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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Fantastic from start to finish. Kate was extremely helpful and always returned calls promptly. Everything was clearly explained. Thank you so much

28 October 2024
Unprompted review
Rated 5 out of 5 stars

I can honestly say that working with…

I can honestly say that working with Dezrezlegal has restored my faith in working with solicitors (it sounds dramatic but it's true). I worked with Kate who provided constant, clear updates. She supported me through all of my millions of questions (without getting frustrated) & I genuinely felt she had my best intentions when working with me. I wouldn't ever use a different firm.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with…

We had a great experience working with Dezrez Legal! The team was professional, friendly, and truly committed to making the mortgage process as smooth as possible. From start to finish, Shani went above and beyond to help us navigate the mortgage process and ultimately secure our dream home. She was knowledgeable, patient, and always available to answer our questions, no matter how big or small. She made the whole process so much smoother and less stressful. We couldn’t have done it without her, and we’re incredibly grateful for her expertise and dedication. I highly recommend Dezrez Legal for anyone looking for a trustworthy and responsive mortgage provider!

28 October 2024
Unprompted review
Rated 2 out of 5 stars

Poor after care

Generally no complaints for when they were working on my case in 2022.

However, aftercare is poor as they just ignore your emails completely 🤷‍♂️. Tried to follow up a few times this year (2024) on the land registry status but Dezrezlegal just wouldn't respond. I'll try getting in touch again at some point...

31 January 2024
Unprompted review
DezrezLegal logo

Reply from DezrezLegal

We are truly sorry to note the content of your review. The comments, which you have made are certainly not representative of the usual and expected, exemplary levels of service, which we provide. Please kindly respond to our request for further information in order that we may investigate matters for you. Dezrezlegal.

Rated 5 out of 5 stars

Professional, helpful conveyancer

We have just completed our house sale/purchase and could not have got to today without Adnan showing such dedication and efficiency all the way through, he worked really hard to get us to the completion day. Adnan is a credit to the company supporting us through all the journey to ensure it went as quickly and smoothly as possible. If you decide to go with Dezrezlegal ask for Adnan to handle your case and you'll be getting one of the best! Thank you Adnan we really appreciate everything you have done for us.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

We were recommended Dezrez by our…

We were recommended Dezrez by our estate agent as I didn't have a solicitor lined up to look after our sale and purchase. We had Victoria assigned to our case and she was friendly, polite and approachable throughout. I think I asked for an update once throughout the whole 7 month process as regular updates were always provided without being asked for! The online tool for seeing where the transactions were at were also really good for keeping up to date. I would 100% recommend Dezrez and will use them again in the future should the need arise, I honestly could rate them enough. Lastly a huge thanks to Victoria for getting our sale and purchase over the line, we can't thankyou enough!

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional conveyancing

I recently had the pleasure of working with Dezrez Legal for the conveyancing of my property sale, and I couldn't be more satisfied with the experience. From the initial consultation to the final completion, the team was exceptionally professional.

Their communication was prompt and clear, which made what could have been a stressful experience feel manageable.

I also appreciated their willingness to answer all my questions, no matter how small. Additionally, I found the app really useful for uploading and sharing the documents, and tracking the progress of my sale.

Overall, I highly recommend Dezrez Legal for anyone looking for reliable and efficient conveyancing services. Their expertise and commitment to client satisfaction truly set them apart.

Thank you for making my property sale smooth and successful.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I recommended Dezrez

I was recommended Dezrez by my estate agents and was a bit sceptical but went with their advise and was easily the best decision i could have made. They were knowledgable, helpful and patient, which they needed to be for me ! Could not recommend them enough

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Professional, efficient, friendly, value for money.

This is the second time we have used Dezrezlegal to sell our home. This time it was Victoria Evans that has handled our sale. She is excellent. Very approachable and professional. Also very responsive on both email and the telephone which is crucial for a firm that isn't local to us. The online portal is so easy to use and let's the vendor/buyer see exactly where the process is up to, allows you to upload and download documents, which is great for a swift transaction.
We are also using them for the purchase of our next project which Victoria has been pushing through because the vendors legal team seems less than efficient. Frustrating when Dezrezlegal is very efficient and works hard for its clients. The cost is also very competitive so we will use them again for our next sale.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Conveyancing

This is the first time I’ve used Dezrezlegal and would definitely recommend them. Adnan Alihodzic worked very hard and professionally to complete my property sale on time.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great team for our house purchase.

Great team to work with. The process of buying our house with them was very easy. They were fast and had great communication.

Always available to clarify and legal jargon and help us with the paperwork. Would highly recommend.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Bought our first house!

Me and my partner bought our first house and Dezrezlegal have been incredible. It was scary to go through the process but they made it so simple to understand and broke it all down especially with the client portal, it made it so easy to know how far along we were, and now we are at the end. Cannot recommend them enough!

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service, no response to any enquires completely ignored and lost.

25 July 2024
Unprompted review
DezrezLegal logo

Reply from DezrezLegal

We are truly sorry to note the content of your review. The comments, which you have made are certainly not representative of the usual and expected, exemplary levels of service, which we provide. Please kindly respond to our request for further information in order that we may investigate matters for you. Dezrezlegal.

Rated 5 out of 5 stars

Prompt and informative

Prompt and informative. Gareth did a great job of keeping me informed of the progress and responding amazingly quickly to any questions I had. I'd recommend them to anyone.

1 July 2024
Unprompted review

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