We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... See more
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Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... See more
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... See more
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, United Kingdom
- 01268218417
4.8
Excellent
185 reviews
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Very professional staff
Very professional staff, delivery guys were also professional and very helpful. Arrived on the date we chose.
Very happy with mattress
15 February 2026
Beds
Very pleased from start to finish.From the salesperson in the Basildon showroom to the 2 lads who delivered our beds. Very helpful and nothing was to much trouble.
30 January 2026
Great customer service from start to…
Great customer service from start to finish.
25 January 2026
Unprompted review
I would highly recommend dreams
Dreams were very helpful and assisted me on my query. I was very happy with the service they provided and set up a beautiful bed. The bed was very comfortable and I would highly recommend dreams *****
28 December 2025
I needed a new bed. Excellent service.
I needed a new bed. My brother had used Dreams and he recommended them.
I was a bit confused when selecting which mattress would best suit me but with some help from Dan, who was very patient and understanding we got it sorted.
Excellent service.
11 November 2025
Great from start to finish
Great from start to finish , ordering the bed was way went into the shop at Westgate Basildon and the staff there where very helpful , also the delivery guys done an amazing job delivering the bed and setting it up for me , would highly recommend Dreams was great from start to finish
15 November 2025
Excellent service and delivery
8 November 2025
Really great service from start to…
Really great service from start to finish.
One of the best nights sleep I’ve had for a long time.
9 November 2025
Really great experience
Really great experience, the manager is extremely knowledgeable and I felt super confident buying my new mattress and covers.
I’ll definitely be going back
Thank you for your help 😇
6 October 2025
Unprompted review
Great customer service
Great customer service, delivered on time, kept informed at every point with delivery
26 September 2025
Very stress free shopping trip
Very stress free shopping trip. Staff spoke to us as we entered the shop but didn’t hassle us. When we had made our choice ordering was quick and easy. Delivery was on a day ideal for us too.
26 September 2025
Dreams bed- I got this as extra display…
Dreams bed- I got this as extra display it’s a wonderful bed great delivery and very good with communication
14 August 2025
The bed of our Dreams…
We had a wonderful experience at Dreams in Basildon being helped on our bed purchase journey by Martin and a lovely lady from the Isle of Sheppy not usually in that branch. Our new bed, headboard and mattress was in perfect shape when it arrived two weeks later and we absolutely love our new bed. Sleep has become a pleasure not a chore. Thank you.
25 July 2025
Staff were very helpful
Staff were very helpful , and I , through their guidance ended up with the perfect product for me
29 June 2025
Brilliant service in store and the guys…
Brilliant service in store and the guys who delivered the bed/mattress were so helpful and polite
22 June 2025
Really pleased with every aspect of our…
Really pleased with every aspect of our experience from start to finish
1 June 2025
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