We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more
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We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more
Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more
Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom
- 01514337167
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Great customer service.
Great customer service.
Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assistant they both made us welcomed to the store.
Fantastic staff and great products
Fantastic staff and great products. Very knowledgeable, friendly and extremely helpful staff both in store explaining the differences between products and what would best suit our needs and post sales in helping us with delivery and construction of our bed.
Our children's mid sleeper bed is a hit and looks amazing - a real wow for a child's room and the spring matress is very comfortable.
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Excellent customer service at Aintree…
Excellent customer service at Aintree store.
Friendly,helpful staff and very happy with bed.Cant thank Laura enough for the time she spent helping my mum choose a bed
Exceptional service from Dan at Dreams Aintree
Exceptional service from Dan at the Dreams store in Aintree. Ended up paying more than I planned but after thorough explanation and testing this was the happiest choice for me with an easy interest free payment plan. Cannot recommend Dreams enough. Positive experience.
DREAMS AINTREE
All staff Very professional, friendly, quick delivery ,delivery drivers Very helpful, wore over shoe's and masks, taken the hassle away of disposing of old mattress
Excellent from start to finish
The whole experience from the service in the shop to the delivery and installation was excellent.
Friendly Service at Dreams Aintree
Great service from a friendly team at Dreams Aintree especially Lyndsey. Enjoyed trying the Sleepmatch system to help us choose the right mattress for us.
Great bed frame
Feels a while ago when I went into the shop, Laura was extremely knowledgeable and patient.
I ordered the ottoman frame, had to wait 12 weeks , but it is worth the wait.
The delivery was efficient and it looks good, loads of space underneath. Opening the ottoman is easy.
Thanks
Brilliant store
The customer service given to me and my husband was excellent. The knowledge of the product was very good. Also the price was just right.
Best sleep ever
Service with a smile
Excellent product . Amazing staff at Aintree . Wouldn’t go anywhere else
Excellent best bed we have ever had
Brilliant Organisation
From start to finish including the delivery Dreams were superb. It is really good when the whole group of people are all so nice to deal with. I cant recommend them enough
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Great customer services
I had an issue with the initial mattress I received but the customer services were extremely helpful and addressed my concern immediately.

Reply from Dreams - Aintree
Great customer service
My pensioner parents initially visited the store and purchased a bed within a few minutes but were not offered the sleep test and subsequently after sleeping on the bed it was no good for them and then used the dreams sleep guarantee. A second visit to the store they were greeted by Laura-Ann who was very helpful and full of knowledge and advice and proceeded with the dreams sleep test to identity the most suitable mattress for them.
Have to say very impressed with the service by Laura-Ann in making sure that my parents picked the most suitable mattress for their needs and can’t thank her enough as my mum struggled to sleep on the initial mattress
Laura-Ann is an asset to your company and when I need to replace my mattress I know I’ll be going back to the same store and placing an order with Laura-Ann as nothing was too much trouble and she was very attentive with my parents to ensure that they’d be happy with their purchase
Fantastic service amazing bed…
Fantastic service amazing bed absolutely stunning so helpful the staff
Good service
Good service, no pressure from Kevin at Aintree, helpful advice. Arrived on time, delivery guys polite put protective covers on shoes put mattress on bed for us. All round good experience. Just getting use to pocket sprung mattress, which is firm, might need a topper. But good quality.
Lovely soft comfortable mattress
Lovely soft comfortable mattress. It lived up to all my expectations
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