Double8tickets.com Reviews 

3,237
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable service and the excellent quality of the seats, often describing them as amazing and providing great views. Many people appreciate the straightforward process, quick ticket delivery, and good communication, making their overall experience pleasant. Reviewers frequently choose this company for premium tickets and have used its services repeatedly over many years, highlighting the positive and efficient interactions. However, some customers also noted concerns regarding pricing, with a few feeling tickets were overpriced despite the quality. Additionally, a small number of people encountered issues with ticket delivery, such as last-minute cancellations or incorrect dates, leading to disappointment. A few other people also felt that seat positions did not always meet expectations, or reported problems with ticket validity.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently reporting excellent and... See more

Product

Consumers find the product to be positive, consistently reporting satisfaction with ticket purchases, often... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding tickets to be very expensive and... See more

Location

Customers had positive experiences with location, often securing great seats with amazing views, some even... See more

Order

Clients share ambiguous opinions on order fulfillment, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Double8 many times over many years, most recently to see Gary Barlow at the Royal Albert Hall and Olly Murs at the O2. They have always been reliable and the seats as promised. I have al... See more

Rated 4 out of 5 stars

The concert itself was awesome but the performers were all positioned on the far left side of the stage and those of us standing on the right side could not even see them. We had to look at the big vi... See more

Rated 4 out of 5 stars

Is was quite good, got sent ticket information and how to retrieve them 4 days before the concert. The only downside was, I emailed double 8 a week before this asking how I would receive my tickets be... See more

Rated 5 out of 5 stars

Purchased tickets to Sting’s Hammersmith show back in January. Communications excellent from Double 8 as tickets not released until day of gig so very reassuring that they kept me updated. Charlotte c... See more


Company details

  1. Event Ticket Seller

Written by the company

Concert tickets for the first ten rows for all pop and rock concerts in the UK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(3,237)

125 reviews in the last 12 months

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Rated 3 out of 5 stars

Hard to reach support

No way to reach them. No replies to emails and phone is disconnected permanently it seems.

Update: after trying to phone them a few times, I managed to get to someone, who answered my questions. But, I have not received my tickets yet, so will keep the score at mid-level until then.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Get you the tickets!

I have used Double 8 tickets three times now over the last few years to get concert tickets for high demand shows which have been sold out. Yes, the tickets have been expensive and a bit over the odds. However, I have found Double 8 say it as it is and provide a good service. I just got good tickets for Springsteen in Liverpool and the tickets were emailed 5 days before the event. There is a phone line with a real person who reassured me about ticket release times which is good. I would use them again if needed.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great seats

Have used double8tickets a few times and they never fail to deliver.
Great seats and friendly helpful staff especially Elliott who ensured our tickets arrived in plenty of time.

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Did not receive the expensive tickets I bought

I bought in Dec two tickets for Eric Clapton's concert on May 24. And I paid a fortune. But tickets have not arrived. I am flying to London just for that in 2 days. I am emailing Double8tickets and calling them.But get no answer, which I found unbelievable. I feel I have been cheated.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round...

Brilliant service, Great customer service before and after the concert, I always buy from Double 8 if and when I need a concert ticket, Never had a problem I would thoroughly reccomend them 10 stars from me ..

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. I initially booked one ticket instead of two, by mistake and one of your employees made sure we had seats together when I booked a second ticket.

27 July 2024
Unprompted review
Rated 4 out of 5 stars

Review of Double Eight seats at the O2

Seats were good ones and you are usually good to me, you made up for giving me awful seats once by giving me better ones next concert I booked with you.
However, seats were cramped and you can’t prescribe for the people behind you that dig their knees in your back and scream out from time to time. Although we were the row behind the disabled, 3 people were standing up right at the front of that part when there was no need to stand because they could see perfectly well sitting with whoever disabled they were with, in fact one lady blocking our direct view of the stagnation all the time.
Now this isn’t Double Eights fault but just to illustrate you may pay a lot for tickets that are good seats, but some people can spoil the experience for you.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I'd given up hope of seeing Paul…

I'd given up hope of seeing Paul McCartney until an email from Double8 arrived and I snapped two up. They were as described and the process was hassle free. I have used Double8 and am always happy with their service

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Bob Dylan Tickets at Short notice

Got these tickets at well below face value. They arrived the next day. I rang 88 first to check how they'd be delivered. I didn't have to wait on the phone and the service online and on the phone was great. Highly recommend.

13 November 2024
Unprompted review

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