Bought new bed at Dreams Cwmbran, Friendly and knowledgeable staff who gave good advice (especially Jack) and made us feel welcome with offers of refreshments and asking if we needed help or... See more
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Excellent service. Good product range in store to try. Not rushed to decide. Sleep assessment machine most informative.not the cheapest store but trustworthy and knowledgeable. Interest free credit sa... See more
Good advice and choices available. Fair prices and deals. Told to choose payment method 7 days before delivery but this turned out to be more than the expected phone call advised. Delivered when expec... See more
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressuri... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Cwmbran Retail Park, NP44 3JQ, Gwent, United Kingdom
- 01633 480899
4.9
Excellent
232 reviews
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Good night sleep
Very good service. Delivery men were excellent. It's nice to have a good sleep at last
11 September 2025
Purchasing a new mattress
The sales team were very knowledgeable helped us make our mind up.
Explained the difference between the many types of mattresses. The pack of free pillows was also welcome
20 July 2025
Very pleased with our new mattressess &…
Very pleased with our new mattress & the service we received in the showroom.
Would recommend this store.
11 August 2025
5 star plus
Excellent service in store given by Elizabeth who served us. Pleasant delivery staff. Great quality bed great value.
28 June 2025
Great service with the new sales assistant…
Very happy with the new sales assistant called Andrew he took his time to make sure I chose the right bed. And I took advantage of 10 months interest free credit. This was his first time completing a on line form but did a great job.
20 June 2025
Highly Recommended…
The sales lady was very friendly and helpful. The delivery boys were outstanding! Polite, respectful to my property, happy..an absolute pleasure to see and to meet them!
And my Flaxby mattress is stunning...the expense is well worth it!
22 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sofa so good... NOT !!!
Really had a guts full of this rip off company. Bought a bed last year after nearly a year and 5 mattresses later had vouchers given for the partial refund balance of £1500. Bought a bed settee with them. Ex demo so in the store. Arranged delivery, raced home to meet them to be told it was too heavy to lift. Week later was told it wouldn't fit into the house but they didn't even come to the house. Then today took day off self employed to wait in, 2 chatbots, call to store and customer services to be told it will now be next Saturday. Guess we'll change our plans again then to accommodate. An email or call would have been nice though to let us know. Can't wait for delivery so we haven't got to deal with them again... Had an email as stated in their response. Offered more money if we took down review. Just sums them up... avoid...
2 June 2025
Unprompted review
Reply from Dreams - Cwmbran
Good afternoon Mrs Roberts,
Thank you for taking the time to leave us your review.
I spoke with Mr Roberts in relation to your order and I have sent him an email.
I do hope to hear from you both soon.
Many thanks,
Kishan
Sweet dreams
First class service from the service in the shop to the delivery team , always kept informed of delivery times and was on time and friendly delivery team
24 May 2025
Fabulous service
Fabulous service, delivery drivers went over and above. Nice to see, keep up the great work dreams.
5 May 2025
Andy was so helpful
Andy was so helpful, as was his colleague, in helping us tthrough all the permutations of mattresses, divans, headboard options and colours. Time was not a problem and we did not feel we were pressurised into any choice or purchase. He was both friendly and expert in his manner. Also the computerised instore bed was excellent in finding the correct type of mattress before we began
2 May 2025
Unprompted review
Amazing service as soon as I walked…
Amazing service as soon as I walked through the door
3 March 2025
Amazing support and really quiet…
Amazing support and really quiet delivery can not fault them
18 April 2025
No fuss with team assembling bed
No fuss with team assembling bed. All tidy and very clean.
6 April 2025
Everything went extremely well and we…
Everything went extremely well and we are delighted with our new beds and the efficiency of all the helpful staff.
29 March 2025
Sleep well with Dreams
Great service both in the showroom and the delivery and fitting guys I could not fault them I'm really glad that we pick Dreams
16 March 2025
Suffer with mattressbad arthritis and this…
Suffer with bad arthritis and this tempur mattress although expensive is worth the investment for a comfortable nights sleep
14 March 2025
A good experience throughout.
The service was very good. Everyone was really helpful and all our questions were answered thoughtfully from the start in the store, to the delivery and assembly.
6 March 2025
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