Dreams Reviews 

I wouldn’t give this company one star. We were sold a product, an adjustable bed that simply wasn’t fit for purpose and malfunction within a week of purchase. This bed was purchased for my mother who immediately suffered excruciating back problem. Which I entirely put down to this awful bed. They have not acted upon the phone calls and ignore the two letters we have sent asking for a refund and removal of this appalling bed, thankfully our bank have got involved and said they believe they can resolve this and that the actions of dreams are not untypical of them. Just a target driven, sell everything you can attitude even if the combination of products are not compatible for example a mattress not suitable for an adjustable bed, a topper at an additional cost that just made the who situation worse! And then complete ignorance and different versions of one person saying the mattress isn’t right to another denying that was said! Poor customer service and don’t give a toss attitude as long as they keep hold of your money. Scammers basically!

We received the most amazing customer service from Douglas at Dreams in Farnborough. He was so in tune with what we wanted and wasn’t happy until he’d found us the perfect mattress. His knowledge of mattresses was immense and I am so happy that he served us.

I visited the Bournemouth store yesterday and was greeted by James, he was extremely helpful and patient. I would recommend dreams in Bournemouth to anyone!

Amazing service with Natalie, very quick service. Thankyou soo much really excited to get our bed now.

Thankyou once a again a great team.

Lisa at royal quays was excellent and very Knowledgeable

Ibrahim was excellent! Unbelievable helpful and friendly, understood our budget and requirements. Excellent service! We would most certainly use Ibrahim and dreams again.

Jonathon was extremely helpful. He was thorough and directed us to all possible options. We felt he listened to our requirements and therefore we had a personalized service. We were very happy. Thank you for helping us for the second time and we will be back in the future. (Llantrisant branch)

We were served by Jane at MetroCentre branch who was really lovely. She helped my autistic brother to choose his first bed frame and mattress for his new flat. He tested for the right mattress type using impressive technology at Dreams, then tried several recommended mattresses. We also got a great dealsome pillows. We were really happy with the service we had. We would thoroughly recommend Jane and Dreams.

Very helpful guy called Ibrahim at the gallows corner shop, not pushy, very informative and friendly.

I received a great customer support experience from Kat in Fareham.

Pauline was lovely and provide great customer service

Very helpful and professional service. All our questions were answered and we are very pleased with the service that Timi gave us. She is very knowledgeable and informative with a most pleasant attitude.

Would like to thank Atiqa for the service provided at the Guildford branch and help with choosing the right bed.

The team was friendly and understanding of our requests.

Purchased a new mattress today from the Newbury branch of Dreams, we were looked after by Jay who was brillant! Very knowledgeable, helpful.. even offered drink! couldnt have asked for better service, many thanks for all your help, would recommend to anyone!

Solly was great! Very knowledgable and helpful. Thank you!

Visited to find out about Tempur mattresses. After the a session on the sleepfit system we were directed to a choice of beds/mattresses. After trying a few we found what appears to be perfect for our aging backs. Shannon was super helpful in guiding us and advising us. We were happy to place an order for a Tempur mattress and Pillows, complete with covers. Great experience

Ian from the Croydon store was of great help! I received excellent customer service as he helped me choose a mattress. He stayed with me for a long time and recommended different mattresses for me. I found the perfect one in the end, thanks to his help! Really happy :)

Excellent sales staff at dreams Basingstoke. very informed, friendly and helpful

We have had a really good experience with the staff at guildford branch and really would like to special thanks Ms Atiqa to help us

We recently purchased a bed and mattress, and we were very pleased with the service we received. Marife was extremely helpful from start to finish. She took time to explain everything clearly and used the Sleepmatch system to help us find a suitable mattress. Marife was very patient while we took our time deciding on the right bed and mattress. She explained all the details about the warranty and the additional options available, ensuring we had all information we needed to make a decision. We were even offered a coffee, which made the experience more pleasant. Overall, we left the shop happy with both the excellent customer service and the professional advice we received. Thank you, Marife, for making the whole experience enjoyable and stress-free. We would highly recommend this store.