DFS Furniture - Poole Reviews 

The Poole team werevery helpful and explained everything in detail

Customer service excellent. Smooth purchase. Looking forward to delivery.

Sebastian provided excellent service from start to finish. He was friendly, knowledgeable and took the time to explain the entire process, including the available options, benefits and what would happen next. Nothing felt rushed, and he made the whole experience straightforward and enjoyable. A real credit to DFS – 10/10 service.

This is my 3rd dfs sofa and the best experience picking I’ve had with any of them, Lauren Francis helped us and was so kind and patient, when we went home to check measurements we looked for Lauren when we came back, she showed us every different colour variation and helped us work out sizes, she really went above and beyond. Thankyou Lauren.

Our sales assistant (Leila) was very knowledgeable on the products. She was diligent and thorough with the whole purchase process. It was a pleasant experience.

Fantastic experience. Very friendly and very helpful especially Laila at the Poole store.

Didn’t feel under pressure to purchase anything, all staff were helpful and pleasant with extra thanks to Layla who spent time with us while we were making our decision which sofa to purchase.

Dan was a great help and didn’t feel under pressure, explained everything we’ll so we could make up our mind as to what was right for us.

Amazing experience from entering to leaving the store. We were by greeted by David as we arrived in the store, he asked if we needed any help (which we did) we told him what we were looking for and what we wanted to avoid and he took us to a section of the shop that was what we needed and left us to browse, advising us he would be around if we had any questions. We liked this as we didn’t feel pressured into anything, could talk freely and concentrate on our browsing. We did need some help but David was helping another customer so someone else came and answered all our questions (didn’t manage to ask his name) but he was very helpful. We left the store to think about our choices but returned swiftly to purchase our new sofas. We were acknowledged by the second Gentleman mentioned above as he was talking to another customer, we were then offered coffee by a manger whilst we waited (coffee was good 👍) David then came over and helped us through our purchase. Every member of staff was polite and helpful. Will 100% recommend this store.

Friendly helpful staff

Great selection of furniture. Purchased sofas and chairs. Sebastian and team very friendly and helpful without being pushy. Would definitely return here for future purchases.

Assistant was helpful and caring and made spending money a pleasant experience

Lauren was super helpful, and explained everything brilliantly

Great person sold us what we wanted

It was a great experience in the store. We were looked after with a friendly, experienced sales person who answered all of our questions

Sales assistant was very helpful and listened to what my mum wanted.
Show rd us a beautiful power recliner, which was just what my mum wanted. Very good service.

Upon entering the DFS Poole branch looking for a sofa, I was allowed to browse at my leisure before a sales person called Francis helped me further by offering her great knowledge of the vast array of products in the store. She helped also by listening to my requirements and showing me the sofas which might suit. All in all buying a sofa from DFS was made a very pleasant experience and I wouldn't hesitate to recommend your Poole store.
Well done!

Lauren was very efficient and helpful. We had been into DFS before and knew the bed frame we wanted. Lauren made it simple to process our order over a welcome cup of tea.