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Doctronic Reviews 

780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(780)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Diagnosis

Gave me the same diagnosis my doctor did. So no expensive 2nd opinion at some other doctors office required.

24 April 2026
Unprompted review
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Reply from Doctronic

That is such a relief to hear, D! Getting confirmation that lines up with your doctor's diagnosis means you can move forward with real confidence. No extra trip, no extra cost. We're so glad we could give you that peace of mind! 💙

Rated 2 out of 5 stars

Doctor Appointment - HDL and LDL

I scheduled appointment with Doctronic. I do like the idea of tele health. Here are the observations

1) Email says "Your Clinician Will Text You Within 30 Minutes On Friday, April 24th at 9:00am". Actual text was received 5 mins prior to actual appointment
2) Dr Hinds was in rush to get appointment completed. He only ordered prescription to control cholesterol.
3) Dr Hinds never recommended any lifestyle changes per the outlined initial diagnosis

I had to ask lot of clarfying questions to the doctor.
I paid $39 for 6 mins. I got full refund.

Customer service - 5/5
Actual service by doctor - 2/5

23 April 2026
Unprompted review
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Reply from Doctronic

Thank you for the thorough breakdown, Satish. We're pleased customer service delivered, and we take the clinical feedback seriously. A 6-minute visit without lifestyle recommendations for a cholesterol concern doesn't meet our standard of care. Your refund has been processed, and Dr. Hinds will be made aware of your feedback. We hope you'll give us another chance with a physician who gives your health the time it deserves.

Rated 5 out of 5 stars

Had a few issues with more questions…

Had a few issues with more questions than anwera, got my answers and appropriate needs for the future! Thx so much!!! Will definitely use again!

23 April 2026
Unprompted review
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Reply from Doctronic

Kimberly, we're so happy you pushed through and got the answers and guidance you needed! That's exactly what we're here for. We'd love to hear more about where things felt unclear so we can keep improving. See you next time! 🥰

Rated 2 out of 5 stars

Prescribed Wrong Medication and Refused to Correct Error

They were quick, but I clearly told the ai chat and the Dr during our visit that I was already taking a specific eye drop I had on have for the eye infection. He verbally mentioned that he would prescribe me a different antibiotic eye drop. In error, he prescribed me the one he knew I already had. He refused to admit to the error and told the customer service person to tell me to see an in person doctor instead. Disappointing. Waste of time and money. I’ve used two other Dr on Demand services over the years and this is my first poor experience.

23 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Laurie, we're truly sorry this happened. You communicated clearly, and the experience that followed fell well short of what you deserved. Your refund has been processed, but we know that doesn't make up for the frustration and lost time. We're investigating this with the physician involved and are committed to making sure it doesn't happen again.

Rated 5 out of 5 stars

Very helpful

It was a bit frustrating to answer all those questions (typing is hard for me, haha, but that's a personal issue on my part. I am not a fan of typing out things), but I think this whole thing was great for getting all the info needed. I definitely got an answer that makes a lot of sense.

22 April 2026
Unprompted review
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Reply from Doctronic

Thanks for sharing, Sue! Our AI asks a series of questions upfront to build a complete picture of your symptoms so the physician or AI can give you the most accurate guidance possible. We know it's a lot of typing, and it's feedback we're actively thinking about. Glad the outcome delivered! 🥰

Rated 1 out of 5 stars

Abysmal

Abysmal. Was prescribed a medication then told the doctor couldn’t prescribe it because it wasn’t within Doctronics terms. When another medication was suggested, instead of prescribing it, they said to redo the entire consultation. Complete money grab scam.

20 April 2026
Unprompted review
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Reply from Doctronic

We completely understand the frustration, and we're sorry the experience felt that way. A new medication has been sent on your behalf, and you've been informed of the details. That back-and-forth should never have happened, and we're using this to improve how we communicate prescribing limitations upfront so no one else has to go through it.

Rated 5 out of 5 stars

Exceptional HealthCare Delivery

I have been in the Health and Welfare Benefits Consulting Space for 28 years and recommend Telehealth to Clients, the experience I had with Doctronic was exceptional, clear concise, accurate information, quick delivery. Highly recommend!

21 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

28 years in the industry, and Doctronic makes the cut. That means a lot, Eric. Thank you for the exceptional review, and we'd love to support the clients you work with! Just email us at support@doctronic.ai 🥰

Rated 5 out of 5 stars

Doctronic is a fantastic service

Doctronic is a fantastic service. I can't rate it high enough or recommend it more strongly. The process of having an AI agent take all the standard questions and compile it for the Doctor facetime call is brilliant. It is very very efficient, with the Agent taking 15min and then the call is in and out with the doctor. Both doctors I've met with so far were very nice, professional and had a great sense of humor. And their customer service is outstanding, I had a crashed call that had to be rescheduled and was having difficulty doing it. Tiffany and Jim both were all over it, as soon as my ticket was generated, they were on it. Could not be happier.

20 April 2026
Unprompted review
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Reply from Doctronic

Wow. This review genuinely made our whole team smile! We're happy the AI pre-visit flow, the physicians, and especially Tiffany and Jim all came through for you. We'll absolutely make sure they see this. Thank you for sharing your experience so thoroughly! 🥰

Rated 5 out of 5 stars

Was very helpful and I appreciate there…

Was very helpful and I appreciate there time today

20 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Leeann! We're so glad we could be there for you today. Your time matters, and it means a lot that the experience felt worth it. We're here whenever you need us. 💙

Rated 5 out of 5 stars

I have been bothered with a cold for…

I have been bothered with a cold for several day, the information here has given a clearer idea of what the cause make be and convinced me to contact my doctor at once for a visit. Thank you for your assessment and advice I will share this sight with friends and family

19 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Mike, we're so happy we could give you clarity and the push to see your doctor. Sometimes knowing when to seek in-person care is the most valuable insight. Thank you for sharing Doctronic with friends and family!

Rated 5 out of 5 stars

First Time—Very Impressed

So after an injury to the inside of my left elbow resulting in sharp pains with use of my arm, I consulted with Doctronic. They presented very thorough questions and their final analysis was, I felt, spot on. I am impressed with how thorough the whole investigative process was, and their final possible diagnosis along with good recommendations.

18 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Wow. Thank you for this detailed feedback, Mark. A thorough investigative process leading to accurate diagnosis and good recommendations is exactly what we strive for. Glad we impressed you on your first visit. 🥰

Rated 5 out of 5 stars

You will feel heard and not just another patient

The experience was better for me when I messaged because, through face-to-face interaction, you can tell the full story and history before the doctor can try to cut you off. They don't need all the backstory. Because they have your medical history and are already very busy with the next patient, the whole face-to-face experience feels rushed. And make you feel unheard

17 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Feeling rushed and unheard is one of the worst parts of traditional healthcare. We're really happy Doctronic gave you the space to tell your full story without being cut off. That's how care should feel. 🥰

Rated 5 out of 5 stars

Accidentally selected so

Accidentally selected so, so as feedback but I am very pleased with this service. Was easy to use and was able to get a refill on a prescription to hep me get my medication until I’m able to see a Dr. which the first available appt is months away. Thank you

16 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for updating your feedback. Helping you get the medication you need while waiting for an appointment is exactly what we're here for. Glad it was easy to use. 🥰

Rated 5 out of 5 stars

Very useful and reassuring to be able to reach out for some help

I've used Doctronic a few times with symptoms I'm having, as here in the UK it takes so long to go through the process of getting a diagnosis if you use the NHS. I find it very useful to give an indication of what may be causing the problems especially if symptoms don't have an obvious diagnosis but are concerning and affect daily life!

16 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for this, Jackie. Providing useful guidance when symptoms are concerning but a diagnosis feels far away is exactly what we aim for. Glad we could help from across the pond. 🥰

Rated 1 out of 5 stars

I met with a physician three times on…

I met with a physician three times on this site and the first couple times he was nice and understanding but this isn’t a service you can count on longterm. Don’t go there asking for injectable meds to control anything chronic. It’s quite ridiculous that I saw three providers in one day as I was directed and no one would help me. Healthcare in America including this is completely broken. Keep your money and insurance benefits and don’t waste your
Time on this place.

15 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for this honest feedback. We're sorry you saw multiple providers without getting the help you needed. Doctronic currently does not prescribe injectable medications, and we understand how frustrating it is to learn that after investing time in consultations. We're working to make our prescribing limitations clearer from the start. Kindly please reach out to support@doctronic.ai for a full refund. We're sorry we couldn't be the right fit for your needs.

Rated 5 out of 5 stars

thank you

thank you. very helpful.

16 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

You're welcome, Larry! We're glad we could help, Larry. 💙

Rated 5 out of 5 stars

Great AI. Great Doctor.

Very thorough online ai diagnostic system. Excellent visit with very good doctor. Unfortunately they could not help me even though I needed a simple antibiotic. But the doctor truly cared and explained very clearly and concisely the reason they could not help me which was malpractice related. Well worth the $40 televisit cost.

15 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for this thoughtful review, Mike. We're sorry we couldn't prescribe what you needed, but we're happy our doctor took the time to explain why and that you still felt the visit was worthwhile. That honesty and care matter to us. 🤗

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