Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... See more
Company replied
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Shiv was extremely helpful today in the Reading shop, I was an extremely difficult and fussy customer, he was very patient and helpful and we ended up finding something that fit all our requirements... See more
Company replied
Sarah was amazing start to finish. Really helpful and understanding of my 3 noisy children with me, causing havoc 😅 Can't wait to receive the sofa
The salesman sharif was exceptional. He listened to what we wanted was very knowledgeable about the products and not at all like a pushy salesman. Overall great experience.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent experience, great staff.
Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to find our new sofa. Very easy to talk to and had a great understanding of the products and our needs. Would fully recommend this store for anyone looking to buy their next seating arrangement.
9 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Excellent experience
The staff and service was excellent, in particular John who served me. He was very helpful and patient. I would definitely shop there again.
1 August 2026
Reply from DFS Furniture - Reading
Hello Julie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service thank you
Great service Stephen and co were knowledgable and very efficient in helping us choose. Thank you
9 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reading store really helped me find the…
Reading store really helped me find the right sofa taking into considerations all my needs and life style,
9 August 2026
Reply from DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Couldn’t be more helpful and…
Couldn’t be more helpful and informative. We are happy with our purchase..
8 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
I had a very good experience at DFS
8 August 2026
Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine E
DFS Central Customer Support
Excellent lady helped me out
Excellent lady helped me out, lovely and patient! Very knowledgable and efficient but ensuring I knew all the details
7 August 2026
Reply from DFS Furniture - Reading
Hello Kerry,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
John made the whole experience very…
John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
6 August 2026
Reply from DFS Furniture - Reading
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Appreciate everyone who's working they…
Appreciate everyone who's working they are so helpful. Thanks to Aga and all the other members for helping us find good furnitures
5 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Kept waiting
A good range of sofas and priced. I was disappointed to be waiting a long time for staff to notice I was waiting and come to help me and nearly gave up. Once they had they were knowledgeable and clear about my order.
29 July 2026
Reply from DFS Furniture - Reading
Hello Julia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture. Apologies for any extended wait times in store.
Kind regards,
Lia
DFS Customer Support
A most delightful and helpful…
A most delightful and helpful assistant Aga who couldn’t do enough for us
5 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
We was not pestered
We was not pestered, just ask if need help. Then left to look around, then was given the help we wanted. Given good advise, very helpful, & friendly.
4 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Lots of furniture on display so lots of…
Lots of furniture on display so lots of choice. The staff were very friendly and very knowledgeable. Agnieszka was very patient with all our questions and made us feel at home.
4 August 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful on both my…
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen sofa, and a coffee too!
31 July 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Steve was a great help and nothing was…
Steve was a great help and nothing was too much trouble at all.
3 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Shib was very welcoming & thorough with…
Shib was very welcoming & thorough with the information we needed. Polite & gave great customer service.
3 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
All the staff is very informative and…
All the staff is very informative and polite.
Met Sarah who is amazing and really a kind person and she helped us in deciding the item we wanted to pick
2 August 2026
Reply from DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The customer service was helpful…
The customer service was helpful without being intrusive.
2 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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