Direct Save Telecom Reviews 

I've been a customer for around 7 years - they have provided an excellent service throughout with UK call centres and short waiting times. The broadband itself has been virtually uninterrupted with simple access to technicians when needed who give clear explanations and get the service back online with the minimum of fuss.

Easy to use
Cheap as well

Good information from customer service

Good reliable connection and good personal and approachable customer service. Kerry was especially understanding and helpful - would recommend the provider.

Great customer service. Informative, pleasant and an easy chat.

Kerry who phoned me was very clear explaining everything, making it easy to understand.
Sounded friendly which made the conversation pleasant

Multiple times over the years they have charged me double and taken money that I didn't have. This time was the last straw instead of taking 35 they took 47 and I am disabled and that extra taken out was taken from my grocery shop. I have switched to another company who are offering half the price what im paying for 6x the download speed, they said they would notify direct save and i didnt have to, but now direct save are sending emails every hour (I am autistic and suffer with extreme anxiety disorder) demanding I contact them, which is harassment and causing me mental distress, that should not be allowed, you only need to send one email!.

Very kind and professional customer service.

Customer service was good. Helpful young lady, Kerry.

They don't deliver the promised speed, I terminated my contract with them, and got a higher speed, better throughput with about 5% lower price. Customer Service was not good. I'm writing this to push them to revise their approach to customers.

The customer service advisor was helpful and seemed to be genuinely interested in any questions I might have. The discussion on terms and conditions appeared to be open and honest.
The invitation to call at any time with further queries was polite and curteous.

I had a great experience with the customer service advisor today named “GABOR” at Direct Save Telecom. Watford,
He was professional, friendly, and very knowledgeable, taking the time to explain everything clearly, The whole process was smooth and stress-free, and I felt genuinely looked after as a customer. Excellent service from start to finish. We need more customer service advisors like Gabor
He’s literally made my day

Speaking to a human and their professionalism’s which is 5 star

I wanted to increase my internet speed and a very polite and knowledgeable assistant called Snigdha helped through the details of what I exactly needed.
DirectSave are a good company to deal.

Please do not use this company!! They are unable to provide in the terms and conditions that I received that I would need to sign up to a whole new agreement if/when I bought a new property. However they referred me to their website which they have since updated. When I called to ask for clarity on this at 1654 I was told they wouldn’t help as they were ready to go home. I was then told that it was common sense that I should have known about the moving home policy!! What a joke!! Then wanting me to sign a 24 month agreement!

I rang up and spoke to Snigdha about a direct debit matter. She was incredibly helpful and resolved the situation quickly and also gave me some excellent advice about upgrading to Full Fibre.

Professional and informative

Very helpful & polite

I am still waiting for the router — it’s been almost a week. I keep calling customer service, and they assure me they will investigate or call me back, but nothing happens. Each person tells me the same thing.

Today, the operator was rude and dismissive when I explained that I had already called in the morning and was simply looking for an update before the end of the day. In the end, after speaking to me very poorly and me raising a complaint about his behaviour, he repeated what others had said — that no one seems to know where the router is or whether it has even been dispatched. I was told I might receive another dispatch tomorrow.

At this point, I can’t cancel, but the service is not worth the money. I would strongly recommend going with another provider — this has been a very stressful experience so far.

Dean from customer service direct telecom best person to help you on the phone always gets problem sorted deserves a raise