DFS Furniture - Poole Reviews 5,054

We visited the DFS showroom in Poole and were helped by Dan while choosing a new sofa and coffee table. From the moment we arrived, he was friendly, knowledgeable, and never pushy. He took the time to answer all our questions, explain the different options, and help us find pieces that suited our needs and budget.

What really stood out was how kind and friendly he was to our toddlers. Shopping with young children isn’t always easy, but Dan made us all feel welcome and was great with them throughout our visit, which made the experience much more relaxed and enjoyable for us.

We ended up purchasing a sofa and a coffee table and left feeling confident in our choices. Excellent customer service from start to finish - professional, patient, and genuinely helpful. Thank you, Dan, for making our visit such a positive experience. We’d happily recommend the Poole DFS showroom to others.

Excellent salesperson.

Julian Boughton was one on the nice person I've meet in a long time, he was knowledgeable and a delightful you could sit and talk to for hours, the experience was like an old friend catch up and not a sales person trying to meet his targets

We had an amazing experience while buying our sofa and a couple of other items, and Sebastian was absolutely fantastic throughout the whole process. He was incredibly helpful and knowledgeable, taking the time to answer all of our questions and guide us on what would work best with the sofa, including cover etc.
What we appreciated most was that Sebastian never made us feel pressured to buy straight away. Instead, he encouraged us to go home, take measurements, think everything through, and come back when we were ready. That level of honesty, professionalism, and customer care made the whole experience enjoyable and stress free 😊
Thank you Sebastian, for all your help and support 😉we truly appreciated it!

Seb was fantastic great experience shopping with my Dad he was patient and explained everything

Nice initial welcome in store,
Lauren who assisted us, with purchases was very friendly and knowledgable, upsold products to us, which we were happy with, offered coffee or other refreshment. She was very personable.
We were initially only purchasing beds. However we decided to buy the sofa we were originally purchasing from furniture village , as Lauren did her job so well.
Thank you Lauren
From Mr & Mrs Robinson

The sales gentleman was so helpful and answered all queries we had with the purchase of our chosen furniture.
He was very polite and put no pressure on, only helpful advise. Once our decision had been made he was thorough with all paperwork, dates and other important information..
He made the purchase by his knowledge and understanding. Well done DFS

Customer service was 5 star. The young girl was so helpful and nothing was too much trouble! She explained everything very professionally and is a great asset to your company

The lady I forgot her name but think she is a manager, was brilliant and explained everything it was a un stressful experience and my friend and I who came with me because I suffer from anxiety thought she was brilliant, very very happy can't wait to have my sofa delivered 😊

We walked round the store found what we wanted spoke to Lauren Frances she was very helpful answered all our questions and we purchased it

Everybody was very friendly, approached multiple times to see if we had any questions, and staff went above and beyond to ensure our experience was positive.

Damien was an absolute ray of sunshine and made the purchase so easy by being so thorough, informative and friendly, without being pushy. He explained everything so simply and took the time to show us things with demonstrations rather than just talking about it. A fabulous experience. Thanks Damian :)

Julian was a credit to the company. He took the info we gave him and gave us realistic choices. Helped us through the whole process without being too pushy.

Lauren was great. Calm, cool and collected.
Compared to other sales reps. Ask for Lauren.

Lauren our sales advisor was amazing. Knowledgeable, polite and caring.

Great help from the staff in the shop, understanding my need searching other stores for my specifications. Providing time for spacing payment.