14 June 2026
Rated 5 out of 5 stars

A pleasure to deal with.

Your staff member Donna could not have been more helpful,she also made us feel at ease,as if we had known her for years.
Your delivery guys where great as they had to climb stairs.
We where totally satisfied with our purchase.
We would recommend and return in the future

31 May 2026
Rated 5 out of 5 stars

Debbie at Irvine Dreams Store

Debbie, the shop assistant in the Irvine store was extremely pleasant and helpful. Debbie demonstrated a wide range of knowledge across the products, providing an excellent customer experience, helping us purchase a new mattress which met our requirements

19 May 2026
Unprompted review
Rated 4 out of 5 stars

We had a great overview in the Irvine…

We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions we were offered tea/coffee although not required. On delivery the guys were very helpful and as was building myself pointed out the bit tonlook out for which helped. Overall very good.

10 May 2026
Rated 5 out of 5 stars

I’ve only had it for a week but already…

I’ve only had it for a week but already feel a difference in my sleep pattern.
Less waking up throughout the night when turning over - l am a side sleeper. Getting used to the different feel of the foam from my previous spring mattress. I feel my sleep is deeper than before and am monitoring the differences with a positive attitude.
So far so good.
Thanks Tempur and dreams😁

12 April 2026
Rated 5 out of 5 stars

Dreams came true!

Dreams assisted us in choosing our mattress. We eventually chose one, arranged delivery and collection of our old mattress. The whole process worked like clockwork. Excellent.

31 March 2026
Rated 5 out of 5 stars

Amazing dreams

Absolutely amazing service with friendly and helpful staff beds are super comfy would highly recommend dreams to anyone wanting to purchase beds

11 April 2026
Rated 1 out of 5 stars

They are ment to fix the bed 4 months…

They are ment to fix the bed 4 months down the line they haven't you have to keep going back in and asking so that no good so a waste off money so don't waste your money

1 December 2025
Unprompted review
Dreams - Irvine logo

Reply from Dreams - Irvine

Good Morning

Thank you for taking the time to leave us your review.

I am very sorry to hear of the issues you have had with your mattress, so we can look into this further I have requested some further information from Trustpilot.

Kind Regards,
Nick

Rated 5 out of 5 stars

Phenomenal Customer Service

The sales rep’ in the Irvine store (Debbie) was the epitome of customer service - so rare to find these days.
Great products and great customer experience. Well done!

27 February 2026
Unprompted review

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