I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... See more
Company replied
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Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... See more
Company replied
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more
Company replied
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can no... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service from David
14 August 2026
Reply from DFS Furniture - Belfast
Hello Aims,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Sean from DFS made it worthwhile
Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everything so easy and fast. I would recommend seam for anyone going into DFS boucher as the go to man. Also got a free side table for our trouble as a gesture. More than happy with the service.
14 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Very good staff and went to great time…
Very good staff and went to great time in helping my wife and I in picking the sofas we wanted. Very satisfied with the help and time they took. They were very patient.
6 August 2026
Reply from DFS Furniture - Belfast
Hello Joe,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Eva was a great help and very attentive …
Eva was a great help and showed us plenty of samples. Took her time with us and no pressure.
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
I went to your store today looking to…
I went to your store today looking to purchase something for my home I enjoyed looking around the showroom uninterrupted until I saw something I liked and a staff member called Thomas came to help me with what I was looking for I must say that Thomas was very helpful and informative in assisting with what I wanted nothing was a problem he took his time and showed me the colour options measurements filling of the upholstery and everything that was required his approach towards myself was that he was well mannered and listened to what I was wanting and we eventually found what I wanted his professionalism in his approach was second to none and it was a pleasure to do business with him today on behalf of your Belfast store I can thank him enough for his help and knowledge in purchasing my suite today
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Sean was very helpful for us in helping…
Sean was very helpful for us in helping us pick our sofa. He explained everything very clearly as well as all the add ons (protection) available for us.
31 July 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sean was a super help today
Sean was a super help today! Really knowledgeable and helpful! Super experience!
13 August 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very good service and large selection…
Very good service and large selection of furniture.
11 August 2026
Reply from DFS Furniture - Belfast
Hello Kenneth,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Robin was very helpful and informative
Robin was very helpful and informative. Great ambassador for DFS and could not have been more helpful
11 August 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Terry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience today in store with a…
Great experience today in store with a young girl with dark hair, forgot to grab her name. She was a great help and talked through every detail through to help us make a decision.
12 August 2026
Reply from DFS Furniture - Belfast
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Jamie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful
Robin was a friendly and helpful staff member, really took the time to make sure everything was done perfectly. Super polite and easy going. 10/10.
11 August 2026
Reply from DFS Furniture - Belfast
Hello James,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sean was very helpful and patient as I…
Sean was very helpful and patient as I wonder around the store. I kept coming back to the same corner unit and couch and he explained all the workings of each unit I looked at.
He was very manners and kind.
11 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean.
Kind Regards,
Jordan
DFS Customer Support
Absolutely fantastic customer service…
Absolutely fantastic customer service from the lovely lady with the blonde hair quick and easy done all sorted within minutes very helpful many thanks karen butler
11 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very professional service
Very professional service, respectful of my time and working around my schedule, knowledgable and friendly staff. Excellent quality products
10 August 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff was amazing
Staff was amazing. Conor served us and couldn't have done more for us.. 10 outta 10
3 August 2026
Reply from DFS Furniture - Belfast
Hello Chris,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
10 August 2026
Reply from DFS Furniture - Belfast
Hello Taylor,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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