Fantastic delivery! The Driver Shaun was nothing short of amazing! Greeted me with a smile at my door such a nice happy patient guy ☺️ The norm I'm afraid with carrier companies is usually the... See more
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Company details
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We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk
DPD UK
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Contact info
Roebuck Lane, B66 1BY, United Kingdom
- www.dpd.co.uk
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Satisfied customer.
No contacted was needed, which is a good sign. The driver was pleasant.
Thank you.
Dog food delivery
He did knock on the door, but had left the parcel on the doorstep, which was quite heavy, so I found it difficult to move it into the house
Great delivery driver
Received our hellofresh box within the stated timeframe and the driver kindly made sure our gate was closed as he left, little things like that make a difference ⭐
We were not home
We were not home. Driver dropped package marked fragile over gate 2 metres high onto tarmac drive. Clever man.
Package was delivered safely and…
Package was delivered safely and without any damage and to the correct address. That makes ne happy.
the courier made the effort to wait…
the courier made the effort to wait once he rang the door bell as we couldn't just open the door to him. He was patient helpful and friendly. great service
Prompt and hassle free.
Helpful driver
The driver had heavy parcels and made sure he could deliver them. He had to bring across the field and didn't complain
all good thanks
absolutely terrible delivery he drop…
absolutely terrible delivery he drop outside the building he have all my address
Polite delivery guy
Early delivery and a very pleasant driver…
Early delivery and a the delivery driver was a lovely gent. Wishing me a lovely day
Unacceptable Delivery Service
I waited at home all day for a large Harrods delivery, only for DPD to falsely mark the delivery as “attempted”. I went outside immediately after receiving the notification and found the DPD driver standing outside smoking.
Unfortunately, this isn’t an isolated incident. On several recent deliveries, my parcels haven’t even been left inside the apartment gates—they’ve been dumped outside the entrance where anyone walking past could take them. No one buzzes the intercom or knocks on the door, so I often don’t even realise they’ve been delivered unless I go to look.
The service has become consistently poor. Falsely marking delivery attempts and leaving parcels unattended outside a residential building is completely unacceptable. I expect much better from a company trusted to deliver customers’ purchases safely.
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