Robyn was amazing with us today whilst we were looking for our new sofa! She showed us exactly what was suitable for us and was able to show us what colours/ styles we could have, she even showed us... See more
Company replied
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See what reviewers are saying
The easiest purchase ever, walked in seen the sofa we liked and Robyn the sales lady spoke to us as we walked in then asked how we were getting on whilst we were sat on the sofa we liked! We had a lon... See more
Company replied
Robyn went above and beyond to help us out, we arrived poorly prepared and didn't have any measurements however Robyn worked wonders and we managed to overcome that, chose the sofa we wanted and order... See more
Company replied
What can I say Bethany your sales rep was absolutely brilliant she explained everything in great detail not at anytime did she push us into any decisions. Bethany was a minefield of information about... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The easiest purchase ever
The easiest purchase ever, walked in seen the sofa we liked and Robyn the sales lady spoke to us as we walked in then asked how we were getting on whilst we were sat on the sofa we liked! We had a long informative conversation about the style, leather type etc and we were sold on that sofa so ordered it! Couldn’t have been easier!
28 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Robyn was very polite and helpful
Robyn was very polite and helpful. Helping us throughout the process.
28 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Very good telephone communication
Very good telephone communication, the gentleman who answered explained about the payment system to me and it all went smoothly. Delivery within one week which was fine.
20 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Robyn was so helpful
Robyn was so helpful, she made the experience really pleasant and enjoyable. She also provided lots of useful information and visuals!
27 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The service from the Manager
The service from the Manager, Rhys / Reece was superb. From the moment we stopped him to ask questions he was so attentive to our requests and he is a credit to this store.
26 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Robyn went above and beyond to help us…
Robyn went above and beyond to help us out, we arrived poorly prepared and didn't have any measurements however Robyn worked wonders and we managed to overcome that, chose the sofa we wanted and ordered over the phone after thinking about it for a night. Thank you!
26 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
All that needs to be said is that the…
All that needs to be said is that the member of staff who assisted me was excellent
25 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Robyn was amazing with us today whilst…
Robyn was amazing with us today whilst we were looking for our new sofa! She showed us exactly what was suitable for us and was able to show us what colours/ styles we could have, she even showed us around the show room to point out the different colours we had picked so we could see before we bought, she was also brilliant in entertaining our son who was starting to get “bored”🤣
10/10 service
25 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very good customer service from Jacob
25 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service in the store today
Fantastic service in the store today. Highly recommend. The lady we dealt with was lovley and really easy to talk to. Thank you very much.
25 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great service from Robyn
Great service from Robyn. Really helpful and friendly customer service
25 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Harlech Grande "formal bac cushions
Wanted to get some "formal back" cushions for our Harlech Granda sofa (we previously bought it with the scatter cushions back). DFS have been very helpful in getting these for us.
24 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jacob was really helpful
Jacob was really helpful, explained well what I needed to do for the upkeep suite I bought, there was no hard sell for add ons. A credit to the D.F.S brand.
22 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ellie was amazing
Ellie was amazing. She gave us detailed info tailored to what we wanted. Brilliant customer service
19 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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