Dove Home Care Agency Ltd Reviews 40

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and dedication, highlighting their supportive and approachable nature. Many people appreciate the outstanding care provided, noting that the team goes above and beyond to ensure the well-being and happiness of those they support, offering peace of mind to families. However, some customers also noted issues with the quality of care provided by certain individuals, mentioning instances of inconsistent quality or unprofessional behavior. A few other people also felt that the company's training for staff was inadequate and that promises made were not always kept.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, kind, and... See more

Based on these reviews

Rated 5 out of 5 stars

We are particularly appreciative of the high standard of care provided by three main carers over the past year. The gentleman being cared for has been living with increasingly severe dementia. Our g... See more

Rated 5 out of 5 stars

I really enjoy working at Dove Home Care. It’s a good company that truly cares about both its clients and employees. The team is supportive, and the management is approachable and professional. Ther... See more

Rated 5 out of 5 stars

I couldn’t reccomend dove home care enough, they took care of my nan following her surgery, we managed to get the assessment booked in straight away and the care started immediately. the care provid... See more

Rated 5 out of 5 stars

I have worked with Dove home care for four years as a carer, it has been fantastic, the staff in the office are always there to support you with any concerns and accommodate shifts or requests from... See more


Company details

  1. Aged Care
  2. Assisted Living Facility
  3. Emergency Care Service
  4. Home Health Care Service
  5. Home Help Service
  6. Home Help Service Agency

Written by the company

Dove Home Care have 30+ Years of expertise in personalised care and helping communities in all type of care needs since 1993. Dove Home Care provide fully qualified Home carers and Live in Carer across UK. We provider disable home care, Dementia, Palliative Care, Parkinson's Disease care, Domiciliary Care, Emergency Care, Alzheimer's Care, Reablement Care, Convalescent Care and Respite Care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ABOVE AND BEYOND CARERS & COMPANY

I would like to express my sincere appreciation for the excellent care and support provided by this company. My father sadly passed , but in his time with Dove Care, they couldn't have done anything more for him! Our carers were so kind,patient and thoughtful. They took innovative to engage with dad and encourage activities. Cooked fresh meals, house was always well kept and respected, and had really great communication with us. I would highly recommend them to anyone.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I honestly cannot thank Dove Home Care…

I honestly cannot thank Dove Home Care enough for the care and compassion they have shown my mother.

From the very beginning, the team have been professional, kind, and incredibly supportive. They treat my mum with such dignity and respect, and it gives me real peace of mind knowing she is in safe hands. The carers are not only attentive to her physical needs but also take the time to talk with her, reassure her, and make her feel valued and comfortable.

Communication with our family has been excellent. Any concerns are handled promptly, and nothing ever feels like too much trouble. It’s clear that they genuinely care about the wellbeing of the people they support.

Choosing care for a loved one is never easy, but Dove Home Care have made this journey so much easier for our family. I would highly recommend them to anyone looking for reliable, compassionate elderly care.

Thank you from the bottom of heart sarah Kerr Collins xx

6 February 2026
Unprompted review
Rated 5 out of 5 stars

We cannot thank the carers enough!

We cannot thank the carers enough for the incredible care and compassion they show my grandparents. The standard of care is consistently excellent, and it gives our whole family such peace of mind knowing they are in such safe and caring hands.
A special mention must go to Amie, who truly goes above and beyond every single day. Not only does she carry out her role with professionalism, kindness, and dedication, but she also takes the extra time to build a genuine friendship with my grandparent. That personal connection means the world to them and makes such a difference to their happiness and wellbeing.
We also know of several other families who use this care team, and every one of them has shared the same positive experience. Because of this, I have confidently recommended the team to multiple people and will continue to do so without hesitation.
Amie's warmth, patience, and willingness to go the extra mile never go unnoticed. We are incredibly grateful for everything she does and feel so lucky to have carers who care so deeply. Highly recommended.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Dove Home Care - Amazing!

I know several people who use Dove Home Care, and they consistently speak highly of the support they receive. The carers are professional, reliable, and genuinely caring. From everything I’ve seen and heard, Dove Home Care is a very good company that truly looks after the people they support

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent reputation!

Dove Homecare has an excellent reputation for a reason. My experience has always been very good and their team are kind, caring and professional.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

My mom has received the best of care…

My mom has received the best of care from Dove for a few years now. From the carers who look after her with every need met, which give’s myself and my family great peace of mind. To the office staff who are always very friendly, efficient and helpful.
I would highly recommend Dove to care for your loved ones.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Dove home care agency currently support…

Dove home care agency currently support my nan, nothing is ever to much trouble. All staff are kind, friendly and professional and I would highly recommend the service! Can not thank them all enough for everything they do for my nan. Thank you!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and effective Care

We are particularly appreciative of the high standard of care provided by three main carers over the past year. The gentleman being cared for has been living with increasingly severe dementia. Our grateful thanks for everything they have done to ensure he has been able to live in his own home safely, securely and so happily over these past 11 months.

Email and telephone communications with the Dove Home Agency worked well and were efficient and effective.

28 August 2025
Unprompted review
Rated 4 out of 5 stars

I would strongly recommend Dove Care Agency

Dove Care Agency were very good at getting back quickly when contacted.
Office staff were polite and helpful.
My Mum had a live in carer for the last year.
She was very hard working, reliable and organised with medication .
She cooked beautiful homemade meals too.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Dove Home care carer

I have worked with Dove home care for four years as a carer, it has been fantastic, the staff in the office are always there to support you with any concerns and accommodate shifts or requests from clients. I have lots of positive feedback back from clients , many who have been with Dove for many years. Who say the carers go above and beyond duties. I'm grateful to be part of a lovely team.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Company for Care or Employment

I have the pleasure of working at Dove Home Care, where I continue to gain invaluable experience in client care and teamwork. My time here has provided me with a solid foundation in the home care sector, and I developed essential skills through hands-on experience in both office and client-facing roles.

I'm grateful to have contributed to Dove Home Care's mission of delivering compassionate care, which has a profound impact on individuals lives. I highly recommend Dove Home Care as an exceptional employer and care provider.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Dove

Highly recommend Dove. Reliable carers that actually seem to “care”!
Nothings too much trouble for the guys in the office,they are very kind and accommodating.
We would be lost without them !

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Dove Home Care have provided carers for…

Dove Home Care have provided carers for my Nan for almost 3 years now. Every carer they have provided has been amazing and has gone above and beyond for my Nan.
I recommend Dove highly to everyone that is looking for care for their relatives. The live-in team have helped my nan throughout the years and I am very grateful.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great company


I really enjoy working at Dove Home Care. It’s a good company that truly cares about both its clients and employees. The team is supportive, and the management is approachable and professional. There’s a strong sense of purpose in the work we do, and it feels good to be part of a company that makes a real difference in people’s lives. I’m proud to be part of Dove Home Care.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend Dove home care to…

I would recommend Dove home care to anyone as I’ve used them for years and never had one problem with the carers they have all been very friendly and helpful so definitely a big thumbs up from my family. Thank you Dove for all your care over the years 👍👍

23 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look