paid £21 for a parcel to be collected for repair on a specified date. No collection made. Had arranged a family member to sit at my property from 8 to 6pm. Managed to contact customer service who pro... See more
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
Sat at home waiting, got an email to say driver couldn't access my property then went on website & it said Driver couldn't find my property. Pathetic excuse for not delivering, they all have some form... See more
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Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I received an SMS that my package has arrived with a link
I received an SMS that my package has arrived with a link to use the iBoxen app. There is no iBoxen box at the location and customer service confirmed it. Only a DHL box. For which I never received a code for. DHL customer support sent me to check with the staff at the location and they bounced me back to DHL customer support and come back later. I've went back 4 times now. Ridiculous honestly. Wasting people's time. Still haven't picked up my package.
17 June 2025
Unprompted review
Reply from DHL
Dear Sofia,
Thank you for sharing and I’m really sorry to hear about this frustrating experience. I completely understand how disappointing and time-consuming this have been for you.
Unfortunately, we have experienced a technical issue and should have assisted you better. If your matter has not been resolved, please contact our Customer Service again at 0771-345345 (Mon–Fri, 8 AM–6 PM).
We sincerely apologize for what has happened.
Best regards,
Elin, DHL Freight
Reply from DHL
Hi David,
Thank you for your feedback! We are sorry for sending your parcel to a parcel shop that is not expected from you. If this happens again, please contact us so we can look at the possibility to perhaps help you. We hope to give you a positive experience in the future!
Kind regards
Ulrika @ DHL Freight
Hello
Hello, my order has been delivered to a location that is not convenient for me and is not on my way. Please redirect the delivery to ICA Maxi so that I can pick it up more easily. Thank you.
11 June 2025
Unprompted review
Reply from DHL
Hi Sadaf,
I´m sorry but you need to contact Customer service 0771-345345 to get help for moving your shipment to another location.
Best regards
Pia at DHL Freight
Horrible at keeping delivery times, OK customer service
My experience has been very bad regarding DHL and I always try to pick other companies but sadly some sites don’t allow choosing delivery method.
Just last week I bought 2 things that ended up delivered by DHL. One of them was delayed 4 times before finally being sent to a service point, the excuse was that the terminal experiences delays because of overload, which isn’t something that should happen, hire more workers then if it’s an issue, there’s not even anything special like christmas, black friday or similar things happening right now so there’s no excuse for such delays.
Maybe that was an one-off issue, right? No, my next package was supposed to be delivered today but now I find out it has supposedly been ”wrongly sorted” and requires at least another day to get here. I REALLY NEEDED that package today. Even contacted them yesterday about it since it suddenly showed up in the wrong location, but they claimed it was just the shipping information that was wrong and that it was never in the previous terminal in the first place and that this other terminal was the mid-way stop and that it would be in the correct place that evening, which didn’t happen.
Meanwhile, postnord takes at MOST 1-2 days to deliver in country, even internationally they get it here in 2-3 days. Instabox delivers in 1 day, bring in 1-2 days, schenker in 1-2 days. Never any delays for dozens of packages. Basically only UPS is up there in bad delivery in sweden.
The customer service is easy enough to reach and nice enough but no matter how much they help give information about what happened it doesn’t solve that it happened. But I’ll knock it up to 2 stars that customer service is reachable.
11 June 2025
Unprompted review
Reply from DHL
Hello,
I apologize that there has been a problem with your delivery. If you could respond to a separate message and provide your tracking number, I will look into your case directly.
Best regards
Pia DHL Freight
This delivery company is useless
This delivery company is useless. They are extremely rigid with delivery times, but refuse to specify a more exact time when they will arive, and are not flexible at all. At the same time they keep changing the delivery time with one days notice. I called customer service to reschedule my delivery time, but was told there is no way of allowing a home delivery to be made during daytime, only night time available according to the so called customer service, which was also rude and provided absolutely zero help. If I had a choice in the matter I would never use DHL's "services" again.
11 June 2025
Unprompted review
Reply from DHL
Hello Sophie,
I apologize that your delivery has not been carried out according to your expectations. It is not clear what type of Home Delivery you purchased or were recommended by the company you shopped with, but the terms of delivery should be stated regardless so that you, as the recipient, know what options are available. If you have not yet received your delivery, I ask you to contact customer service again for assistance.
Best regards
Pia at DHL Freight
They didn’t deliver the
They didn’t deliver the item and said I wasn’t home but i was home and I didn’t see their delivery truck so they lied that they tried to deliver it because i was clearly home i even went outside to look if they were there.
9 June 2025
Unprompted review
Reply from DHL
Hi,
Thank you for your feedback regarding your delivery experience. I understand how frustrating it must be to have expected a delivery and then be informed that it could not be completed due to your absence, especially when you were home and did not see the delivery truck.
Your experience is important to us. Thank you for bringing this to our attention. If you would like some help on what have happened, please contact our Customer Service.
Kind regards
Ulrika på DHL Freight
why id identification if I have to show…
why id identification if I have to show physical proof. it's a pity that it doesn't say right away that you have to have id who carries it with them today. I lost 30 minutes and still haven't received the package despite the qr code
5 June 2025
Unprompted review
Reply from DHL
Hi,
Thank you for reaching out and sharing your experience. I understand how frustrating it can be to encounter delays and confusion regarding ID requirements for package pickup.
The identification process is in place to ensure the security of our deliveries, but I apologize for any inconvenience it has caused you. We strive to communicate all necessary requirements clearly, and I’m sorry that this wasn’t made clear to you beforehand.
Please contact our Customer Service at 0771-345345 (mon-fri at 8.00 to 18.00) so we can investigate the reason why you have not received your package.
Best regards,
Elin DHL Freight
Yet another "Sorry We Missed You!" (Solved)
(Edited on 2nd of June) Turns out the delivery address was wrong from the sender, which is why the courier couldn't deliver. Thanks DHL for caring about reputation and follow up on bad reviews.
30 May 2025
Unprompted review
Reply from DHL
Hi Jesper,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent delivery experience — we completely understand how frustrating this must be, especially when you were clearly at home and no attempt was made to deliver to your door.
This is not the experience we want for our customers, and we apologize for the inconvenience caused. We will be passing your feedback so it can be addressed to the right part. I will reach out and send you a separate message where you, if possible, can fill in you shipment id for me to be able to track.
If there's anything we can do to support you further with this delivery, don't hesitate to reach out.
Kind regards
Ulrika @DHL Freight
DHL’s service quality has declined dramatically over the years
I’ve been using DHL Express for over fifteen years and have witnessed a clear decline in their service quality. DHL was once known for reliable and timely deliveries, but lately, missed delivery times and poor communication have become the norm. Packages are often delayed without explanation, and customer service offers little help or accountability. It’s clear that DHL now prioritizes profitability over quality, resulting in a service that no longer lives up to its previous reputation. Disappointing and frustrating — sad to see a once-reliable company fall so far.
27 May 2025
Unprompted review
Reply from DHL
Hi Kimmo,
Thank you for taking the time to share your feedback — and for your loyalty to DHL Express over the past fifteen years. We’re sorry to hear that your recent experiences have not reflected the level of service you should expect from us.
Our goal remains to provide reliable, timely, and transparent service to all our customers. While there are always challenges in logistics, especially during high-demand periods, that’s no excuse for a drop in quality — and certainly not for making you feel unsupported.
If you're open to it, we’d welcome the opportunity to look into your specific experience further — please feel free to contact our customer service directly with any shipment details. You can reach us at 0771-400345. We hope to restore your confidence in DHL Express for the future.
Kind regards
Ulrika
Wouldn’t recommend them
There was an option you could select if what you were sending was over a certain value, I clicked on it and was able to pay for the transaction and hand it over to the courier, then it sits in the warehouse they say there’s a problem, I get in touch to find out why, they tell me they’re looking into it. I wait almost the whole of the following day and call back, when I get told that I can’t send a product over the amount the stated amount even though they have the option for that when you pay for it. I feel like this is something they could have told me when I first contacted them, or state clearly that you can’t post something that’s too valuable during the order process instead of simply having the option to click. Last time I try DHL
20 May 2025
Unprompted review
Reply from DHL
Hi Matthew,
Thank you for your feedback. I am sorry that we have been given you mixed messages and that this has affected the shipment. I hope we still might get an opportunity for the future to give you a better customer experience.
Kind regards
Ulrika @DHLFreight
Reply from DHL
Hi Lilian,
Thank you for your feedback! We are very happy that your customer experience is so positive and that the delivery worked out smoothly, that means a lot to us.
Kind regards
Ulrika på DHL Freight
Worst shipping company
Time and again they have been either massively delayed or lost my package. Not a single time has the delivery been without major trouble. I would pay extra not to have them deliver my package. Even in the case of a lost package, starting an inquiry is extensive and troublesome. Really disappointing that it is that hard when they are at fault.
15 May 2025
Unprompted review
Reply from DHL
Hi,
Thank you for your feedback! We are very sorry that you are experiencing delays when using our services. Sometimes a fault can happen but I apologize that this has happened more than once. You are welcome to contact our customer service and we will help you. If possible, please respond to my request and add you email address.
Kind regards
Ulrika @DHL Freight
How I get my pin kort
15 May 2025
Unprompted review
Reply from DHL
Hi Sopitta,
Thank you for your reaching out! If you mean how you get your pin code to open a parcelbox you will get it after identification by bank-ID on the landing page that you are visiting. It should appear directly after your identification. If not, please contact our customer service and we will try to help you. You can reach us at 0771-345345, right now we are experiencing longer waiting times but we offer callback.
Take care!
Kind regards
Ulrika @DHL Freight
DHL missed the fact that my package had…
DHL missed the fact that my package had already cleared customs and re-entered customs. They blame it on the sender writing incorrectly. I believe DHL should settle this with their customer but they refuse and demand another VAT from me.
Avoid DHL if you can is my tip!
2 April 2025
Unprompted review
Reply from DHL
Hi Tommy,
Thank you for your shared feedback. We are sorry that we have not been able to help you on this matter. Maybe it is possible for you to get in touch with the sender and get help from them clearing VAT towards you. I hope you will give us an opportunity for the future to give you a more positive customer experience.
Kind regards
Ulrika @DHL Freight
I have never seen such a useless company
I have never seen such a useless big scale company like this , which doesn’t provide any customer support. I make frequent orders from a supplier and my order always goes to a collection point where I can collect my order presenting my ID. This time they have suddenly put in to a DHL box where I have to open in bank ID and My bank I shows the short version of my name in parcel, hence I cannot open the box. When I asked to move the product to a collection point or validate my name from any other means they arr not ready help at all. Such a ridiculous customer service and company. This is really disgusting and disappointing
6 May 2025
Unprompted review
Reply from DHL
Hello Menu,
I apologize that you have had issues picking up your shipment. I will send a separate message and ask you to provide your shipment number so that we can investigate this.
Best regards
Pia at DHL Freight
They left the product far away from my…
They left the product far away from my home because the box near my home is full. You need car to go there. If the box is full, it is your lack of your infrastructure and in that case dhl should deliver it to my home. Why i will rent a car/ buy sl card to go there and bring it?
6 May 2025
Unprompted review
Reply from DHL
Hello,
Unfortunately, sometimes we make mistakes. I recommend that you contact us at 0771-345345 or via our chat – which can also be written in English – to see if we can move your package to a closer pickup point.
Best regards,
Pia at DHL Freight
dishonest
I have paid them for home delivery but they never even try to deliver. Instead, they simply write a note "failed delivery" and deliver it to the post office. Simply dishonest to charge for home delivery and then skip the delivery attempt altogether.
6 May 2025
Unprompted review
Reply from DHL
Hello Yvonne,
I apologize that you have not received the delivery you expected. We will contact you via a separate message and ask you to provide a shipment number so that we can investigate this.
Best regards,
Pia at DHL Freight
They lost my parcel worth 100 euros
They lost my parcel worth 100 euros. I contacted customer support a week ago, they still don't know where the package is and what happened to it.
6 May 2025
Unprompted review
Reply from DHL
Hi Andrii,
Thank you for your feedback! We apologize that your package seems to be lost. We will track your package in 30 days before we hand it over to our claims department. Hopefully we will find the package during this time, otherwise you will get more information during the process. We hope to get the possibility to give you a better customer experience next time. You are welcome to contact our Customer Service at any time.
Wishing you a pleasant evening!
Kind regards
Ulrika @DHL Freight
DHL driver
DHL driver: We are coming in 15 mins.
Me: Great, I will be in front of the buidling in 2 minutes.
Two hours later, I was still standing on the street with a 60kg package for return. Seven phone calls to DHL and back and fourth between their departmetns only to be told that they prirotized some other pick up, will not come at all, and I should try again some other day. You should be ashamed of your service.
5 May 2025
Unprompted review
Reply from DHL
Hi Marko,
Thank you for sharing your feedback. We are really sorry for you experience with us and the fact that we told you to come and pick up your shipment and then did not show up. If possible, please share a reference or shipment number of your booking and we will share your feedback with the right contact persons. I will send you a separate message asking for your details. They are very much appreciated. I hope we will be given a chance to give you a more positive customer experience in the future.
Kind regards
Ulrika @DHL Freight
The worst delivery company ever
The worst delivery company ever! They deliver parcels wherever they want, they don't respect customer and their time. I hope they will bankrupt!
30 April 2025
Unprompted review
Reply from DHL
Hi Sandra,
Thank you for your feedback, I´m sorry to hear that you are not satisfied with our solutions.
DHL does not determine what options are offered to you as a recipient, but if you shop with a company, it is in their checkout that you as a consumer should be able to make a specific choice regarding which agent you wish to receive your package. Some companies do not offer their customers this service and then a geographical assessment is made based on a locator service, which unfortunately does not always correspond to what the recipient wishes.
Hopefully we will have another opportunity to improve our delivery services to you
Best regards
Pia at DHL Freight
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