We worked with Mo and Charlotte to find a bed that was perfect for us. We are a couple with mobility issues. We have slept separately for a number of years now due to not having the appropriate bed... See more
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Very helpful over the phone when I rang to make enquires about getting a mattress for my 100 year old mother. Rang back next day and ordered over the phone - very helpful and positive.
Always very happy when we visit Dreams in Carlisle. Staff are always welcoming, helpful and informative. Feel at ease shopping and always leave happy. Great customer service.
Great attention received from Wayne and Charlotte. They made the sipping experience easy and enjoyable. Defo recommend dreams Carlisle. Staff friendly, free delivery service and great deals.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, United Kingdom
- 01228 586918
4.7
Excellent
127 reviews
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From the moment we entered the shop we…
From the moment we entered the shop we were looked after properly. We were helped to consider various beds , ending up with exactly what we wanted. The bed was delivered when they said it would be and the delivery guys were very good indeed. This was a very satisfying buying experience. Oh! The bed is really comfortable too.
25 April 2025
Really pleased with the whole process…
Really pleased with the whole process from purchasing to the delivery. Now I’m enjoying my superbly comfortable bed . Thank you all for excellent service.
18 April 2025
New bed.
I had previously ordered a bed from an online company, but they let me down. No such problems with Dreams. I was kept up to date with delivery times and delivery was on the expected date. Very happy with the new bed.
5 April 2025
Excellent customer service in the…
Excellent customer service in the Carlisle store from Wayne and 2 ladies (sorry I do not have their names!) who helped us with our purchase. We visited the store several times before deciding on our final purchase and all the staff were very friendly and helpful during that time.
23 March 2025
Unprompted review
The staff were very good & helpful…
The staff were very good & helpful very friendly & the mattrass is lovely & so comfortable I've had brilliant night's sleep since I received my new mattrass.
21 March 2025
Very good service in the shop with…
Very good service in the shop with friendly and professional member of staff.
15 March 2025
The staff in carlisle are very helpful…
The staff in carlisle are very helpful and friendly The delivery lads are very helpful and friendly good all round thank you all
21 February 2025
Very knowledgeable staff good range of…
Very knowledgeable staff good range of mattresses
22 February 2025
Unprompted review
We had a mainly great experience buying…
We had a mainly great experience buying a new bed. But we did think at first the Carlisle store looked like it had closed down, needs brightening up in some way. Staff were great inside and buying a new mattress was easy and we felt good value for money. Our bed was delivered on time. Thankyou
31 January 2025
Went like a Dream can highly recommend
From ordering our new beds to having them delivered was a dream (pardon the pun) the guys that delivered our beds were great nothing was too much trouble. I can highly recommend Dreams and their delivery/fitting guys
25 January 2025
Excellent service
Excellent service - friendly, knowledgeable and patient. Love the bed
31 January 2025
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Bed advice was incorrect leading g it to being mis-sold
We bought an electric rise and fall bed with my Mum. On the sale we we assured we could use the lowest leg setting, a choice of one of three. On installation the lowest leg cannot be used as it affects the headboard mounting. The bed information provided was incorrect and d therefore, missing sold.
28 January 2025
Reply from Dreams - Carlisle
Good Afternoon Steve,
Thank you for taking the time to leave us your review and for speaking with me over the phone.
I have sent you an email to confirm what we had discussed and I look forward to speaking with you soon.
Kind Regards,
Faye
No faults
Frame and mattress were delivered no complaints, staff in store were helpful and spoke to me about extending warranty and what it covers etc. They offered us build if frame and recycling of old products
28 January 2025
Excellent service throughout
17 January 2025
Delivered on time .comfy and no pushy…
Delivered on time .comfy and no pushy sales people
17 January 2025
Excellent service and product
Excellent service in the store. No hard sell and the assistant was very knowledgeable, taking time to show us all the mattresses which he believed would fit our requirements. The delivery of the mattress was very smooth and exactly on time. The product itself really lives up to our expectations.
4 December 2024
Warm friendly staff but no pressure to…
Warm friendly staff but no pressure to buy .
Exceptionally helpful listened to our needs
supportive helping us chose the right bed for our complex needs .
The I motion adjustable bed and mattress has made an incredible difference to spinal problems and pain
Thankyou
22 November 2024
This is the best bed I have ever had
This is the best bed I have ever had. Very solid and is such great quality.
21 September 2024
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