Diamond Brothers Reviews 

168
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their outstanding knowledge, helpfulness, and professional approach during every single transaction. Consumers note that the staff consistently goes above and beyond to ensure a smooth, transparent, and welcoming purchasing process from start to finish. Though some customers felt initially nervous or unsure about buying expensive luxury timepieces online, they quickly discovered that the team's video calls and detailed guidance successfully put their minds at ease. People also deeply appreciate the remarkably fast communication, quick shipping, and the pristine condition of the gorgeous watches received.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, describing them as genuine, welcoming, and... See more

Product

Reviewers highlight positive aspects of product quality, describing watches as top quality and exactly as... See more

Service

Users describe positive interactions with service, highlighting the friendly, trustworthy, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting an easy and trustworthy process from start... See more

Customer service

Customers consistently note positive experiences with customer service, praising the welcoming atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(168)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Diamond Brothers - Amazing Service and Excellent Quality.

I went to Hatton garden to buy a Rolex for my husbands 60th birthday and I got talking to Ben.
He showed me various options within my budget, he was so helpful and I felt very comfortable and not pressured into making an instant decision.
I actually bought from Ben a few weeks later and was so happy. I then purchased another Rolex for myself a few months after, I know I made the right choice.
He has been in Hatton garden for years and I could tell he loved his job as he was so knowledgeable.
My advice to anyone who reads this is go and see Ben at Diamond Brothers.
He is now my personal jeweller and has repaired my rings and cleaned my jewellery and more recently I purchased a bangle and a diamond tennis bracelet. I would highly recommend Diamond Brothers to anyone looking for a first class professional service. Thank you Diamond Brothers your great!!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

First class

Dealt with Ben and Charlie a few times now and every time has been first class service, they helped me source exactly what I needed and within no time at all. I couldn’t recommend the Diamond Brothers enough.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

These guys are brilliant they really…

These guys are brilliant they really know their vintage Rolex!! Pity Rolex themselves don’t understand their vintage models !!! Went to Hatton Garden and had a lovely experience with them, 2 genuine lovely brothers who we would recommend. I have gone back twice now with things and they have sorted no problem!! They know their stuff .. highly recommend x

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Diamonds…

Amazing experience with Diamonds brothers...I will definitely be a repeat customer!

I was first in contact with a few very well known and largely followed UK jewellers for 2 months, trying to find the specific model I was looking for, no luck.

After contacting Diamonds Brothers, they found what I was looking for, exact model, year, box, papers and the watch is in mint condition.

In 6 days my watch was found, prepared and collected!

They also provided recommendations and support with insuring the watch, so the watch would be insured as soon as I left with it.

Thanks again.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Top class service!

Ben and Charlie were, and continue to be so incredibly helpful throughout the purchase of my watch. They've been there for servicing afterward and even helped with some of my other watches/advice when I needed them.

Could not recommend these guys more!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Diamond Brothers are Diamonds

Both Charlie and Ben provided great customer service from start to finish. I had lots of concerns with making such a big purchase without having seen the watch in person but I was reassured throughout the process and the watch has arrived exactly as described and is perfect. I will be dealing with them again.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Will always come back here!

I purchased my very first Rolex today and I can honestly say I’m overwhelmed at the service.

From start to finish it was seamless, I dealt with the Diamond Brothers on Instagram after finding their account by chance. After a week of deciding, then being patient and will to help every step of the way. I received my beautiful 36mm watch today and she’s a beauty!

Thankyou so much, I can’t thank you enough x

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Ben! You were genuine, helpful, friendly and honest. I hope to do business with you in the future!

Highly recommend in this mine field jewellery / watch sector!

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I purchased my first Rolex from Diamond Brothers for my birthday. amazing customer service thanks to both the boys they managed to get me exactly what I wanted and will definitely be purchasing of them again!

29 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look