A great experience. First visit was last Friday and we found what we wanted very quickly. Jonathan looked after us - he was fantastic, able to provide so much information & answer all our questions.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful & knowledgeable staff We popped in on Tuesday, had a think & did some comparisons before going back to place our order the following day. The staff were friendly, helpful & answered all ou... See more
Company replied
I had an outstanding experience with this salesman. (Mohammed) From the moment I walked in, he greeted me with a warm, genuine smile and a calm, friendly demeanor. What really stood out was his non-p... See more
Company replied
I was greeted at the door and directed to the right place then after a few questions I was left to browse sit & contemplate with out interruption. Then Sarah dealt with my questions and she asked me a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DFS Reading - outstanding!
Our sales consultant was knowledgeable, courteous and overall brilliant!
It’s not often that I rave about customer service but this experience was excellent!
8 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
A great experience.
A great experience.
First visit was last Friday and we found what we wanted very quickly. Jonathan looked after us - he was fantastic, able to provide so much information & answer all our questions. Having been home to consider our options, we went back again two days later & placed our order.
Many many thanks Jonathan.
7 June 2026
Unprompted review
Reply from DFS Furniture - Reading
Hello Ann,
We are really grateful for your kind words and for sharing your experience in our store with Jonathan. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I was greeted at the door and directed…
I was greeted at the door and directed to the right place then after a few questions I was left to browse sit & contemplate with out interruption. Then Sarah dealt with my questions and she asked me and informed me of all my options having made up my mind the paperwork was completed efficiently and quickly. I was completely satisfied with the service and I have a delivery date of the 20 already confirmed Thank you very much for the excellent service far better to what I received at Sofology & Furniture Village where I felt pressured and talked at is a salesman’s way
7 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very informative and friendly
7 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Agnieszka was very helpful in getting…
Agnieszka was very helpful in getting my the right sofa
7 June 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Hello Carlos,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Staff were knowledgeable and helpful
Staff were knowledgeable and helpful. I would suggest though that approaching people as soon as they enter the shop is a little off putting and make the customer feel a little uncomfortable. Maybe let them actually get into the shop a bit before you approach them
6 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for sharing this lovely review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
They were very helpful when we were…
They were very helpful when we were choosing our corner sofa & guided me through options to my spec
6 June 2026
Reply from DFS Furniture - Reading
Hello Caroline,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The customer service was excellent
The customer service was excellent. Staff were knowledgeable, helpful and did not pressure us
6 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very professional and attentive staff
4 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Helpful & knowledgeable staff
Helpful & knowledgeable staff
We popped in on Tuesday, had a think & did some comparisons before going back to place our order the following day.
The staff were friendly, helpful & answered all our questions.
No pressure so it was actually a pleasure to shop here.
Thank you to our sales assistant, Aga
3 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Customer service
The staff. Good knowledge
Good customer service. Listening is key . Very proffesional.
3 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the service we got today
3 June 2026
Reply from DFS Furniture - Reading
Hello Vicky,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
very helpful staff
very helpful staff, a competitive price. Only issue is that we were not allowed to take colour samples home to check suitability.
29 May 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. I am really sorry to hear you were not able to take the colour samples home, however if you wish to request this then please contact us on 03339999777, please choose option 1 and our online team can arrange one to be sent to you directly.
We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly helpful staff
Friendly staff were helpful but allowed us freedom to look around and then they were there to discuss our choice and advise of options.
1 June 2026
Reply from DFS Furniture - Reading
Hello Tim,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.