I was very pleased with how your staff heip in deciding the best options for my needs to get within my budget. I felt very comfortable,and the banter I shared with Anne and your manager and would be... See more
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It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
239 reviews
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bought new mattress
Came in to our local store at Braintree on the of chance as we were thinking of buying a new mattress, we was welcomed by a young lady who was so helpful, We tried there sleep machine which i was very impressed with, then tried severel mattress which the machine recommended, After about 1hr we decided one which we purched, so easy from start to finish
28 March 2025
Very impressed 👌
The service and help we received on the day in the shop was fantastic. The young lad who served us (Harry possibly) was incredibly helpful, knowledgeable and just gave us time to view everything he showed us. He wasn't pushy or overbearing he was just there whenever we needed him with advice and a friendly smile. Was very impressed 👏 the matress arrived on time and the delivery team were polite and helpful getting it in. Overall very impressed with the service we have received 😀
28 February 2025
Good delivery plenty of information
23 March 2025
All went very smoothly from time…
All went very smoothly from time ordered in shop to delivery and was on time both men were very polite professional clean and tidy in there work bed put together demo done and cleaned up after them self’s
9 March 2025
The staff at the shop only a young lad…
The staff at the shop only a young lad but very helpfull also the driver was very good
7 March 2025
Sales was easy and no hassle
Sales was easy and no hassle. We purchased exactly what we wanted.
20 February 2025
Sales were excellent took time and were knowledgeable on products delivery seamless…
Sales were excellent took time and knowledgeable about all beds displayed
15 February 2025
Great customer service
The item was delivered exactly when it was promised and Justin the delivery guy was punctual, polite and extremely helpful, particularly as I couldn't be there. My daughter's even mentioned it and they never praise men.
7 February 2025
Unprompted review
After a shaky start with dreams it all turned out beautifully.
The men delivery my new bed were extremely helpful and made sure they wore protective shoes or no shoes. Were very friendly.
The young man helping me decide which mattress I wanted but unfortunately we both forgot about the actual bed. But it was all sorted.
28 January 2025
Myu new bed is a dream...
Love my new bed. The team at Freeport (Braintree) Dreams was very helpful in guiding me about the different products but allowed me time to try the various options on display and come to my own decision. New beds are an expensive purchase so it's important to take ones time and be sure. Thank-you Freeport Dreams for your patience and guidance along the way.
4 January 2025
Kayleigh was great no pressure walked…
Kayleigh was great no pressure walked us through the options both finance & mattresses. Great cup of tea. Lots of options suitable to our needs.
1 February 2025
Unprompted review
Good delivery bed is great.
2 February 2025
Sales people in dreams were very
Sales people in dreams were very knowledgable and helped us pick a mattress that suited us even helped us pick a 2nd single mattress for our son delivery men were great was on time and correct day very helpful x
26 January 2025
The sales assistant at Braintree was…
The sales assistant at Braintree was very helpful and friendly. Answered all my questions. Showed me the different type of mattress. A smooth experience. Item arrived on time. Delivery drivers again were friendly. Very happy with the item. Would use Dreams again.
19 January 2025
The lady in the showroom was extremely…
The lady in the showroom was extremely helpful and the two men who put the bed together were also lovely. I am very happy with my new bed. Thank you.
17 January 2025
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