Direct Save Telecom Reviews 

The whole experience was easy to set up.
Special mention must be made of the gentleman called Sam who took me through the whole procedure explaining everything and making sure I understood.

I spoke to Sam, he was kind, helpful and gave very good customer service. Much appreciated and thanks, Sam.

I spoke to Smigdha about my landline for the future. She was very patient with me as I am not very savvy with todays communications. I found her very charming

Polite and helpful lady in the office.

I would strongly advise anyone considering Direct Save Broadband to think carefully before signing up.

I ordered broadband and paid for two months in advance after being assured that my router would be dispatched on Thursday and that the service would be ready before I went on holiday. The installation date was set for 9 June, and I specifically explained that I would be away and needed everything in place before I returned.

Thursday came and went, then Friday, with no router delivery. After waiting all day, I contacted customer services and was told it was scheduled for delivery on Monday – a day when I had already explained I would be away on holiday.

I asked whether the delivery could be brought forward, sent to a different address, held until my return, or rescheduled for the following week. Every request was refused. No alternative solutions were offered.

The most disappointing part was the customer service. The adviser I spoke to, Dan, was unhelpful, dismissive and came across as condescending. As a brand-new customer, this left a very poor impression.

When I asked to cancel due to the failure to deliver what had been promised, I was told I would have to pay £240 to leave. At that point, I had completely lost confidence in the company.

My experience has been one of broken promises, inflexible customer service and a complete lack of customer focus. Based on my experience, I would not recommend Direct Save Broadband.

I want to thank the customer service team and Dean for their fantastic help with a recent issue. I’ve used Direct Save for five years without any hassle. When I finally needed to call, there was no hold time and the staff were incredibly friendly and helpful.
Well done team! This type of rare, high quality service is hard to find.

The staff were very helpful and I didn't have to wait long to get to speak to an advisor. They got me the deal I wanted and there was no faffing around. All in all a great service with no fuss.

Everything worked out well and it's very easy to switch. Offered everything I wanted

Good to know what options I have.
Kerry explained it all very well

The company had contacted me to arrange a switch to fibre optic cabling. The assistant, Matt, made everything clear and simple and was able to arrange a suitable appointment time. Matt was very polite, friendly and knowledgeable about what needed done.

Friendly lady called. Internet's working fine, another year with no increase in price, which is nice. All good.

Kerry rang from Direct Save Telecom to inform me my system was to be updated to digital at no cost to me.
We discussed the work involved and I was offered a new contract.she was friendly and explained everything thoroughly.

Kerry was very helpful and supportive on the call and went through the options available

Kerry was so clear, empathetic and positive in her call and explanation of this massive transition for customers. Well done Kerry!

Direct Save help and service

Direct Save Telecom service has been great. The internet and phone has been great and I have been with them for a number of years. Every time I have spoken to someone from Direct Save Telecom they have been very friendly and helpful and dealt with my problems immediately. Great service I have been pleased with the service and staff.

19 May 26
Bev’s Waffle Workshop

Internet was not connecting and had been like it for about a week. Phoned DST for help and got the perfect person, Matt. He guided me through the problem but we got cut off. Later on, he phoned me back and went all through it with me again. Eventually he solved the problem. I was so grateful. I’m not the most technically minded person so his patience was very much appreciated. Give him a bonus. Well done and thank you Matt .

Amazing customer service

Excellent service good friendly service

brilliant team and amazing support from dean very understanding of mental health and reasonable adjustments to support myself and i expect other vulnerable customers based on my own experience:)