Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... See more
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I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... See more
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Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... See more
Company replied
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of re... See more
Company replied
Company details
Written by the company
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contact info
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, United Kingdom
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4.7
Excellent
132 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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A very useful helping hand
At a somewhat traumatic time and trying to operate at some distance, (440 miles from mother), Autumna gave, prompt, useful and accurate information and were always on hand to help.
6 April 2026
Unprompted review
Reply from Autumna
We are thrilled to hear that you found us so helpful at a time when things were difficult for you. We are here anytime should you need us and I hope things have got better for you both.
Help when help's needed
I am grateful to be able to talk with someone who is not biased and appreciates my need for information and has a lot to give
26 March 2026
Unprompted review
Reply from Autumna
Thank you so much for your kind words Gayle! We’re delighted to hear that you felt supported and well-informed. We always aim to provide unbiased guidance, and we’re so glad it made a difference. Please reach out if you need us, we’re always happy to help.
An online enquiry provided a useful…
An online enquiry provided a useful shortlist of care homes to suit my elderly mother’s needs.
25 January 2026
Unprompted review
Reply from Autumna
Thank you for your feedback Robert and we're really please to hear that you found the shortlist useful in finding the right care home for your mother. Please be sure to get back in touch if you need any more assistance or support in the future.
Excellent for urgent care sourcing
I needed urgent care for my sister and Autumna provided me with several options immediately and the company I chose had a carer coming out within 48 hours. She is also very good which is a real bonus
7 January 2026
Unprompted review
Reply from Autumna
Thank you so much for taking the time to provide this feedback and your kind comments Jane. We’re delighted to hear that we were able to find the care you needed for your sister. Providing clear information and timely support is always our priority. Should you need any advice or support in the future, please don't hesitate to get back in touch.
Dealing with permanent homes for family…
Dealing with permanent homes for family is so hard but reading reviews and detailed accounts made my visits easier. Still havnt decided which home to use.
12 December 2025
Unprompted review
Reply from Autumna
Thank you for your feedback Valerie. We know how difficult it can be finding the right home, but we are glad that we have been able to help you with your search. Please feel free to reach out if there is anything else we can do to help you.
Very helpful and informative!
11 November 2025
Unprompted review
Reply from Autumna
Thank you for taking the time to leave your feedback Mrs Wilson. We are really pleased to hear you found the information we sent so helpful. Please do not hesitate to get in touch if there is anything else we can do to assist you further.
Be specific in your needs, or the needs of your loved ones
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of red tape and saved traipsing my poor Mum around only to be told " there's a waiting list". Saved me time, and had a reply from a lovely care home the family were happy with especially my Mum .
16 November 2025
Unprompted review
Reply from Autumna
Thank you for your lovely review Mrs Thomas. We’re really pleased we could make the search easier and help you find a care home that your mum and family are happy with. If you need any further support, we’re always here to help.
I found this company very helpful
I found this company very helpful. They helped me find a lovely care home for my mum. They have kept in contact with me and have also left it open that if i need any further assistance or questions answered they will be willing to assist me.
4 December 2025
Unprompted review
Reply from Autumna
Thank you so much for this lovely feedback Karen. We are delighted that we helped you find the right care home for your mum and as you mentioned, we are always here for you in the future if you need any more help or guidance.
Excellent help at a difficult time
27 October 2025
Unprompted review
Reply from Autumna
Thank you for your feedback. It's really heartening to learn that we were able to support you through a difficult time and please be sure to get back in touch if you need any further assistance in the future - we're always here to help.
The helpful comments and listings made…
The helpful comments and listings made the choices so much easier for care
27 October 2025
Unprompted review
Reply from Autumna
Thank you so much, Anne. Your feedback means a lot, and we’re so pleased we could make the process of choosing care simpler for you. We're always here to help.
Very helpful and friendly
They were very quick to respond when I made inquiries about a place I was interested in, and followed up to make sure I received further information regarding it.
8 November 2025
Unprompted review
Reply from Autumna
Thank you for your kind feedback Julia. We’re delighted to hear that you found our team helpful and responsive. Providing clear information and timely support is always our priority. We really appreciate you taking the time to share your experience. Always here when you need us.
I had the most wonderful support and…
I had the most wonderful support and advice , if you ever need someone to steer you through difficult times then Autumna are the company to go to . No pressure just genuine help .
15 October 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind words Dee and for taking the time to leave your feedback. We are so pleased to learn that we were able to support you and please do come back to us if you need any more assistance or support in the future - we are always here to help.
Useful consolidator of retirement options
Found a number of retirement options of which I was not previously aware.
3 November 2025
Unprompted review
Reply from Autumna
Thank for taking the time to leave your feedback Paul. We're really pleased to hear you found a number of retirement options through our website and if there's anything more we can do to help, do feel free to reach out.
Very friendly and warm when discussing…
Very friendly and warm when discussing your needs. Also the follow up to check on any progress is a nice little support to help you find accommodation.
4 November 2025
Unprompted review
Reply from Autumna
Thank you for your feedback Paul. We are so pleased to hear that our team have been so supportive and helpful during your search. Please do not hesitate to get in touch if there is anything else we can do to assist you.
I found the search easy to do
I found the search easy to do, had a chat with the lady who called who was friendly and understanding. I was emailed a list and most of those care homes also emailed details to me. I've been offered further support if I need it but it wasn't pushy.
11 October 2025
Unprompted review
Reply from Autumna
Thank you so much for your kind words Meryl. We’re thrilled to hear that you found our search process easy and that your care advisor was friendly and supportive. It’s great to know that the information we provided was helpful and that you felt supported without any pressure. We’re always here if you need any further assistance, and we really appreciate you taking the time to share your experience.
Plenty of suggestions
19 October 2025
Unprompted review
Reply from Autumna
Thank you for your feedback Anne. We're really pleased to hear you felt supported with plenty of suggestions. If there's anything more we can do to help or if you'd like further guidance, feel free to reach out.
The homes I visited left a very good overall impression on me. Welcoming and informative with warm atmospheres.
The homes I visited left a very good impression on me.
2 October 2025
Unprompted review
Reply from Autumna
Thank you for your feedback. We are so pleased to hear that your visits went well! Please do not hesitate to get in touch if we can be of any more assistance.
Care Home selection
Made what felt like a daunting process much more manageable as it enabled me to narrow down my options. They were very quick to respond to my request and I had my Dad settled into a Care Home within ten days of using Autumna. Would highly recommend.
10 October 2025
Unprompted review
Reply from Autumna
Thank you so much for your review Paula. We are so pleased we could support you to find a care home for your dad. We hope he has settled in and everything is going well. Wishing your father all the best, we are always here if you need any further support.
They were very persuasive when they…
They sounded very convincing when they first reached out, promising to find clients for my homecare company for £39 a month. Unfortunately, it’s been a year now with no results — it feels like a scam. I was never given any documents to sign or review. When I called to cancel, they said I had agreed verbally to a one-year contract and insisted I must pay for the whole year. Please be cautious — don’t fall for it, as they will only take advantage of you as a new provider
8 October 2025
Unprompted review
Reply from Autumna
Hi Florence, thank you for taking the time to share your feedback. We’re really sorry to hear you felt disappointed with the experience, and that there appears to have been some sort of misunderstanding, but we’re glad we had the chance to speak to clear this up and clarify how our service works. Our goal is always to connect providers with genuine care enquiries, and we’re pleased you received a good number during your time with us. We wish you all the best going forward and appreciate your update to the review.
They were very persuasive when they…
They were very persuasive when they first contacted me, assuring me they could find clients for my homecare company for £39 a month. Its' been a year now with no results-just a scam. I never signed any agreement or received any documents to review. When I called to cancel, they claimed i had verbally agreed to a one year contract and insisted I must pay for the entire year. Definitely a scam. Pls dont listen to them. They will drain you out.
8 October 2025
Unprompted review
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