Dove Home Care Agency Ltd Reviews 

51
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I have had a really positive experience with the care provided by Dove. The carer has been kind, compassionate and if there are any problems, they are dealt with promptly. The office staff are rea... See more

Rated 5 out of 5 stars

Dove cared for my father until his death in 2019 and then for my mother from 2022 until May this year. They have been kind, compassionate and always ready to help. Any problems have been swiftly dealt... See more

Rated 5 out of 5 stars

We are particularly appreciative of the high standard of care provided by three main carers over the past year. The gentleman being cared for has been living with increasingly severe dementia. Our g... See more

Rated 5 out of 5 stars

Dove have been excellent at providing live in care for my mother. They are always at the end of the phone anytime for support when needed. Several visits were made to my mother’s home to see how thin... See more

Company details

  1. Aged Care
  2. Assisted Living Facility
  3. Emergency Care Service
  4. Home Health Care Service
  5. Home Help Service
  6. Home Help Service Agency

Written by the company

Dove Home Care have 30+ Years of expertise in personalised care and helping communities in all type of care needs since 1993. Dove Home Care provide fully qualified Home carers and Live in Carer across UK. We provider disable home care, Dementia, Palliative Care, Parkinson's Disease care, Domiciliary Care, Emergency Care, Alzheimer's Care, Reablement Care, Convalescent Care and Respite Care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(51)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience as a Dove carer

As a carer for Dove for the past 6 & 1/2 years I've enjoyed my entire employment. I've had the opportunity to receive excellent training equipping me with knowledge and expertise in care for the elderly & individuals with disabilities. The office accommodates my needs well, providing me with shifts flexible to my needs. The office is superb with communication and I'm always well briefed before arriving to a shift. I look forward to continuing my employment with Dove until retirement.

31 July 2024
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

You have been an asset to the company we have had nothing but amazing feedback about your work. Thank you so much for your 5 star review.

Rated 5 out of 5 stars

Thanks to Dove

Thank you for all the oppurtunitys. It’s been a pleasure working for the company I feel I really grew in my professional development. All the best

30 June 2024
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Thank you so much

Rated 5 out of 5 stars

Best company I have worked for

Best company I have worked for. All the carers are so compassionate towards the clients. Would highly recommend working there.

31 July 2024
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Thank you been a pleasure

Rated 2 out of 5 stars

Carers are not treated well

Disappointed at how I was treated.

22 May 2024
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Can you please make contact with the office as you are still employed by our company. As far as we are aware you are happy and no contact has been made by yourself

Rated 5 out of 5 stars

Great team

Great team, Always up for support.

Thank You Dove!

12 December 2023
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Your lovely reviews motivate us to go extra mile and keep delivering great customer service. Thank you!

Rated 1 out of 5 stars

Awful care company

Awful care company

11 April 2023
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Very unfair we did everything we could to help you in your employment

Rated 1 out of 5 stars

Worst employer I ever had

Worst employer I ever had. You can break your back for them (That´s what literally happened to me) and they will just laugh at you. I am traumatized by their behavior.

I just red the reply, so to to be clear, I am writing about: Dove Home Care from: Hampton in Arden, Solihull B92 0AY Don't provoke me any more because I will definitely go to court with my case.

31 May 2022
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Please make contact with the office as we have no record of you ever working for our company, there are a few companies called similar names you must of reviewed the wrong one.

Rated 5 out of 5 stars

Dove Homecare and the service that they…

Dove Homecare and the service that they have provided me has been exemplary, this kind loving company has helped me through such a difficult time.
Thank you for all your support,

12 May 2022
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Thank You Norma for your lovely comment. Customer like you push us to keep delivering highest quality service.

Rated 5 out of 5 stars

Just a quick note to say thank you for…

Just a quick note to say thank you for the care and support your staff gave to my dad during the short-time that you supporting him at home. All of the staff were very loving and caring, very friendly and always willing to help. Thanks again :)

4 May 2018
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Thank you Mike!

Rated 5 out of 5 stars

My sincere thanks

I wish to convey my sincere thanks to all involved with the care and attention. You helped us through a difficult few weeks. Thank you

24 February 2018
Unprompted review
Dove Home Care Agency Ltd logo

Reply from Dove Home Care Agency Ltd

Thanks dear :)

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