What can I say Bethany your sales rep was absolutely brilliant she explained everything in great detail not at anytime did she push us into any decisions. Bethany was a minefield of information about... See more
Company replied
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See what reviewers are saying
Wanted to get some "formal back" cushions for our Harlech Granda sofa (we previously bought it with the scatter cushions back). DFS have been very helpful in getting these for us.
Company replied
Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss wh... See more
Company replied
Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day. We spent around two hours in the store, and th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service from Jacob
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic service in the store today
Fantastic service in the store today. Highly recommend. The lady we dealt with was lovley and really easy to talk to. Thank you very much.
25 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great service from Robyn
Great service from Robyn. Really helpful and friendly customer service
25 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Harlech Grande "formal bac cushions
Wanted to get some "formal back" cushions for our Harlech Granda sofa (we previously bought it with the scatter cushions back). DFS have been very helpful in getting these for us.
24 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jacob was really helpful
Jacob was really helpful, explained well what I needed to do for the upkeep suite I bought, there was no hard sell for add ons. A credit to the D.F.S brand.
22 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ellie was amazing
Ellie was amazing. She gave us detailed info tailored to what we wanted. Brilliant customer service
19 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
First class service
What can I say Bethany your sales rep was absolutely brilliant she explained everything in great detail not at anytime did she push us into any decisions. Bethany was a minefield of information about furniture that we liked.We are happy with our purchase.I cannot praise Bethany enough many thanks to her.She is a big credit to your firm. Chris and Shirley Kingstree
22 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Robyn was so very helpful and we sorted…
Robyn was so very helpful and we sorted out what I was looking for in no time at all. She was very professional and clear but also made me feel very comfortable too. No big sales pitch.
21 July 2026
Reply from DFS Furniture - Carlisle
Hello Andrea,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady was very helpful and…
The young lady was very helpful and explained how everything worked also very helpful with the paperwork will definitely recommend to others
20 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had a very good experience at DFS…
We had a very good experience at DFS Carlisle and would return in the future
20 July 2026
Reply from DFS Furniture - Carlisle
Hello Lynda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service ..not pushy and…
Great customer service ..not pushy and very helpful ☺️ great store layout ..lots of choice ..
20 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from start to finish!
19 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Experience was fantastic
Experience was fantastic, Ellie was absolutely brilliant and made our visit so easy! She showed us round, left us to look at different sofas and if we needed any assistance was there right away, 10/10 service couldn’t be happier with the experience.
19 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Rachel is amazing
Rachel is amazing - so friendly, knowledgable and our go to person for sofas! That’s 5 now! Today, I went to buy what I thought I wanted, Rachel guided me to what I really needed! The staff are all great, the products and the setting all provide an excellent and easy buying journey! Thanks.
18 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reece and Amelia were excellent help
Reece and Amelia were excellent help. Very polite, friendly and welcoming. Well informed about all the products and made sure I was clear about everything. Thank you.
18 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
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