We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
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Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
4.7
Excellent
127 reviews
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Great Service
From start, Carlisle Store, where we had a very large discount, to finish on the bed and mattress arrival the service was spot on couldn’t fault it!
13 September 2024
From the greeting when we entered the…
From the greeting when we entered the store, right through the buying process and to the delivery everyone at Dreams was friendly,helpful and efficient.
The "test bed" for checking was great for recommending a shortlist of suitable mattresses. Staff were helpful, no hard sell just proper advice. Will definitely use again and would highly recomend from our experience.
1 August 2024
Exactly what I wanted
Easy to order, then bed delivered on time with great delivery guys who were very helpful (Gary and Vinny)
Bed is a perfect fit.
31 July 2024
Delivery was on time and the guys were…
Delivery was on time and the guys were very courteous and wore protective covering on their shoes when entering the house.
They were very efficient with the assembly of the bed and tidied up afterwards and took away all packaging.
I can strongly recommend Dreams and commend their staff from sales through to delivery and installation !
20 July 2024
From the sales team one specific lady…
From the sales team one specific lady and gentlemen to the delivery team they were all so professional and helpful I would recommend anyone any day
12 July 2024
From going into store to getting the…
From going into store to getting the bed delivered could not of been easier the last instore took her time with us showing us all options in divan beds did the sleep experience so could get right mattresse to us the 2 delivery people were so polite kept me updated to when they would be here made sure they did all they could with setting bed up took all rubbish away wore over shoes to protect my carpets could not wish for better service
16 June 2024
Problem
I passed credit on your computer because I wanted ten months free credit and when it come to going thru on credit a glitch happens on your computer but the assistant tried twice and it could not finish it off so I paid around eighteen hundred pounds cash but because of this the assistant knocked around eight nine pounds off my purchase which I was really happy about thanku mr John baptist
19 May 2024
Mattress from Dreams at Carlisle
Our consultant was pleasant and knowledgeable. There was a good range of products to choose from to suite your pocket.
1 April 2024
Unprompted review
Satisfaction complete
1. Employing the right staff - when we went in to purchase our beds the staff could not have been more helpful, the service was excellent and during the delivery . So around great service.
26 February 2024
great service from purchasing in store…
great service from purchasing in store to delivery. Mattress we chose is excellent
3 February 2024
Great Service, Quick Delivery
Staff were very helpful in mattress selection and payment. Mattress was delivered a week later, was quick and easy. Mattress is great quality for the price.
23 January 2024
Simple build and great instructions
Simple build and great instructions. Delivery might not have happened as the order process didn’t work as expected. Carlisle team sorted it and were so helpful and a credit to Dreams.
14 January 2024
Plenty of time to properly consider our…
Plenty of time to properly consider our purchase and many bed and mattress choices to try ; staff friendly and knowledgeable. Delivery excellent - on time, informative, friendly and made sure bedroom was kept clean and hygienic.
7 October 2023
Great quality bed, delivered quickly
Very good service in store and delivery in 6 days was great. Love the new double ottoman bed . The delivery men were some if the friendliest we have met and they quickly and efficiently put together the bed ( paid £70 for this service) . Good quality bed , looks great, very happy .
24 September 2023
Helpful member of staff at point of…purchase
Helpful member of staff at point of purchase. Prompt delivery by polite chaps.
23 September 2023
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