We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more
Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more
Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom
- 01514337167
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly knowledgeable staff at…
Great friendly knowledgeable staff at Aintree! Thanks for your help!
25 November 2023
Brilliant wouldn't go anywhere else.
10 November 2023
From going into the store to choose the…
From going into the store to choose the beds an mattress the customer service was 2nd to none, they answered all our questions and were really really helpful when I had to put back my order. The delivery lads also went above an beyond as I couldn't be there on the delivery date they rang me to double check where I wanted them an when it couldn't be done they gave me a couple of solutions, they were so helpful, and we all love our new beds.
10 November 2023
The Delivery gang were great
The Delivery gang were great and in and out with out any damage.
13 October 2023
Staff very helpful
The store is very clean and the staff were very much informative and friendly I would highly recommend them
20 October 2023
Unprompted review
I made right choice buying my new…
I made right choice buying my new mattress it has made big difference to my bad back
28 September 2023
Buying a new bed.
From the moment we entered the store we were greeting by a female assistant who could not have been more helpful or informative. She explained everything from purchasing to method and date of delivery. Sorry we never got her name but she is an absolute credit to your company. Thank you !!
31 August 2023
Buying a bed.
I needed a new bed. We went to Dreams. Spoke to Kevin and tried various beds. After we decided which bed to buy. Kevin was a brilliant help in deciding.
24 August 2023
Excellent
Very friendly and helpful staff, got my bed order and everything sorted really quickly.
18 August 2023
Unprompted review
Went into aintree store in Liverpool a… fantastic staff
Went into aintree store in Liverpool a young girl called Elisha was fantastic I wasn’t sure how to order online as the bed I wanted that was the only offer she helped me all the way through can’t thank her enough for her proffesional attitude
11 August 2023
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish from Niaomi at the Aintree store! Thankyou for helping us pick our perfect mattress.
5 August 2023
Unprompted review
Great service help with lovely lady man…
Great service help with lovely lady man in shop and two men delivered set up tele bed were so kind careful and patient making sure all was set and perfect before they left,really lovely people must be so proud of them please tell all thank you xx
15 July 2023
Great service
Went in, found exactly what I was looking for. Ordered easily and arrived on time. The delivery men were great, they brought the bed up three flights of stairs, built it and removed all the rubbish with a smile and a laugh. Lovely men, Craig and his delivery partner. Great service.
29 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.