DHL Reviews 

The delivery company allows only 3 days for me to collect my parcel from the post office.

I have always trusted DHL, but my recent experience with DHL Kenya and DHL Cyprus has been frustrating and unfair.

The Issue:
• My sister shipped my driving license and two tins of shea butter body oil from Kenya to Cyprus via DHL.
• The DHL agent in Kenya incorrectly declared the value at $500 instead of under $50, without consulting my sister.
• Because of this, DHL Cyprus is demanding excessive customs taxes, even though the mistake was on DHL’s end.

DHL’s Unacceptable Handling:
• DHL Cyprus refuses to amend the error, even though it was a clear mistake by their own agent.
• They claim customs already processed the package, but they have not provided proof of tax payment or any explanation for why they cannot correct the value.
• They are withholding my personal documents (driving license), which should NOT be taxed!

Unfair & Stressful Situation:
• I leave Cyprus in 3 days, and March 25 is a national holiday, so time is not on my side.
• DHL Kenya acknowledged the error and is trying to fix it, but DHL Cyprus is refusing to cooperate.
• I am considering legal action because I should not be forced to pay for DHL’s mistake.

What I Demand:
1. Immediate release of my driving license – it’s a personal document, NOT taxable.
2. Proof of tax payment from customs – if DHL insists taxes were paid, they should provide official documentation.
3. A written explanation from DHL Cyprus on why they refuse to correct an internal DHL mistake.

DHL is a global company and should take responsibility for their own errors instead of forcing customers to pay extra. DHL Global, please step in and resolve this!

#UnfairCharges #BadCustomerService #DHL #ConsumerRights

DHL are useless. You press the button for English speaking and it starts in English then changes to Swedish then back and forth between English and Swedish. What is the point of the English on the phone?
DHL are also the worst deliverers, always late and PostNord is DHL Sweden.

I had to drive 60 km to pick up my package and I was not offered an option to choose a more convenient location. But I'm sure it was convenient for you.
And after reading several other similar reviews, it seems that their logistics goes to shambles as soon as it crosses the Swedish borders. I will avoid using DHL for any parcels arriving from Europe.

Great service, on time, nice personell - never had a bad experience with this company.

If I could give zero stars I would. The customer service is non existent and although my package has been at their sorting plant for the last two weeks apparently it isn’t their problem and has nothing to do with them. Will never use this company again. Absolutely disgusting.

Bought prescription glasses and they were going to be delivered by DHL in Sweden. Got an email from them saying delivery failed because my name is not on my door! I rent a flat in an apartment building why on earth would my name or anyone’s name be on the door??? Doors have numbers! I paid for home delivery mind you but was told they’d take it to a pick up point instead. This place is not accessible by bus where I live and it’s a 14 min walk. I got there and took my ID. Freja? Their website won’t accept it. My Swedish permit? Won’t accept it. My ID from my country? Won’t accept it. I don’t have my passport. I call their customer service and they just we can’t do anything. Really??? So can’t pick up my order. What a disgrace of a company. Maybe next time tell people that you only cater to Swedish nationals.

To answer the comment: my Freja has the correct name and everything.

Messaged me to book one of two times (middle of the day of course) in the coming days or visit their logistics center thirty minutes away while there's a dhl pickup store down the road. If I don't they claim they will send the package back or charge me for storage.
So I stay home from work. They don't show up. Don't call. Nothing. Instead I get an sms after their phone lines are closed telling me to fall them to reschedule. So waiting another three days now I guess and possibly staying home from work another day. Can customers invoice you for their time like you want to invoice me for storage?

I pity the delivery people supposed to deliver more packages than is doable and the support people who have to deal with upset customers. Please do better by everyone.

Sent a package via DHL EXPRESS, they said it should take 1-2 days. It's been 9 days and it still not delivered. 1* for customer service.

The parcel was delivered by express in three days from the Netherlands to Borlange (Sweden), so that it could be stored in a warehouse in Sweden for 5 days before being delivered to me. Genius!

DHL cancelled the delivery of parcel 1330724441 because the driver thinks that driving in a traffic jam on the road is dangerous. At the same time, the parcel had the status "delivered" all day long. At the end of the day, after my question: when will the delivery be, the DHL representative Julie M-ll, said that the delivery was during the day. And the driver suddenly decided not to deliver the parcel, since the driver was in danger on the road all day. Taxis drive, buses, even trams drive, I'm not even talking about ordinary people who drive normally in traffic jams on the roads. But apparently the DHL driver was in a traffic jam after the holidays, since DHL made December 31 a day off. Perhaps your driver didn't realize that December 31 and January 1 were days off? Next year, give yourself ten days off at once, so as not to invent a "danger" when driving on the roads in traffic jams on January 2. Everyone understood what a "danger" the DHL driver was in on January 2.

Good day.

DHL Express Customer Service is a bunch of low-competence people. I have had contact with them several times, they write standard formal responses. I have written complaints many times to which your low-qualified service has still not given me official responses. It is better to use regular mail services than to deal with DHL Express. In addition to the fact that you wrote a response almost a month later, even now you are not doing anything specific to correct the situation and do not intend to do so. I do not recommend anyone to use DHL Express services.

All the best.

Dreadful company. Avoid if possible.
DHL LIED about attempting to deliver a parcel today.
They made NO attempt to deliver (I was in all day). And LYING about that has only made their incompetence worse.

Never on time. Rude customer service and not helpful.

Never delivers home always an excuse that the package is at a service point instead, IF I wanted that I would have chosen it from the beginning.

They claim:
Attempted DHL delivery - wrong consignee address
Which is not true - probably too thight time schedule so they didn't stop....

Oh boy, here we go again, another bad review from me with another courier service.

As mentioned before, I attempt to not write negative reviews but Jesus, DHL eCommerce has seriously disappointed me. I had recently ordered a gaming chair from John Lewis, but obviously this chair had to be delivered through DHL due to John Lewis “Delivery in 5 days from our approved supplier.” Forced option.

Let me tell you, I’ve not had an easy week, first off, I hear my parcel is finally at the delivery depot, and originally meant to come on Wednesday (04/12/24) but I had to re-arrange delivery due to me not being home as it requires a mandatory signature. Thursday comes by and I see, “We’re sorry but the delivery of your shipment has been delayed. We expect to deliver on the next working day.” Not only was I annoyed but also pissed to the fact it was my day off but just to learn my parcel is not coming.

I then again, re-arranged it for Friday, today, guess what? Same message, I was absolutely appalled as I had to take today off to ensure I was home to collect a parcel that’s STILL not coming.

I got tired and sent it to a collection depot at this point, but aside from all of this, steer FAR AWAY from this courier service, even their customer service is appalling.

No space in my local pick up point and so DHL decide to drop it off at a location that not even a local pick up store.

Always something happens. Or the app doesn’t work when I have to update something, or nobody calls the door and say that they did, or they forget to drop the letter with code to pick your post up on the packstation. 50% that you’ll meet an issue with them.