DFS Furniture - Carlisle Reviews 

We had a great experience in DFS this morning, the staff member who helped us was exceptional, very informative and explained everything clearly.

Good selection. Helpful staff who went out their way to see where we could save money

As soon as we walked in the door Robyn made us feel welcome. We were offered a coffee and left to have a wander around, there was no pressure or anything. Will definitely be back and will look out for Robyn 😊

Robyn was extremely helpful when buying my sofa for my first house.

Rhys was a credit to your company and explained everything thoroughly. Very very professional. This young man deserves a promotion. His professionalism and knowledge of your products are something for him to be proud of and you as a company should be proud of also.

Excellent service from robyn at carlisle storeshe is really helpful explains really well.
She is an outstanding worker knows her job makes you feel at home,offered me a drink and how nice it was mocha.

Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss what we thought but was close by to answer any questions and queries. Faultless service from start to finish. Very happy with our purchases today.

Robyn was very helpful, answering questions about the sofas we were looking at. She offered coffee and was able to give great advice on our selection.

Found what we wanted it was a fantastic experience with David.
Overall, it was a Fab visit
Thank you

Robbie was excellent 👌 she explained everything without any pressure . Excellent service from her . Ended up buying 2

Jacob at DFS Carlisle was very helpful, knowledgeable and polite ,making the purchase of our two recliner sofas so easy ,prices and range very good ,highly recommended

Today I travelled 2 hours to pay a visit to DFS store located in Carlisle, seeking to potentially purchase a new couch and a full bed.

I suffer from back problems therefore I felt sorry for whatever member of staff I had to ask for assistance with, because the reason for my visit in person and not buying online is because I needed to find the perfect mattress.

I didn’t have to look for any member of staff because I was greeted shortly after entering the store from a professional gentleman called Jakub ( I hope I got the spelling correctly)

I explained the above to Jakub and he confirmed he was MORE than happy to spend “as long as it takes” to find the perfect mattress. I was in the store for nearly 2 hours with Jakub, he was explaining all the different types of mattress to me and wanted me to lay on every single one because “HE” wants to get this right.

A very long time later I found the mattress I wanted, but I didn’t like the bed frame, Jakub took me around ALL bed frames to see what suited my taste.

He also went above and beyond by manually moving the mattress that I picked and placed it onto another bedframe because “HE” wanted to make sure the difference of slats on a ottoman, or the box on a divan was going to make a difference for me (which it did) poor boy ended up doing a full body gym workout within the workplace because of me.

Jakub done all of the same actions above with me again, but this time with the selection of couches (thankfully for him choosing the couch was a lot quicker lol)

Once the total quote was put together, I knew I had a cheaper deal elsewhere saving me around £200-£300 HOWEVER I opted to ignore that because of the attention to detail, professionalism, customer service and care given by Jakub.

Thank you so much for your help today, and DFS better hold onto this one!

Very helpful explained everything clearly smooth process

Rachel at the Carlisle store was very friendly, knowledgeable and helpful. Excellent service, thank you. ⭐️⭐️⭐️⭐️⭐️

Excellent service from Bethany, quick and easy to understand

i enjoy the customer care , explanation and the time I was helped