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DPD UK Reviews 

2,594,915
•
TrustScore 4.5 out of 5

4.4

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 444,922 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the delivery service for its promptness, efficient time slot communication, and overall excellent handling. Many highlight the staff as exceptionally polite, friendly, and helpful, often going above and beyond. However, some customers noted issues with product quality, reporting damaged parcels upon arrival, suggesting rough handling. Others were dissatisfied with delivery practices, citing packages left in inconvenient or unsafe locations, or even thrown. A few also experienced missed or failed delivery attempts, with drivers sometimes not stopping or making contact.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the clear delivery... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising drivers for their politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and first-class,... See more

Product

Users describe ambiguous interactions with product condition upon delivery, with many reporting items... See more

Quality

Customers had ambiguous experiences with quality, with some reporting that every part of the company was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived promptly and was very polite and courteous. I’m partially paralysed though, and made sure to be ready at the door (which has clear accessibility ramps and rails all round). Despite this, drive... See more

Rated 5 out of 5 stars

theyre app keeps you informed of were it is, and is in-between the times they say, not put off until later, and you're hanging around until they're outside your house. Definitely the better delivery s... See more

Rated 5 out of 5 stars

Arrived early in the notified 1 hr slot. Parcel easily t hand for driver. Did not have to wait 1-2 minutes to enter the DPD timed delivery slot. Good polite and smart courier. Parcel showed no signs o... See more

Rated 5 out of 5 stars

Probably the best delivery driver to walk the face of the earth . Outstanding service ! Polite well mannered despite his heavy work load this guy shines bright like a rare Orchid ! Nothing was too m... See more

Company details

  1. Courier Service
  2. Logistics Service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk

DPD UK

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3M reviews

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4.4

All reviews

(2,594,915)

416,738 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

my order was due to arrive on Friday…

my order was due to arrive on Friday 31st July. I was at home at the allocated time slot, however I received a message saying the driver had missed me. I was at home! I had to wait until 3rd August. The delivery duly arrived. That driver Kian was more than helpful.

3 August 2026
Rated 1 out of 5 stars

Driver was on time

Driver was on time , I have ring door bell if I hadn’t have looked on camera I would not have known he was there , he didn’t ring bell or knock on the door .

3 August 2026
Rated 5 out of 5 stars

Excellent Service

Exactly on time delivery. Doorbell used- not often rung as parcels often just left by other companies- and a smiley delivery man handed me my parcel!
Thank you

3 August 2026
Rated 5 out of 5 stars

“Very impressed with the service

“Very impressed with the service. DPD kept me informed every step of the way and notified me in advance of the delivery time. The parcel arrived exactly as expected, and the driver was courteous and professional. A first-class delivery experience.”

3 August 2026

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