Dreams Reviews 

Amazing service from the minute we walked in and right till the end, Karen was brilliant, funny and friendly.
Thank you for exceptional service and now we are counting down the days until we receive our new bed and mattress. Once again thank you so so much Karen

Helpful and friendly staff. Plenty of options of mattresses. We used the technology to decide what mattresses would suit our needs.

Very friendly and helpful staff in the Newbury branch, i wasnt sure what i wanted but after trying the sleep match i quickly found the right bed for me. Charlotte was a huge help even with being new

Missed delivery, no bed for a week, and hours of unanswered chat
My bed was due to be delivered today on the agreed date. It never arrived. When I finally got a response in chat at 14:42, I was told there'd been a "system error" and the delivery hadn't been flagged — through no fault of mine, my order simply fell through the cracks.
Both my husband and I are disabled, which makes being left without a bed for a week a far more serious issue than a simple inconvenience.
As a "goodwill gesture" I was offered a weekend delivery slot next Saturday and free assembly. But the weekend slot isn't really a gesture of goodwill — it's just fixing a problem Dreams caused, at no extra cost to me, which is the least I'd expect. The real issue is that I gave away my old bed because I trusted the agreed delivery date, and given our circumstances, going without proper sleeping arrangements for a week is not something we can just absorb.
After raising this, I was told my case would be passed to the escalations team. That was at 14:46. I then waited over 30 minutes with no response, had to chase again, and asked for a formal complaint to be logged and a manager to call me. As of now, I'm still waiting to hear from anyone.
A system error meant my delivery was missed, and as disabled customers we've been left to deal with serious consequences with very little urgency shown in return. I'd expect much better communication and a genuine resolution — not just a discount on an already-necessary fix.

Ian at Purley Way Croydon was very helpful and knowledgeable.

Lovely time, sales person was lovely, named love as well, took his time to show me super king bed and mattress and double, really happy.

Fantastic service provided by Kelly in the Liverpool Edge Lane store. We’d been let down by another mattress delivery service and managed to get a mattress same day within store. Kelly couldn’t do enough for us - thank you so much!

I originally wrote a negative review but the company went out of their way to make sure I received a resolution and a great service.

I spoke to the legal team who personally called me to discuss my issue and along with him and the customer service rep we got my replacement bed within a day!

The delivery/assembly team were great too, they built my bed, added my mattress from downstairs and took the rubbish and old bed with them!

This has been a great experience and I want to say thank you to Dreams for making this happen!

Amazing staff, lovely customer service. We were left super happy with our store experience in Bath. Mahek and George left us super happy with our purchase and thank you for being so lovely.

We visited the Walton Branch and were looked after fabulously by David. After lots of advice and tryying out several beds we ended up with a perfect new bed and 2 pillows. Thank you David

I recently ordered a king-size mattress, but unfortunately when it was delivered, it turned out to be a double.
I contacted the Merthyr store where I made the purchase, and Kelly, the sales advisor who had originally helped me, answered the phone. I explained what had happened, and she immediately took ownership of the issue. Within 30 minutes, Kelly called me back to let me know that a replacement king-size mattress would be delivered within two hours.
To my surprise, there was a knock at the door just an hour later! The replacement arrived, and this time it was the correct size.
A huge thank you to Kelly for her excellent customer service and to Dave and Matthew, the fantastic delivery drivers, for resolving everything so quickly and professionally.
Mistakes can happen, but it's how they're put right that really matters. I highly recommend this store and truly appreciate the outstanding service I received. Thank you again, Kelly, Dave and Matthew!

Atiqa at the Guildford store was so helpful. Very knowledgeable and patient while we decided what suited us best. Was happy for us to try as many beds as we needed to before buying.

Great company. Delivery on time, no issues at all.

Brilliant company, had two tempur mattresses from them last week, amazing service, great price and glorious mattresses!!

Paula was extremely knowledgeable and helpful. We found the right bed in minimal time. Thanks for all the help!

Best bed shop in Llanelli

Very friendly staff and place

Very helpful and advice to you in term of choice and very recommended.

My mattress didn’t suit me so phoned the shop to swap it out. They give me a number to call, waiting for 60 mins, to be told I need to talk to someone else. Finally got through to the right person and was told to pay £500 more because the mattress wasn’t on offer anymore, and £95 delivery charge for the same mattress but softer 3 weeks later still waiting for a phone call I was promised within 7 days. Would not recommend these to no one . Full of promise in the shop 😞