Had a great experience at DFS, I dealt with Aga, who was absolutely brilliant and super friendly. I was looking for something fairly specific with minimal delivery time, which Aga found while spendin... See more
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Not pressures or hassled, asked a lot of questions about size options colours and delivery times. Aga was very helpful and happy to give us information on a few options. Before we went away and the... See more
Company replied
The staff welcomed us when we came in, directed us to the right section and then left us alone so we could look round and find something we liked. When we had questions they were there to answer them... See more
Company replied
Olga was very attentive, asked us lots of questions based on our space available etc. she showed us different options with different sizes that would fit our room and helped us decide on the best sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All the staff is very informative and…
All the staff is very informative and polite.
Met Sarah who is amazing and really a kind person and she helped us in deciding the item we wanted to pick
2 August 2026
Reply from DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The customer service was helpful…
The customer service was helpful without being intrusive.
2 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
John was extremely helpful and very…
John was extremely helpful and very friendly, also very knowledgeable and supportive. Great customer service
2 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Quick and Easy!
We were greeted by very friendly and helpful assistants who were knowledgeable about the products. There was a wide range of products to choose from and buying a sofa was quick and easy 🙂
2 August 2026
Reply from DFS Furniture - Reading
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Second one from DFS
We were looking for a sofa bed for our living room. Found and right one here. The rep explained everything in detail and it was a smooth experience.
Now just waiting for it to be delivered
25 July 2026
Reply from DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Meme me to come 100 times back in this store
Love from a to z love the furniture and staff is really helpful
1 August 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff. Attentive and knowledgeable
1 August 2026
Reply from DFS Furniture - Reading
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Aga
Great customer service from Aga, was really friendly and helped us with all and any advice that we needed. Really good range of sofa's at good affordable prices.
1 August 2026
Reply from DFS Furniture - Reading
Good Morning,
We are really happy that Aga met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We visited the Reading branch today and…
We visited the Reading branch today and brought a new sofa. We were greeted by a lovely lady called Aga, she was extremely nice, went through everything with us properly. Could not wish for a better person to deal with. 5 star
1 August 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The guy was very friendly and helpful!
31 July 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, friendly staff, not pushy but there’s when we needed to ask questions in order to make our final choice.
28 July 2026
Reply from DFS Furniture - Reading
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly and helpful service throughout
We received a warm and welcoming reception when walking through the door and were asked if there was something specific we were looking for. We were then shown which direction to follow and if we needed anything just let them know and then left us in peace to have a good look around before Steve approached us and asked if we needed any help or more information on anything. I had found what I was looking for and asked for more details and he duly obliged in a friendly and professional manner. We were offered drinks more than once while we waited for the paperwork to be sorted and made payment for my purchase. Steve was very nice and helpful throughout the process and was a pleasure to deal with and I got the items I wanted so it was a successful visit to the store.
27 July 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent knowledge and very attentive…
Excellent knowledge and very attentive help with all elements of our initial enquiry and subsequent order.
27 July 2026
Reply from DFS Furniture - Reading
Hello Andy,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent Staff
Friendly, informative and patient staff. John who works at the DFS in Reading was brilliant with me and my wife.
27 July 2026
Reply from DFS Furniture - Reading
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Servive and knowledge
Choose a sunday morning because thought it would be quiet .
a few people looking around a sales person approached us and asked if we needed help.
Told them our requirements and was taken to be shown a selection of sofas .
Very polite and good knowledge of sofas.very quick at getting delivery time and full price with extras .
Mr R Greetham
26 July 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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