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Doctronic Reviews 

779
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(779)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Asked for Libre 3 Freestyle Device…

Asked for Libre 3 Freestyle Device which works for 14 days was available in Pharmacy costs 75 USD and can share information inside the app.
Got prescription for Dexcom G7 sensor and received which costs 295 USD after discount works for 10 days and not available in the store. Tried to change prescription - asking for 39 dollars again. Tried to refund my consultation “100% refund guaranteed and customer satisfaction” promised. Ai bot said - can’t help only discuss health issues. Tried to paraphrase - got sent to suicide help line.

30 May 2026
Unprompted review
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Reply from Doctronic

Stefaniya, we're so sorry for the frustration this caused. Receiving a prescription for a device that was more expensive and harder to find than what you requested is not the experience we want for anyone. We're happy that this has since been resolved and that you've been provided wi the device you originally asked for. If there's anything else we can do, please reach out at support@doctronic.ai.

Rated 1 out of 5 stars

I'm out 40.00 because Doctronic is a…

I'm out 40 dollars for a 7 second video chat because Doctronic made an assumption. I had asked him for a mild muscle relaxer and assumed i had wanted a narcotic. This man didn't even listen before making an assumption and judgement on me. I don't take narcotics. Give me my money back!!

24 May 2026
Unprompted review
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Reply from Doctronic

Thank you for your feedback, Sandra. A physician who makes assumptions before fully listening to a patient is not reflective of our care standards, and we've addressed this. We're happy the situation has been resolved, and we appreciate you bringing it to our attention.

Rated 5 out of 5 stars

You guys help me get my kid help

You guys help me get my kid help

25 May 2026
Unprompted review
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Reply from Doctronic

Thank you for sharing this, Katie. Helping parents navigate their child's health concerns and get to the right care is something we take seriously. We're happy Doctronic could be a helpful resource for your family. 💙

Rated 1 out of 5 stars

I had a tick bite w/ cellulitis and the…

After today’s 3rd visit for same problem docs failing to prescribe antibiotics for the length recommended in current literature, I will NEVER USE Doctronics AGAIN. Clearly they use substandard providers.Details, I had a tick bite w/ cellulitis and the first doctor order 2 tabs of doxycycline. I called the next day when the center was BLACK & the cellulitis was 4-5 inches in diameter. The second doc ordered 7 days/ without looking at the infection and failed to try & learn abt my history of cancer & 7 yrs of chem/immunotherapy & chronic infections. I'm trying to reach them again for a 3rd time. Clearly the docs are paid, per patient so they RUSH! I've used other services, they are a bit more expensive but they are far superior to this one! I do NOT believe they use competent providers.

11 May 2026
Unprompted review
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Reply from Doctronic

Hi Michelle, we hear you and we take clinical concerns from a healthcare professional especially seriously. We want to clarify that after you reached out the other day, you were seen by a provider within 2 hours and a complimentary visit was arranged.

We're very sorry the first two visits didn't fully account for your cancer history and immunocompromised status, that context is critical and should have been central to your care plan from the start. Please reach out at support@doctronic.ai and we'd like to continue this conversation.

Rated 5 out of 5 stars

#1 app

Love this app. It was very helpful and informative. I will definitely be telling all my friends and colleagues about this app. Great service and follow up care.

20 May 2026
Unprompted review
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Reply from Doctronic

Thank you so much, Charles! From free AI consultations to 24/7 physician visits and follow-up care, we're built to deliver a complete healthcare experience from start to finish. So glad that came through for you, and we can't wait to welcome your friends and colleagues.

Rated 1 out of 5 stars

PLEASE DO NOT USE DOCTRONIC!!

I was so grateful when I initially found Doctrinic. I met a kind doctor and he told me that I could come back every month to get my medication until I found a PCP. My second appointment i met a woman that recommended I abruptly stop taking a medication that I had been on for 3 years. She prescribed me a new medication after speaking with me for less than 5 minutes. Long story short, my family had to take me to the Emergency room and the doctor at the hospital informed me that I should NEVER just stop a stable medication abruptly. I had slowly tapered on to the current dose I was prescribed so it made sense to me that I would need to taper off of the drug before starting something new. But I trusted the "physician" at Doctrinic and followed her instructions. The ER doctor took such amazing care of me and they helped me locate a new doctor to see. I would never recommend a person to this site. Your health is so important so please find care somewhere else.

11 May 2026
Unprompted review
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Reply from Doctronic

We're truly sorry, Steph. You're right, the booking process should have flagged that limitation before you ever paid, and it didn't. That's a mistake on our end, and we own it completely.

Your refund should be processed immediately. Please reach out at support@doctronic.ai, and we'll take care of you right away.

Rated 4 out of 5 stars

Help people with parkinson

Helpfull and good

18 May 2026
Unprompted review
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Reply from Doctronic

Thanks for the kind words! Supporting patients navigating conditions like Parkinson's with accurate, accessible guidance is exactly what Doctronic is built for. We're happy it delivered for you. 💙

Rated 5 out of 5 stars

All of the recommendations were correct…

All of the recommendations were correct and to the point. I must bring my current provider into testing for complete blood work. This is just the beginning. Thank you

18 May 2026
Unprompted review
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Reply from Doctronic

Thanks, Vanessa! Accurate, actionable recommendations that help guide your next steps with your primary care provider are exactly what Doctronic is designed to deliver. We're happy the findings were on point, and we wish you well with your blood work! 🥰

Rated 1 out of 5 stars

They are a scam. The positive reviews are fake.

They are a scam, don’t trust them. Once you pay, you wait hours (I waited 4.5 hours for my video call) and they don’t provide an estimated wait time. I finally saw the doctor, and he told me they can’t help my condition, and hung up. The call was about 30 seconds. I was pretty disappointed after paying the appointment fee and waiting several hours — especially since the initial screening had laid out a plan they could do for me. I believe the positive reviews here are fraudulent. If you intend to use the site please be aware that this is the “service” you are paying for.

17 May 2026
Unprompted review
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Reply from Doctronic

We're truly sorry for your experience this weekend, Claire. We did have extended wait times and reached out to patients with the option to reschedule, and we're sorry if that communication didn't reach you clearly. That said, a 30-second call that ended without care and a disconnect between your AI intake plan and what the physician delivered are separate issues we take very seriously.

Please reach out at support@doctronic.ai and we'll make this right.

Rated 5 out of 5 stars

I don't have medical and I am…

I don't have medical and I am unemployed so I turn to this for help with my problems I haven't seen a doctor in 3 years and this has done a lot for me. I give this 20 Stars because it helps so much thank God for this app because when you have questions and you can't see a doctor you can turn to this app. I love the fact that you have a question it answers it and it keeps on asking questions and you keep on giving it answers and then it comes out and let you know what it thinks and offers you help perfect that very satisfied with it.

17 May 2026
Unprompted review
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Reply from Doctronic

Thanks, Elizebeth. Accessible, accurate healthcare guidance for people who can't easily see a doctor is at the very heart of what Doctronic is built to provide. We're truly grateful that our platform has delivered that for you, and we'll be here whenever you need us. 💙

Rated 5 out of 5 stars

There is nothing better than Doctrinic…

There is nothing better than Doctrinic on the market. Their platform aided my primary care doctor in finding a diagnosis. Everytime I had used Doctronic, I have not been disappointed and the cost for a doctor's visit....you can't find a better deal for on the spot healthcare. If you were to go to the ER you'd pay over $1000 and primary care is around $300. I'm fortunate to have 100% medical coverage but I have to wait for prior authorization, with Doctronic, there is no wait time.

15 May 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Allison! Doctronic is built to work alongside your existing care team, not replace them. Knowing our platform helped your primary care doctor reach a diagnosis is a perfect example of AI enhancing healthcare rather than replacing it. We're so happy it's been a consistent resource for you! 💙

Rated 4 out of 5 stars

It's an interesting concept and…

It's an interesting concept and probably very helpful for some people who need the low-cost option For those in need. I entered information I already knew the answers to, pretty much. Then it came back with what I expected it to do, so it was accurate as far as I needed to know something. I'll keep in mind that it's a free service for inquiries, and I suppose if a doctor is needed, it would be helpful as well for information's sake!

16 May 2026
Unprompted review
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Reply from Doctronic

Thank you for the great summary, Rota! Doctronic is designed to be exactly that: a free, accurate first stop for health questions, and a seamless bridge to a licensed physician when you need one. Whether it's confirming something you already suspected or navigating something new, we're here 24/7 and always free to start! 🥰

Rated 5 out of 5 stars

It was great to be able to say how you…

It was great to be able to say how you really felt and what was going on and tell everything, instead of being rushed or blowed off like Drs do and don't even let you tell them everything that's going on. I so wish it could be like this talking to Drs. If they'd only listen and be half as concerned.

15 May 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, T. Bright! Our AI is really designed to ask thorough follow-up questions and never rush you through your symptoms. Every detail you share helps build a more accurate, complete picture of your health. We're so glad that felt different from what you've experienced elsewhere, and we hope the healthcare system keeps moving in that direction too! 🥰

Rated 2 out of 5 stars

I would not recommend.

I'm only giving 2 stars because I was able to get a refund. I would not recommend. I will not ever try again.

13 May 2026
Unprompted review
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Reply from Doctronic

Hi J Doe. We're so sorry the experience fell short, and we're glad the refund was processed smoothly. We'd genuinely love to understand what went wrong so we can make it right. Please reach out at support@doctronic.ai if you're open to sharing more.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Doctronic. They heavily advertise consultations in under 30 minutes, but I waited 45 minutes on the video call and no doctor ever joined. No updates, no communication, and a complete waste of time.

12 May 2026
Unprompted review
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Reply from Doctronic

Thank you for bringing this to our attention, Hayk. A 45-minute wait with no physician and no updates is a serious failure that we take seriously. Please contact us at support@doctronic.ai with your visit details so we can investigate and ensure you're taken care of, and let us process a refund for you. We'll give you a free coupon for your next visit too.

Rated 5 out of 5 stars

Doctronic is GREAT

Doctronic. Is an excellent symptom checker and very accurate. I use it all the time.

13 May 2026
Unprompted review
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Reply from Doctronic

Gina, "excellent and very accurate" means the world to our team! Knowing you come back to Doctronic regularly is the best compliment we could ask for. Thank you! Hope you're doing well. 💙

Rated 2 out of 5 stars

Misleading complete scam the visit was…

Misleading complete scam the visit was quick when he advised did I need an excuse I advised sure. He advised he would even do one for tomorrow. He lied never received I literally gave $40 for nothing will be requesting a refund SCAM don’t waste you time. I wish I could have did one syar but they said they get those deleted easily.

12 May 2026
Unprompted review
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Reply from Doctronic

Lazelle, we're truly sorry. Being promised a doctor's note and never receiving it after paying $40 is completely unacceptable. We want to make this right immediately. Please reach out to support@doctronic.ai with your visit details, and we'll investigate and process your refund right away. We'll be happy to give you a free coupon for your next visit, too. Again, we're so sorry.

Rated 5 out of 5 stars

Doctronic had always been extremely…

Doctronic has always been extremely useful and accurate for me. I'll always be a patient.

10 May 2026
Unprompted review
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Reply from Doctronic

Thank you, Jeff! Consistent accuracy and usefulness over time is the standard we hold ourselves to, and we're glad that's been your experience. We look forward to continuing to be here for you. 💙

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