Dreams - Farnborough Reviews 

515
TrustScore 5 out of 5

4.8

Unit 6 Solartron Retail Park, GU14 7QJ Farnborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from meeting Hannah at the door using the machine to assist finding the right type of mattress. Hannah was extremely helpful and manage to find a mattress with a saving of £900 due t... See more

Rated 5 out of 5 stars

Warm welcome when entering the store. Knowledgeable staff, good selection of products. The mattress test was very useful. Good quality products. Store was busy but not rushed. Impressed by management... See more

Rated 5 out of 5 stars

I was greeted by John who was friendly, professional and extremely helpful. He explained the sleep match system and offered me a pillow. He then showed me several mattress that best suited my need and... See more

Rated 5 out of 5 stars

The member of your staff that we dealt with Gerry went above and beyond with help, nothing was too much for her, we are very pleased with the treatment we were given


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6 Solartron Retail Park, GU14 7QJ, Farnborough, United Kingdom

  • 01252 372225

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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4.8

All reviews

(515)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

We were well looked after, listened to our requirements and the experience was friendly, informative and very professional. Mattress was delivered as per schedule

1 February 2025
Rated 5 out of 5 stars

The delivery was faultless

The delivery was faultless. The guys that completed the delivery were a breath of fresh air. Lots of communication prior to arrival, amazing timing. Such polite guys, so professional. I didn't require much more than basic delivery so think they were taken aback. They advised all the details I was expecting. Polite, courteous, respectful, excellent driving, respectful of community property. Thankyou Dreams Amazing.
And to advise following delivery. The mattress is wonderful and gives me the support I now need. At time of writing review I am getting a great night's sleep every night.

20 February 2025
Rated 5 out of 5 stars

Absolutely fantastic team in…

Absolutely fantastic team in Farnborough. When I got there I was welcomed by a member of staff who made me feel at ease and was fantastic help. Offered tea or coffee and made feeling at ease whilst shopping. Then once I was ready lovely Karen came to my rescue and sorted every question I needed to know and covered everything i needed to know and helped me purchase my new bed. Couldn't fault them in any way and highly recommend them..

9 February 2025
Rated 5 out of 5 stars

Easy experience

Visited the store and was greeted by very friendly workers. Gave us plenty of time to try mattresses and super polite and helpful in ordering.....mattress is a dream !
(store was uncomfortably warm

29 December 2024
Unprompted review
Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience from when we first entered the showroom and the advice given by the salesperson to the communication whilst waiting for delivery and finally the product itself.

We specifically wanted to find a mattress that was both firm because I have a back issue but also soft enough so my wife could also be fit from its use , we managed to find this with the help of the salesman asking us to try out their sleep match system which assesses how you sleep and recommends the right mattress for you , very clever piece of kit

19 January 2025
Rated 5 out of 5 stars

Great staff experience

The colleagues at the store in Farnborough were all friendly and approachable. Good product knowledge, and patient giving me time to consider the options.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service when buying a mattress

Great service when buying a mattress. The sleep scan system narrowed down the choice of mattresses to my weight, body shape etc. Tried 3 mattresses and chose one within minutes. Plus the Sale and extra 10% off made my day. Staff very knowledgeable and helpful, even offered a coffee! Best customer service I have experienced in a long time.

6 January 2025
Unprompted review

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