We had a great experience at DFS Poole and visited the branch twice before finalising our sofa purchase. On both occasions, we were warmly welcomed by the team, especially Damien. Damien was ab... See more
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It was a good experience. No pressure or time constraints. We were offered coffee. Julian was very informative and friendly and made our visit very pleasant. Very knowledgeable. Would definitely... See more
Company replied
Very professional treatment during our purchase. Knowledge was high, all questions answered well. Complete opposite experience than at Bristol branch where Salespeople was so poor we left the store w... See more
Company replied
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
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I am shocked to see such great reviews
I am shocked to see such great reviews. We had the worst experience ever. Delayed sofa delivery for more than 4 months. Then Foot stool didnt even get delivered even after 9 months. We kept on reminding them and their management is so poor that they didnt even order us one and arrange for us at all. Had to ask for refund again. Never using this frustrating company again !
21 June 2026
Unprompted review
Reply from DFS Furniture - Poole
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service by Chas the…
Excellent customer service by Chas the manager at Poole store
21 June 2026
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really friendly knowledgeable staff
Really friendly knowledgeable staff
and great customer service
21 June 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff (Kayleigh) was extremely helpful…
Staff (Kayleigh) was extremely helpful professional and friendly
20 June 2026
Reply from DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A very pleasant shopping experience
A courteous, welcoming greeting; friendly,
yet respectful service throughout our visit to the store.
20 June 2026
Reply from DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales lady (Francis) who serviced…
The sales lady (Francis) who serviced us put us at ease. Went thru all the components of the Sofa & chair, which was very good and we were very convinced they were the chairs for us, she took her time with us. As not many sales people do lately, you should be honoured to have her☺️
16 June 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
He was very helpful told us all we…
He was very helpful told us all we needed to know and we’ve brought one brilliant at his job
7 June 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The people very friendly and very…
The people very friendly and very helpful with everything
14 June 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Had a great experience at the Poole…
Had a great experience at the Poole branch with Kayleigh. Got exactly what we needed and was dealt with very quickly considering how busy it was on a Sunday afternoon.
7 June 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kayleigh.
Kind Regards,
Jordan
DFS Customer Support
Dan was very helpful and knowledgeable
Dan was very helpful and knowledgeable, and the store is a very pleasant showroom to walk round! Hot drinks offered and accepted!
Have bought last 3 purchases from this store!!
6 June 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
It was lovely lady and service was…
It was lovely lady and service was fantastic can’t see any fault very helpful staff . Thank you
14 June 2026
Reply from DFS Furniture - Poole
Hello Devi,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Poole team werevery helpful and…
The Poole team werevery helpful and explained everything in detail
10 June 2026
Reply from DFS Furniture - Poole
Hello Tracey,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Customer service excellent
Customer service excellent. Smooth purchase. Looking forward to delivery.
10 June 2026
Reply from DFS Furniture - Poole
Hello Katrina,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sebastian provided excellent service…
Sebastian provided excellent service from start to finish. He was friendly, knowledgeable and took the time to explain the entire process, including the available options, benefits and what would happen next. Nothing felt rushed, and he made the whole experience straightforward and enjoyable. A real credit to DFS – 10/10 service.
6 June 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Brilliant buying experience
This is my 3rd dfs sofa and the best experience picking I’ve had with any of them, Lauren Francis helped us and was so kind and patient, when we went home to check measurements we looked for Lauren when we came back, she showed us every different colour variation and helped us work out sizes, she really went above and beyond. Thankyou Lauren.
8 June 2026
Reply from DFS Furniture - Poole
Hello Georgia,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sofa purchase
Our sales assistant (Leila) was very knowledgeable on the products. She was diligent and thorough with the whole purchase process. It was a pleasant experience.
9 June 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Fantastic experience
Fantastic experience. Very friendly and very helpful especially Laila at the Poole store.
8 June 2026
Reply from DFS Furniture - Poole
Hello Mrs O'Sullivan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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