Great experience from meeting Hannah at the door using the machine to assist finding the right type of mattress. Hannah was extremely helpful and manage to find a mattress with a saving of £900 due t... See more
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Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more
I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more
The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom
- 01252 372225
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Comfy mattress and bed linen
The mattress was expensive but it is so deep and comfortable. I also bought a mattress protector, pillows and duvet while in the store.
Very impressed
We were well looked after, listened to our requirements and the experience was friendly, informative and very professional. Mattress was delivered as per schedule
The reception at the store was…
The reception at the store was friendly, professional and helpful.
Delivery was on time ans the staff were very helpful.
Good product at a reasonable price
Getting a great mattress with a good experience
The smart mattress tester was great and helped us find the best mattress for us. The pillows were exceptional and we are really pleased we spent the money on them.
The delivery was faultless
The delivery was faultless. The guys that completed the delivery were a breath of fresh air. Lots of communication prior to arrival, amazing timing. Such polite guys, so professional. I didn't require much more than basic delivery so think they were taken aback. They advised all the details I was expecting. Polite, courteous, respectful, excellent driving, respectful of community property. Thankyou Dreams Amazing.
And to advise following delivery. The mattress is wonderful and gives me the support I now need. At time of writing review I am getting a great night's sleep every night.
Excellent products and service
Good all round experience
Very helpful salesperson and also very helpful delivery team. The product is as we expected and no problems.
Absolutely fantastic team in…
Absolutely fantastic team in Farnborough. When I got there I was welcomed by a member of staff who made me feel at ease and was fantastic help. Offered tea or coffee and made feeling at ease whilst shopping. Then once I was ready lovely Karen came to my rescue and sorted every question I needed to know and covered everything i needed to know and helped me purchase my new bed. Couldn't fault them in any way and highly recommend them..
Easy experience
Visited the store and was greeted by very friendly workers. Gave us plenty of time to try mattresses and super polite and helpful in ordering.....mattress is a dream !
(store was uncomfortably warm
Great service and lovely comfortable…
Great service and lovely comfortable new mattress. Went like a dream!
Excellent service from beginning to end
Excellent service from beginning to end,would use again.
Great customer service in store
Great customer service in store, came at the right delivery time as arranged in store. Happy customer. Keep up the good work!
Great experience
Great experience. Great customer service. Great products
The mattress is heavenly
The mattress is heavenly. We received excellent customer service and the mattress is very comfortable and we're getting a great night's sleep.
We have had a very positive experience…
We have had a very positive experience from when we first entered the showroom and the advice given by the salesperson to the communication whilst waiting for delivery and finally the product itself.
We specifically wanted to find a mattress that was both firm because I have a back issue but also soft enough so my wife could also be fit from its use , we managed to find this with the help of the salesman asking us to try out their sleep match system which assesses how you sleep and recommends the right mattress for you , very clever piece of kit
Professional sales and delivery team
Professional sales and delivery team. They know how it's done.
Great staff experience
The colleagues at the store in Farnborough were all friendly and approachable. Good product knowledge, and patient giving me time to consider the options.
Great service when buying a mattress
Great service when buying a mattress. The sleep scan system narrowed down the choice of mattresses to my weight, body shape etc. Tried 3 mattresses and chose one within minutes. Plus the Sale and extra 10% off made my day. Staff very knowledgeable and helpful, even offered a coffee! Best customer service I have experienced in a long time.
The staff in the Farnborough store were…
The staff in the Farnborough store were very friendly and helpful, as were the delivery guys. My mattress was delivered on the day as arranged. Comfy Maidstone mattress with 50 % off.
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