I used the live video call and chatted with Reece in Carlisle who showed me the sofas and swatches and prevented me needing to travel into store with my young family. He also helped me order the sofa... See more
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Robyn was an absolute gem, from start to finish, she was there for us but also let us have some space also, she related to us and was really helpful with us choosing our sofa for our new home, she is... See more
Company replied
From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... See more
Company replied
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Beth in the Carlisle dfs was so lovely…
Beth in the Carlisle dfs was so lovely and helpful and answered any questions I had. Couldn't recommend enough!!
16 July 2026
Reply from DFS Furniture - Carlisle
Hello Izzy,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience and customer service
Great experience and customer service. Robyn was a fantastic sales person with excellent knowledge and even made us a coffee.
5 July 2026
Reply from DFS Furniture - Carlisle
Hello Teresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Robyn remembered us from a previous…
Robyn remembered us from a previous visit and knew what we were interested in. She was very helpful and explained all about the sofas in detail.
13 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
We had Robyn as our advisor and she was lovely. Really helpful but also gave us time to work out what we liked without overwhelming us. She was really friendly and helped us make the right choice with her knowledge. Thankyou!
13 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great service, loads of information the young man was kind and very helpfull. Everything was explained well and and certainly didnt rush us in any way. thank you for great service.
13 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Robyn was very helpful while we were…
Robyn was very helpful while we were trying to decide on a sofa. We felt there was no pressure at all. Thank you.
12 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Orka
Rachael was so so helpful! She was so helpful, not pushy, and was honest when choosing a sofa to ensure we had the perfect one!
11 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpfull 100% use again
Our customer advisor was more than happy to help and explained everything we needed to know
11 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Robyn at Carlisle DFS was absolutely fantastic!
Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day.
We spent around two hours in the store, and throughout the entire visit she took the time to go through every detail of what we were looking for. Her patience, knowledge, and attention to detail meant we found the perfect sofa for our home.
Her professionalism was outstanding, and her friendly, personable approach made the whole experience enjoyable from start to finish. We’ve already recommended her to friends and family, and we wouldn’t hesitate to do so again.
Thank you so much, Robyn, for making our sofa-buying experience such a positive one!
3 July 2026
Reply from DFS Furniture - Carlisle
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Robyn helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service happy with product buy…
Great service happy with product buy Robyn was helpful
10 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Quick easy friendly knowledgable staff
9 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We had a great experience in DFS this…
We had a great experience in DFS this morning, the staff member who helped us was exceptional, very informative and explained everything clearly.
9 July 2026
Reply from DFS Furniture - Carlisle
Hello Amanda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Carlisle
Good selection. Helpful staff who went out their way to see where we could save money
1 July 2026
Reply from DFS Furniture - Carlisle
Hello Stephani,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Robyn
As soon as we walked in the door Robyn made us feel welcome. We were offered a coffee and left to have a wander around, there was no pressure or anything. Will definitely be back and will look out for Robyn 😊
7 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Pleasant staff
7 July 2026
Reply from DFS Furniture - Carlisle
Hello Clive,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Rhys was a credit to your company and…
Rhys was a credit to your company and explained everything thoroughly. Very very professional. This young man deserves a promotion. His professionalism and knowledge of your products are something for him to be proud of and you as a company should be proud of also.
6 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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