Diamond Brothers Reviews 

155
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, knowledgeable, and professional, making interactions pleasant and helpful. Many highlight the amazing and smooth service, often described as a 10/10 experience. People are impressed with the high-quality products, frequently serviced and polished, and the company's ability to quickly source specific items. Reviewers frequently commend the excellent customer service, appreciating the personalized support, clear communication, and lack of pressure during purchases. This reliability and honesty often lead to repeat business and long-standing relationships for both buying and selling.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, professionalism, and... See more

Product

Consumers express high satisfaction with the products, particularly luxury watches, often highlighting the... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the outstanding,... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers calling it "fantastic"... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and fair offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more

Rated 5 out of 5 stars

A truly fantastic experience. Enquired on Instagram with Ben regarding a Rolex. He answered all of my questions respectfully and even provided a video on request. Eventually I went to their Mayfair ne... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(155)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from very knowledgeable …

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confidence

thanks guys

Doug

6 June 2026
Unprompted review
Rated 5 out of 5 stars

A truly fantastic experience

A truly fantastic experience. Enquired on Instagram with Ben regarding a Rolex. He answered all of my questions respectfully and even provided a video on request. Eventually I went to their Mayfair new store (amazing by the way) as we completed the deal at the shop. A 10/10 experience. Thanks Ben, I will definitely be back.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Bish bash bosh 5*

Honest and true to their word. I sold a couple of high value watches. Diamond brother did not beat around the bush and talk it down like other dealers, they provided a competitive price, we shook hands and I walked out a happy customer. I have no doubt I'll be back either selling or buying

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience dealing with Diamond…

Amazing experience dealing with Diamond Brothers, Ben in my case.

Purchased my first Rolex from them and it was made very straight forward. I was slightly dubious about buying a watch online but I hadn’t needed to be, Ben video called me and showed me the actual watch I would be purchasing.

10/10, would highly recommend and will be back for sure.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

This company was new to me

This company was new to me. I'm very much an AD buyer! So I was in uncomfortable buying territory! However, Ben could not do enough to put my mind at ease, to answer every question I had ( which were numerous!) my bank had blocked my payment, which concerned me! But Ben offered a video chat (see YouTube) and put my mind at rest, he kept me informed of my watch and what was happening with it. They offered a great price! One hard to beat even on eBay.
The diamond brothers are one to look at if buying a luxury watch, thanks for the support and info Ben, it really helped, 5 ⭐

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Best Rolex Reseller in London

Such a pleasure buying my beautiful Rolex at Diamond Brothers. Charlie and Ben are absolutely lovely and so knowledgable. Had such a great time chatting with them that I didn’t even want to leave the store. Have already recommended Diamond Brothers to my friends. Will be stopping by again soon! Thanks again.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional, trusting, and with no pressures.

First contacted Diamond Brothers through their Snapchat about a watch they had advertised, which I was then contacted through WhatsApp so that I could be sent more photos and a video. Their professional opinion and advice was purely for my benefit and I did not feel pressured into making any deals. I opted for the platinum yachtmaster, which was serviced and polished before posting. The watch is a beautiful piece for the price tag, and the experience was very relaxed. I would recommend anyone buy a watch from Diamond Brothers as their level of service and respect for me was top tier, and this was all through online and phone calls, so I can only imagine what they would be like for a walk in customer. Thank you guys, it’s been a pleasure.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from both Ben &…

Fantastic service from both Ben & Charlie in their new beautiful store. The range of stock they have is incredible, and for a very central location in the heart of London, it still felt extremely relaxed and peaceful, allowing me to have a wonderful experience purchasing my first luxury watch.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

Amazing company and service. Sold a watch and got a fair price with an instant payout.
Had another watch polished and was ready within 24 hours and it came out perfect! Thank you so much lads. Will definitely use again.

5 May 2026
Unprompted review
Diamond Brothers logo

Reply from Diamond Brothers

Thank you for the review Stelios, glad you were happy with the service.

Rated 5 out of 5 stars

First class experience 10/10

First class experience 10/10. Ben and Charlie were very knowledgeable, helpful and accommodating. I would highly recomend anyone looking to buy a luxury timepiece to deal with Diamond Brothers

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Super happy to support this business - the guys spent plenty of time with me and made the whole transaction incredibly straight forward. They have a great selection and will only go from strength to strength. Highly recommended

18 April 2026
Unprompted review

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