Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.
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Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.
From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more
Absolutely brilliant company. From shop to delivery Got expert advice When a family matter happened staff offered to cancel order or hold until we where ready. Delivery men clean tidy friendly.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom
- 01885498243
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Welcoming staff
Sales were very friendly and highly knowledgeable of thier products. Definitely shop here again.
Great product and easy to build
Would highly recommend Dreams. Much cheaper than I expected and compared favourably to anything online. Easy to assemble and the storage space underneath is brilliant.
Excellent service and delivery
Very good and professional service received. I have advised friends to use Dreams for advise and purchase of mattresses and/or bed.
From start to finish the customer care…
From start to finish the customer care from store to delivery was exceptional. I would highly recommend Dreams.
Dreams products are excellent quality and a great variety and range to suit all requirements.
May use AI-assist with repliesRead more
Since the bed has been assembled the…
Since the bed has been assembled the room really smells of wood it may be the wooden slats when I googled this it said ventilation could work its still quite bad after a week of both windows open ?

Reply from Dreams - Bromborough
Salesman really worked hard and took…
Salesman really worked hard and took his time to get us the best deal possible whilst throwing in a few freebies...
Delivery was fantastic nice and quick and went through things afterwards. All packaging taken away and left tidy...
Great service from start to finish
The sales assistant was really good.
The sales assistant was really good.
The delivery not so
Dreams got back to us and Kishan was really good.
After a chat I was satisfied he had taken my concerns on board and I updated the score from 3* to 4*

Reply from Dreams - Bromborough
When i looked at the bed I said as it…
When i looked at the bed I said as it was the first shop I looked in i told the girl I would look in a few other places first and come back when I decide, i did decide to go with dreams but never went back until the next day when I did go the offer that was on the bed had ended so it was back to full price had she told me it was ending that day I would of gone back that day instead I lost the offer price I wasn't to happy about that so please tell your staff to make it clear to people when offers end Thanks
Friendly and helpful service while helping us choose the right mattress
The worker there, Simon, was very kind and helpful, greeting me and my family when we went in the store and helping us chose the right mattress while explaining the difference in quality with each mattress we looked at.
Excellent Team
Excellent customer service from sales, helping me to choose which bed would be right for me through to the delivery guys who are absolutely brilliant bringing a very heavy king size Ottoman bed up three flights of stairs….. and then they put shoe covers on!!! Bed is an absolute delight, thank you Dreams
Staff at dreams in Bromborough were exceptional
Staff at dreams in Bromborough were so friendly and helpful, lots of knowledge to help me decide what was best for me. The choice of a delivery time and date was really good too, pick a date instantly. Even when delivering the bed men were exceptional, using shoe covers to enter my home, so efficient , polite, friendly. Overall exceptional experience.
Professional company with quality
Great service from the staff, quick and easy to order , delivery date was quick , delivered and set up was smooth and professional would highly recommend
What a difference to my old mattress
What a difference to my old mattress - this new one is so comfy!!!! And the team took away and sustainably disposed of my old mattress too.
My new comfortable mattresses
I was a bit concerned how I comfortable I would be on the mattress I had chosen, in the past on new mattresses it took a few nights to get used to.
But with this mattress I have been comfortable from the start, I am really happy with the mattress I chose.
From discussing the sofa to sales and…
From discussing the sofa to sales and delivery.
Helpful and friendly right through to the delivery team. Helpful, polite
Well done, and thanks.
good service
James - Bromborough Dreams
After years of suffering with a bad back and a bad nights sleep, decided enough was enough and we should get a new bed. Visited the dreams store in bromborough where we met the wonderful James. He was an absolute delight, very knowledgable and helpful, not pushy at all just an all round good and helpful person that makes a good cup of coffee. We explained what we needed, he listened. First class service. Delighted and we can’t wait for the arrival of our new bed.
Excellent customer service to analyse…
Excellent customer service to analyse our needs, provide a quality product at a competitive price
Deplorable
We ordered 2 Sealy headboards on 4 April. They were duly delivered but 1 was faulty. A replacement headboard was ordered with a promised delivery date of 4 May. We have now been advised our replacement order cannot be delivered and a new date cannot be given. These items were expensive and to receive 1 item as faulty was bad enough but the delay and the lack of information relating to the whereabouts of our order is deplorable.

Reply from Dreams - Bromborough
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