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DPD UK Reviews 

2,586,391
•
TrustScore 4.5 out of 5

4.4

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 444,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, providing accurate updates and delivering parcels reliably within the scheduled timeframes. Many people highlight the drivers' professionalism, politeness, and helpfulness, often going above and beyond to assist with heavy items or difficult locations, making interactions pleasant. Reviewers also appreciate that their items arrive safely and are handled with care. However, some customers also noted issues with delivery, including parcels being left outside without notification, at incorrect addresses, or not delivered at all despite being home. A few people mentioned drivers not waiting for a personal handover or making no attempt to deliver, leading to significant frustration and inconvenience for recipients.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the consistent... See more

Staff

People report positive experiences with staff, frequently praising drivers for being polite, friendly, and... See more

Service

Users describe positive interactions with service, consistently praising its efficiency, reliability, and... See more

Product

Reviewers mention ambiguous feedback about product quality and delivery, with some expressing satisfaction.... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising items like topsoil as fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic delivery! The Driver Shaun was nothing short of amazing! Greeted me with a smile at my door such a nice happy patient guy ☺️ The norm I'm afraid with carrier companies is usually the... See more

Rated 5 out of 5 stars

I've used DPD many times now, and they've been consistently excellent. They always turn up when they say they will, which is something you can't say about every courier. The tracking is by far th... See more

Rated 5 out of 5 stars

Jameel was really respectful, and he even very kindly offered to carry my microwave up the internal stairs of my 1st floor flat - I’d have really struggled with the weight. Thank you so much for going... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and my package arrived on time. He also made sure that he handed the parcel to us personally, which is a nice touch and how a parcel should be delivered.

Company details

  1. Courier Service
  2. Logistics Service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk

DPD UK

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3M reviews

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4.4

All reviews

(2,586,391)

439,517 reviews in the last 12 months

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