Doctor Scooter Reviews 

482
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I ordered break pads for pick up I came after 3 days for them they said they shipped it to my address and will come the next day it’s been 3 weeks and I contacted them twice and I never got a respons... See more

Rated 1 out of 5 stars

Haven't received anything not even tracking number. 3 days late??? Get your act together... I'm cancelling the order

Rated 5 out of 5 stars

Its a birthday present for a 6 year old girl....How can I know how to review it except that-as a gift its perfect in my opinion. Her birthday is not until next week so you are somewhat premature in pe... See more

Rated 5 out of 5 stars

the guys at doctor scooter Holloway Road are top draw, went In today and needed a job done asap , they delivered on point , beautify human beings in all departments , if I new there names I would po... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

We are visionaries who believe that E-scooters and bikes are the future of road travel. They are fun, fast, convenient, safe, stylish and eco-friendly. E-scooters are the way to go! Doctor Scooter is a major shop with an increasing number of outlets in the UK. Quality is assured everytime you make a purchase. Check out our Selection down below.


Contact info

3.3

Average

TrustScore 3.5 out of 5

482 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.3

All reviews

(482)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product wasused product sent as new secound hand

Product was secound hand, box was taped up ,manuaul missing will be returning to doctor scooter for full refund

27 December 2022
Doctor Scooter logo

Reply from Doctor Scooter

We do apologize for this Wayne. It seems this was an oversight on our part. We can have a new one sent out to you ASAP or provide the refund if you still prefer this. We have sent you an email for confirmation as well.

Rated 5 out of 5 stars

Jamal helped me with issue with my…

Jamal helped me with issue with my Ebike. Very professional work. Thank you.

30 December 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

You're most welcome Ravi. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Purchased the tyre inflator for my car…

Purchased the tyre inflator for my car and motorcycle. Makes checking tyre pressure so much easier.

25 December 2022
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Reply from Doctor Scooter

We're glad to hear that it's working just right. Thank your for leaving a review. Looking forward to your next purchase!

Rated 4 out of 5 stars

Good products and good delivery times…

Good products and good delivery times but all in all a bit pricey if I could of waited longer on the delivery times from other non uk sites I could of saved up to 40 % off my total purchase price

22 December 2022
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Reply from Doctor Scooter

Thank you Gary. We will continue to make sure we provide value for your money. Thank you for choosing us.

Rated 5 out of 5 stars

Hi my name is Istvan and i would like…

Hi my name is Istvan and i would like to give a big shout out to josh in the swiss cottage for selling my an absolute beast of a bike 😃 The smlro c6 e bike 👍 great job guys i hope to do more business in the future. Have a good Christmas guys 🙂🙂👌

19 December 2022
Unprompted review
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Reply from Doctor Scooter

Hi Istvan, that's great to hear! Hope you come back and have an amazing Christmas! Thank you :)

Rated 4 out of 5 stars

You get what you ordered.

I needed a face mask for my bike in the winter, saw the perfect thing and I got what I ordered. Perfect.

18 December 2022
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Reply from Doctor Scooter

Hi Adam, thanks for leaving us a review! Let us know if there's something that we can improve. Thank you, again.

Rated 1 out of 5 stars

Faulty Scooter

This company is a bunch of crooks they sold my partner a faulty scooter are refusing a refund even though it has been proven it was faulty and my partner was injured. Unsatisfactory repairs were carried out as well and the customer services of all the staff including management is awful. Management hide away, will not reply to emails and refuse to answer legitimate questions stay away from this place.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Kugoo g2 pro

Very good communication very quick delivery very happy with my purchase

15 December 2022
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Reply from Doctor Scooter

Hi there, thank you so much for leaving us a review!

Rated 5 out of 5 stars

Delivery was super fast

Delivery was super fast, delivered whit care.
I love my new scooter Kugoo g2 pro, have some issues whit battery display, but I found out that not only for me. Shop experience is perfect.

10 December 2022
Doctor Scooter logo

Reply from Doctor Scooter

Awesome. Thanks for the review Germantas. We're glad you're enjoying your purchase

Rated 1 out of 5 stars

I ordered a next day delivery order and…

I ordered a next day delivery order and I paid for it and I’ve been waiting for two days now I don’t understand what is this service ?

2 December 2022
Doctor Scooter logo

Reply from Doctor Scooter

We do apologize for the delay Rahman. Please note that when orders are placed after 1pm on Fridays, they are processed on the next working day. However, we managed to get your order out so you could receive it on Monday. Unfortunately, it's been delayed from DHL's end. You should received it by the end of today as the tracking shows that it's out for delivery.

Rated 5 out of 5 stars

Kugoo g2 pro

Fast delivery. Happy with the scooter. Rides well and it's fast. Good quality.

21 November 2022
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Reply from Doctor Scooter

Hi there, thank you so much for leaving us a review! Enjoy your G2 Pro!

Rated 2 out of 5 stars

Placed an order on the 25th November…

Placed an order on the 25th November tracking info said it will arrive on 26th.
Says delivered but I was at home all day and received no parcel.
Customer service replies very fast which is good but the situation is quite serious, £749 is a lot of money to spend on an item and not receive it. They keep instructing me to check my neighbours which i have done.
I have provided cctv footage showing the time and date of the supposed delivery and it’s clear that it was not delivered.

26 November 2022
Unprompted review
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Reply from Doctor Scooter

We do understand your frustration, but we have been back and forth with DHL concerning this matter. They have mapping coordinates to place the driver at the vicinity, so we have also sent the footage provided to them and escalated the issue.

Rated 5 out of 5 stars

Got to say these guys have been spot on…

Got to say these guys have been spot on all the way through and even go through extra security to make sure you are the right person and my scooter came with a front puncture and they sent out a replacement inner tube the next day which is great service

23 November 2022
Unprompted review
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Reply from Doctor Scooter

Awesome! Thanks for the review.

Rated 1 out of 5 stars

Crooks run this place

Crooks run this place. I took my bike for a basic brake setup. After they changed the setup my cycle wheel would get stuck and not move. Instead of refunding me £20 they charged me an additional £20 and pretended it was a mistake. I contacted their admin team and after over a month they still have not refunded me. The people running the swiss cottage branch are thieves. In the end I took my bike to a different shop in morrington cressent and they did a good job fixing it.

6 October 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Hello Rino,
It's unfortunate that we were unable to assist with your bicycle. Discussions with the store manager and receipts collected from him shows that the you were refunded an amount of £40 to make up for the issue not being resolved and being charged a second time. If this was not the case kindly bring us some proof in the form of a statement so we can reissue the refund.

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