Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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The sales representative could not have…
The sales representative could not have been more helpful. Very satisfied with the service and the purchase.
28 February 2025
Very helpful and informative
We visited Cwmbran store. My husband is disabled. The staff very helpful and informative. Knew their stock and were able to give us all information to enable us to make a purchase.
15 February 2025
Well done to the whole team at dreams
Really good service from store to delivery 👏 store staff were amazing help no pressure selling just great help thanks , and the delivery team were polite and respectful of my home thanks guys.
Well done dreams 👏
8 February 2025
A dream experience…..
Went in to Dreams to look for a new mattress as my partner has back issues. We were well looked after. We were offered a drink. We tried many mattresses until we found the one we liked. The people there were so helpful and friendly, Made it a good experience. We decided to buy a mattress and a new bed. We were kept up to date with the delivery and phoned when they were close. The delivery guys were very helpful, friendly and pretty efficient with taking out old bed down and putting the new one up.
6 February 2025
Great bedwas delivered when it was supposed…
It was delivered when it was supposed to, very pleased with the bed
2 February 2025
great service
very efficient. good communication. Turned up on time. Very respectful of my home. Great service.
23 January 2025
More than satisfied with the help and…
More than satisfied with the help and advice on the actual purchase of my mattress...
More than happy to recommend Dreans of Cwmbran, staff more than helpful ...
25 January 2025
Great service from Dreams
Great service from Dreams. The store went over and above to help us pick our merchandise
26 January 2025
Unprompted review
I came up with my son and being…
I came up with my son and being disabled ,I am not the quickest on my feet but Anthony was helpful,kind and did not at anytime rush me an amazing person and because of the service i had i would definitely use you again.
7 January 2025
Excellent service and friendly staff…
Excellent service and friendly staff from everyone,excellent notification of delivery,excellent delivery,mattress is doing everything I could expect.
26 January 2025
Very helpful and efficient
21 January 2025
Dry efficient sales person
Very efficient sales person. Given several options of mattresses. Very happy with final choice. Was told by delivery driver that chosen mattress did not bend so it was difficult to negotiate stairs to bedroom. Did eventually manage to get it too bedrooms. Worth knowing if you have confined staircase .
17 January 2025
Quick delivery with 2 hour slot night…
Quick delivery with 2 hour slot night before delivery. Followed instructions and on delivery put covers over shoes before coming in. Took old mattress away and new in bedroom requested with no fuss. Both guys very professional friendly thanks
5 January 2025
Lovely quality delivered by a caring…
Lovely quality delivered by a caring team. Showroom staff were outstanding. First class. Thank you.
14 December 2024
Great sofa bed
Great sofa bed. Sturdy and easy to convert. Very comfortable to sleep on - as long as you like 'firm'. As a sofa, it doesn't take up much room and the green colour is perfect. Excellent value compared to others we looked at.
22 November 2024
6 months to receive items.
The ordering in the shop and the delivery were great. Unfortunately it took 6 months to receive the actual bed and mattress!!!
24 November 2024
Brilliant experience throughout
Brilliant experience throughout - Staff were ultra helpful, informative and engaged.
22 October 2024
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